I have run Exact Audio Copy just fine for years. A week ago it crashed my PC. I ran SlimDrivers and updated a driver, but no help. I tried System Restore, but it failed.
I downloaded the newest version of EAC, still crashes when trying to open. I eventually uninstalled it, installed a newer version, same result.
I run Windows 7:
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: HP Pavilion P6000 Series , Hewlett-Packard, FOXCONN, 2A92
CPU: AuthenticAMD AMD Athlon II X4 630 Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 4018032640 total
I also downloaded WhoCrashed after looking at a similar thread online. I saved the last Windows error message.
The message was:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
Looks like the three listed on CrashDump report are the same, so here is one:
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Sat 5/16/2015 4:57:38 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\051615-93101-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x748C0)
Bugcheck code: 0x76 (0x0, 0xFFFFFA800403B6E0, 0x1, 0x0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a driver failed to release locked pages after an I/O operation, or that it attempted to unlock pages that were already unlocked.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
I have tried System Restore two times before trying various malware/virus programs and it failed both times with the same 'squiggly'/compressed/jagged color look when it happened with EAC.
And scheduled backup made it through once since then (supposed to be twice weekly). Scans that were normally pretty quick take much longer.
I have run MemTest86 and it found no errors. I have run the Windows Memory Diagnostic several times. I opened up the PC and cleaned the dust out and cleaned the fans. I have had to do that before and thought maybe that would help cure it. It runs much much quieter now. Have run MalwareBytes Anti-Malware multiple times and scanned with my AVG and others. The only thing one found was 'YouTube AdBlocker.'
System Restore has no recent points remaining that would be worthwhile, as the older two are over a year ago. I can't really do much in Photoshop now due to the slow response/hanging. I have deleted the other software I tried so I wouldn't clutter things up more. My hard drive is now about only half full. I have an external one also.
I need to manually back up one last big folder to make sure it is REALLY current. I changed the Visual Effects settings (adjust for better performance) based on a response to someone else with a similar problem and it speeds things up, but can't see/preview some things that way and would never want to keep it that way.
The PC is probably near 5 years old and I had to replace a failed hard drive maybe 3 years ago or so. Folks I asked for advice recently who know more about computers say I may just need to buy a new one or it could be the motherboard or other things.
Windows (START) search pretty much does not kick in now. Failed trying to update the BIOS (via HP). From some monitoring it looks like I have 'high avg interrupts/processor'. I was hoping to avoid a reinstall or a new PC, but I realize that may be wishful thinking. I'm no computer whiz, but cloned the last hard drive and replaced it and have upgraded memory on an older PC.
HP Pavilion 6510f
I did run AdwCleaner tonight and cleaned what it found. Things slowed down a LOT while trying to check out Belarc Advisor (for PC info) and run PERFMON. I just wanted to post what I have so far to see if I am wasting my/our time in case you think my PC is too old (my baby!!!). Now that I have my first 'normal' job in 30 years (I had worked at home) I sure can't devote as much time to trying different things to solve computer problems while still getting some work done. Thank you.
Edited by badfinger54, 28 May 2015 - 12:48 AM.