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Bizarre rapid tabbing problem without touching keyboard


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#1 carnivalnights

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Posted 27 May 2015 - 07:12 PM

I am not even sure where to post this because it is such a bizarre problem, and since I am not sure it is a hardware problem, I am posting it here since I am running Windows 8.1.
 
For two days now my computer has been going haywire. I ran Windows Defender and Spybot - no serious issues, no viruses. I rebooted, did a hard boot. Still the same issue. The only way I can describe this issue is by saying it's like someone is constantly and rapidly clicking Tab on my keyboard - without me touching anything. My cursor will not stay in one place. This starts and stops throughout the day, usually every hour or two for maybe 30 minutes at a time. So it does stop eventually but not for long. I am unable to use my computer at all when it is happening because it keeps tabbing from where I need my cursor to be, so I can't type anything. I can't install anything. I can't open anything. It just keeps tabbing all over the screen and doesn't stop. Sticky keys are off. I've tried hitting numerous keys like Shift, Ctrl, etc. but nothing stops it from moving. 
 
The day this started, Bell (telecomm company here in Canada) came and installed a Fibe box and a wireless access point/receiver for my internet and cable (looks like this: http://www.arrisi.com/products/_images/hd/vap2500.jpg), which are on my computer desk. They said the wireless receiver needs to be two feet or more away from the Fibe box at all times, and it has been. I still have no idea if this was actually caused by either Bell device, but it was a weird coincidence it happened the same day of the installation.
 
Because I have a wireless keyboard, I thought maybe the receiver was interfering with the keyboard wireless signal. So I moved both boxes further away. Same issue. I then disconnected the wireless keyboard and used a wired one - same issue. I even popped the tab keys off the wireless keyboard to ensure nothing was making it stick. My mouse is wireless and runs on batteries. I can't see it being a mouse issue but perhaps someone can enlighten me.
 
This is rendering my PC unusable and I am in the process of job hunting right now, so I need to get this solved ASAP. I'd be grateful for any insight or suggestions people may have. Please let me know if you need any further details.

Edited by carnivalnights, 27 May 2015 - 07:21 PM.


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#2 usasma

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Posted 28 May 2015 - 08:33 AM

Make and model of your computer?

Have you tried a Refresh or a System Restore to a point prior to the problem occurring?

Have you tried this?  If not, go ahead and try it:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 carnivalnights

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Posted 19 June 2015 - 09:02 PM

 

Make and model of your computer?

Have you tried a Refresh or a System Restore to a point prior to the problem occurring?

Have you tried this?  If not, go ahead and try it:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

 

 

 

Apologies for the delayed response. I am still having this issue but it went away for a few weeks and then mysteriously returned. Computer specs:
 
Dell XPS One 2710 Fast track 1310
Intel® Core™ i5-3450S CPU @ 2.80GHz
8GB DDR3 SDRAM 1600MHz
nVidia GeForce GT 640M 2GB DDR5
Power Supply 235W, US
1TB SATA 3Gb/s,7200RPM
64-bit OS, x64-based processor
Windows 8.1 Pro with Media Center

 

I will try your recommended commands in the meantime and let you know how it pans out.



#4 carnivalnights

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Posted 19 June 2015 - 09:03 PM

I am including a list of everything else I have tried:
 
-disabled Dell Wireless 1703 Bluetooth; problem persists
-unplugged Xbox wireless controller adapter; problem persists
-moved Bell Vibe box and Bell wireless adapter as far away from the computer as possible; problem persists
-happens across all browsers; not a browser issue
-removed wireless keyboard; problem persists
-tried alternative wired keyboard; problem persists
-turned off wireless mouse; problem persists
-tried alternative wired mouse; problem persists
-uninstalled and reinstalled keyboard and mouse drivers; problem persists
-full Malwarebytes scan; no threats
-full Windows Defender scan; no threats
-if reboot performed while issue is happening, problem still persists at Windows 8 logon/password screen before programs are loaded/started (perhaps eliminates software issue?)
 
Weeks later, there is still no pattern. It is intermittent. Sometimes it lasts for an hour or two, sometimes 15 minutes. Sometimes it happens 20 times a day, sometimes it happens 5 times a day. The issue disappeared for about two weeks and then came back again without me having done anything different! I am at an UTTER LOSS as to what this could be.
 
Here is a video of how it behaves: http://youtu.be/J2gxQli7cLk

Edited by carnivalnights, 19 June 2015 - 10:13 PM.


#5 usasma

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Posted 20 June 2015 - 04:30 AM

While we're waiting to see if the DISM commands fixed anything - I did have a similar problem not long ago.
I checked everything, then one day I noticed that it didn't happen when the lid on the laptop was opened.

 

In my case, I have a touchscreen laptop, and I use it with an external mouse, keyboard and monitor.
So, when I'm using it, the lid of the laptop is closed.

 

Unfortunately, Samsung didn't anticipate this use.

When the lid is closed, it presses on the keys

And I got the random keypress symptoms.

I put a spacer between the screen and keyboard and my problems went away.

 

So, I've gotta wonder about your touchscreen and if it's got something pressing on it - or if it's broken.

Unfortunately, the "test" would be to reinstall Windows "clean" (after trying a couple of other things).


Edited by usasma, 20 June 2015 - 04:32 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 carnivalnights

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Posted 22 June 2015 - 12:40 PM

While we're waiting to see if the DISM commands fixed anything - I did have a similar problem not long ago.
I checked everything, then one day I noticed that it didn't happen when the lid on the laptop was opened.

 

In my case, I have a touchscreen laptop, and I use it with an external mouse, keyboard and monitor.
So, when I'm using it, the lid of the laptop is closed.

 

Unfortunately, Samsung didn't anticipate this use.

When the lid is closed, it presses on the keys

And I got the random keypress symptoms.

I put a spacer between the screen and keyboard and my problems went away.

 

So, I've gotta wonder about your touchscreen and if it's got something pressing on it - or if it's broken.

Unfortunately, the "test" would be to reinstall Windows "clean" (after trying a couple of other things).

 

Thanks for your insight. I am using a PC and it is a non-touch screen, so unfortunately that cannot be the issue. I wish it had been that simple though! ;-)

 

If I can't get anywhere on the forums I've posted my issue in, I'll have no choice but to reformat. I've tried literally everything else! And there's no telling whether a reformat will even fix the issue. If it's hardware-related, or if it's wireless signal interference, reformatting won't solve anything.



#7 carnivalnights

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Posted 22 June 2015 - 12:43 PM

 

Make and model of your computer?

Have you tried a Refresh or a System Restore to a point prior to the problem occurring?

Have you tried this?  If not, go ahead and try it:

 

Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt).  Press Enter after each one:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: http://technet.microsoft.com/en-us/library/hh824869.aspx

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

 

 

The scans came back fine except for one issue, failed to repair, which I read online is a common issue for W8 users (they apparently released an update that caused corrupt files):

 

 

2015-06-21 19:57:11, Info                  CSI    00000925 [SR] Verify complete

2015-06-21 19:57:11, Info                  CSI    00000926 [SR] Repairing 1 components
2015-06-21 19:57:11, Info                  CSI    00000927 [SR] Beginning Verify and Repair transaction
2015-06-21 19:57:11, Info                  CSI    00000928 Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\46573afd7dacd001d7cd000004402857\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json do not match actual file [l:24{12}]"utc.app.json" :
  Found: {l:32 b:hyDk3BXuVEmGLmMMYKyiT59XkHrpGhm9a4DXTb14jjU=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}
2015-06-21 19:57:11, Info                  CSI    00000929 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-21 19:57:11, Info                  CSI    0000092a Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\46573afd7dacd001d7cd000004402857\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" :
  Found: {l:32 b:uJb1xc+7UfB0sWDxWhgMheOSADljkxkTslfhp7nidZg=} Expected: {l:32 b:EeQJzlVPvq9GNIcA2FEwrOjEeuDam1G+ol3x61gKasQ=}
2015-06-21 19:57:11, Info                  CSI    0000092b [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-21 19:57:11, Info                  CSI    0000092c Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\e89d85fd7dacd001dacd000004402857\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json do not match actual file [l:24{12}]"utc.app.json" :
  Found: {l:32 b:hyDk3BXuVEmGLmMMYKyiT59XkHrpGhm9a4DXTb14jjU=} Expected: {l:32 b:6510UErwHGoFg3sRd3gzh3HSbTceuHem3Rnk0NraKS8=}
2015-06-21 19:57:11, Info                  CSI    0000092d [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-21 19:57:11, Info                  CSI    0000092e [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-21 19:57:11, Info                  CSI    0000092f Hashes for file member \SystemRoot\WinSxS\Temp\InFlight\e89d85fd7dacd001dacd000004402857\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json do not match actual file [l:66{33}]"telemetry.ASM-WindowsDefault.json" :
  Found: {l:32 b:uJb1xc+7UfB0sWDxWhgMheOSADljkxkTslfhp7nidZg=} Expected: {l:32 b:EeQJzlVPvq9GNIcA2FEwrOjEeuDam1G+ol3x61gKasQ=}
2015-06-21 19:57:11, Info                  CSI    00000930 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-06-21 19:57:11, Info                  CSI    00000931 [SR] This component was referenced by [l:154{77}]"Package_1_for_KB3068708~31bf3856ad364e35~amd64~~6.3.1.0.3068708-1_neutral_GDR"
2015-06-21 19:57:12, Info                  CSI    00000932 Ignoring duplicate ownership for directory [l:92{46}]"\??\C:\ProgramData\Microsoft\Diagnosis\ETLLogs" in component Microsoft-Windows-Unified-Telemetry-Client, Version = 6.3.9600.17842, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral

Edited by carnivalnights, 22 June 2015 - 12:44 PM.


#8 usasma

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Posted 22 June 2015 - 04:11 PM

Try this to fix the SFC errors:

Run SFCFix

    This free tool of neimiro's creation (see above link) is a very good starting point for the diagnosis and repair of all Windows Update and System File Checker corruptions. We therefore need you to run this tool prior to collecting logfiles.

        -  First download and run a copy of the tool from http://www.sysnative.com/niemiro/apps/SFCFix.exe.
        -  Work through any on-screen prompts and then await completion (runtime is approximately 15 minutes).
        -  Once it has finished, if there are any unrepaired corruptions (the tool will notify you if it has succeeded in repairing all corruptions if they're simple in which case we're no longer needed) or unresolved problems with your computer, you need to post us the complete logfile which opens on exit. Simply copy (Ctrl-A, Ctrl-C) and paste (Ctrl-V) the entire logfile into your new thread (also know as a 'topic'). How to create a new thread is shown later on in this post.


 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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