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Updated gpu not working after Operating Sysytem reinstall

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#1 lolusop


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Posted 26 May 2015 - 12:11 AM


First of all I would like to say that this problem has been looked at by 2 computer repairing services and both of them failed :(. I have asked on 2 forums already without even getting any answers, but I am convinced that there is a solution to my problem.

I wasn't sure if I should post this problem here or as a windows 7 thread however the origin of the problem comes from a hardware issue yet I believe that a solution can be software related. 

Going to try to describe my problem as simple as I can so I might skip important bits which I can fill in if anyone bothers with reading and will be willing to help.

So I am the owner of an alienware m17x R3 laptop which graphics card (nvidia 560m) started to die last year (white screen + freezing) and re flowing couldn't help it. I was advised to buy a new graphics card and so I did buy a nvidia 870m. In the beginning there were some troubles with drivers which I solved by changing few inf files and I got my card to work. All of this was done on a old system which was installed on my old graphics card and only the video drivers were removed. Few months ago I decided to clean my hard drive and install a fresh copy of windows 7 (got original disc). Here is where the problem starts. The installation of windows is going on without troubles and everything is displayed fine until the installation is finalising its operation. Then the system restarts and whenever it starts again it loads into white screen (no cursor or anything). Services which tried to fix this used different versions of windows and install paths (through flash drive etc) and even difernt HD however the same problem keeps coming. I am not even able to open the system in safe mode because it says that it cannot finish installing windows in safe mode. I am pretty sure the card should be working fine since the moment laptop stopped working was when I uninstalled OS (deleting all drivers) and my personal theory is that there is something in the laptop that does not accept the non-default GPU.

Not sure if anyone here will be able to help me, but if there is someone to try to deal with such advanced problem I can try giving more info if required.


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#2 hamluis



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Posted 26 May 2015 - 02:01 PM

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

#3 JohnC_21


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Posted 26 May 2015 - 02:19 PM

You can rule out the software problem by downloading and installing a linux distro like Ubuntu or Mint. Burn the iso file in Windows 7 by right clicking and selecting Burn Disk Image. Boot the linux disk and do an install. If you get the white screen during or after the linux install then you know you have a hardware issue. Though the hard drive is fine, there could be a problem with the MB. I believe when first loaded, the Windows install is run from RAM but I may be wrong.

#4 lolusop

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Posted 26 May 2015 - 11:15 PM

I don' think I ll be able to do any of those as I cant get my laptop to display desktop, the screen goes white after windows starting up screen and the previous version of windows that the system was working on is gone, so all I have got is bios and stuff you can run off flash drive pretty much. About linux, I might try it out if nothing else comes up.

Edit: Also the reason why I think this is software related and not a hardware issue is because the moment this trouble began was when I actually uninstalled old windows without touching anything inside.

Edited by lolusop, 26 May 2015 - 11:56 PM.

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