Earlier tonight I decided to change the password to access my Ubee DVW3201 wireless modem/router settings. I do that every once and a while for security purposes.
I logged into my ubee settings through 192.168.0.1, went to the change password page, and put in my new password. As soon as I clicked the button to change the password, I got a pop-up asking for my user name and password. I thought it was asking for the old password in order to allow me to change to the new one, so I entered my old password. However, that gave me a "incorrect password" message, so I tried again with my new password and got the same message and was kicked off the settings page.
Now I am unable to access my Ubee settings. My old password doesn't work, my new password doesn't work, the default password doesn't work. I tried hitting the reset button on back of the router. I tried unplugging the router and removing the battery. I can't get into my router settings no matter what I do.
I'm not sure what to do. I don't know why the password didn't change or why the old password doesn't work either. Does anyone have any advice? I know that not being able to access my router settings isn't a big deal since I still have internet access, but it makes me nervous that I can't get into it anymore. Part of me is worried that maybe a hacker changed my password on me at the same time that I hit the "change password" button, but I doubt (and hope) that that's not the case. I thought about calling Time Warner to see if they can reset the router on their end, but I think that Time Warner resetting the router would be the same as hitting the reset button (which didn't work) and therefore would be pointless.
edit: Is it possible my new password was too long? My new password was 24 characters long, and i copy-and-pasted it from a random password generator. Does anyone know what the maximum number of characters an ubee password can be? maybe some the the characters in the new password where cut off?
edit 2: Nope. I just tried shortening the new password one character at a time from 24 to 16 (the length of my old password) and still couldn't get in.
Edited by BrianDecker, 26 May 2015 - 10:44 PM.