Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Colormedia.dll/PicColor Malware


  • This topic is locked This topic is locked
3 replies to this topic

#1 cdowd9556

cdowd9556

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:06:04 AM

Posted 26 May 2015 - 10:25 PM

There is a file on my computer that is Colormedia.dll that has been frequently flagged by my antivirus as malicious software. It doesn't seem to be doing any harm to my computer, because i use chrome, but whenever i open internet explorer, my antivirus pops open and flags it. However, i believe it is the source of some of my games crashing and i really need it gone. I have noticed a fix for it that i have seen on other pages saying to open the command prompt and to type "netsh winsock reset", but when i do this, it says "access denied" even though i ran it as administrator. I really need help. Thanks!



BC AdBot (Login to Remove)

 


#2 deeprybka

deeprybka

  • Malware Response Team
  • 5,198 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:12:04 PM

Posted 27 May 2015 - 11:26 AM

Hi & :welcome: to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems. :warrior:

Before we move on, please read the following points carefully: :exclame:
  • My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
  • Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
  • If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now!
  • Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
  • If I don't reply within 24 hours please PM me!
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
Step 1

Please run a FRST scan. This will help us diagnose your problem.

frst.pngfrstscan.png
Please download Farbar Recovery Scan Tool and save it to your Desktop.
(If you are not sure which version (32-/64-bit) applies to your system, download and try to start both of them as just the right one will run.)
  • Start FRST with administator privileges.
  • Make sure the option Addition.txt is checked and press the Scan button.
  • When finished, FRST will produce two logs (FRST.txt and Addition.txt) in the same directory the tool was run from.
  • Please copy and paste these logs in your next reply.

regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
unite_blue.png
asap.png

#3 deeprybka

deeprybka

  • Malware Response Team
  • 5,198 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:12:04 PM

Posted 30 May 2015 - 03:11 AM

Hi,

3 Day Inactivity

this is the third day since my last post. Are you still there?

If you need more time, just let me know.

If you do not post within 48 hours, this thread will be closed due to inactivity.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
unite_blue.png
asap.png

#4 deeprybka

deeprybka

  • Malware Response Team
  • 5,198 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Germany
  • Local time:12:04 PM

Posted 01 June 2015 - 03:15 PM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
regards,
deeprybka
:busy:
Neminem laede, immo omnes, quantum potes, iuva. Arthur Schopenhauer
 
unite_blue.png
asap.png




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users