Can anyone help please? I have been posting under Anti-Virus and Anti- Malware asking for advice on which would be best to install on my new Acer Laptop and was following instructions from there when I found the touchpad seems to have stopped working as I cannot find a cursor to use.
I had followed the instructions given under #4 by Quietman7 on that topic and am definitely in Safe Mode - but cannot get out of it or get any further either.I have 2 windows open - one is Windows Help and Support - which also says I'm not connected to the internet and to click the link to check my internet connection and the 2nd says Your device isn't fully protected and to check the status of my McAfee software - which is what I want to remove.
I've tried closing by holding in the power button and also ALT,CTR,DEL but I still come back to the same situation when I reboot.
I really would be grateful if anyone can help as no-one who was helping me on the Anti-Virus/Malware for Windows 8.1 seem to be online currently.