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Getting blue screen dump


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#1 kingjohnnie

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Posted 27 May 2015 - 03:47 PM

Just purchased 5 refurb dell computers OptiPlex 755 intel core 2 duo e6700 2.66 ghz 4 gb ram 250 gb hd Microsoft windows 7 professional 64 bit clean load from giga bytes.  3 are working fine on our network however 1 (mine) is getting blue screened and some other errors.  I ran whocrashed and got the following errors  I've installed Microsoft office plus we have have loaded lots of programs and on the network I can't understand why a brand new wiped clean computer is having an issue.

 

System Information (local)

computer name: MICHAEL-PC-01
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: OptiPlex 755 , Dell Inc., 0GM819
CPU: GenuineIntel Intel® Core™2 Duo CPU E6750 @ 2.66GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 4158242816 total



 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Tue 5/26/2015 8:02:09 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052615-15100-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002D0BB2B, 0xFFFFF88007A6DFD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 5/26/2015 8:02:09 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002D0BB2B, 0xFFFFF88007A6DFD0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 5/26/2015 7:44:01 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052615-14398-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80023A3AB0, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 5/26/2015 7:22:26 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052615-17035-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80023A9480, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 5/26/2015 7:18:25 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052615-18080-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x1A (0x31, 0xFFFFFA8003A82A50, 0xFFFFF880045DB000, 0xFFFFF8A00E4D7300)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 5/22/2015 4:46:47 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052215-16879-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0xA (0xFFFFFA8011595010, 0x2, 0x1, 0xFFFFF80002B471F6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 5/22/2015 4:25:22 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052215-16333-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA80023AA140, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 5/21/2015 7:57:44 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052115-17082-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0xA (0xFFFFFA800AF0D010, 0x2, 0x1, 0xFFFFF80002B8B1F6)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 5/21/2015 6:18:16 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052115-17378-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x72A40)
Bugcheck code: 0x1A (0x41790, 0xFFFFFA8000007050, 0xFFFF, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Thu 5/21/2015 3:41:10 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052115-21138-01.dmp
This was probably caused by the following module: ntfs.sys (Ntfs+0x1BD5)
Bugcheck code: 0x24 (0xC08A5, 0x0, 0x0, 0x0)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\drivers\ntfs.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




 

Conclusion

15 crash dumps have been found and analyzed. Only 10 are included in this report. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
 



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#2 kingjohnnie

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Posted 27 May 2015 - 03:53 PM

I'm also getting

 

the "aw snap" reply on chrome when going to websites

 

I could not search for windows update because of error code 8024000e

 

application error 0x00000000 referenced memory memeory could not be written

 

unknown software  exception 0xc0000008 application location 0x77989018

 

trend micro noticed the following appcrash pccnt.exe

 

location c:\\windows\system32\config\systemprofile\desktop reference refers to a location not available



#3 ring 0

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Posted 27 May 2015 - 05:24 PM

Follow this please - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



#4 kingjohnnie

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Posted 28 May 2015 - 09:42 AM

I can't zip the files here is the error I get everytime I try to compress them

0x739baa0b referenced memory at 0x00000079

 

Giga bytes will take the computer back I've just got office loaded and all our network information.  I will have to call our IT person out to repoint on the network and then get Microsoft to ok a reload.  I think I will just do that it's not worth all this hassle.  I've worked on it for days until I reached out to the board.  I'm sure you can solve it but I either get crashes click on the link to post and then I can't compress the files.



#5 usasma

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Posted 29 May 2015 - 04:29 AM

Upload the files to an online file-hosting service (such as OneDrive or DropBox)

Share them out and post a link to them here.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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