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Windows 7 freezing, problems powering on/off; IE 11 freezing


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14 replies to this topic

#1 MdHelp

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Posted 24 May 2015 - 06:01 PM

About 3 weeks ago, everything was working fine. Then all of a sudden IE 11 started to freeze and would not function properly. I reset IE 11, thinking that might clear the problem but it did not. I had not installed any new hardware or software, but ran virus scans using Bitdefender Total Security 2015 as well as Malware Bytes Anti-Malware. I would appreciate help on getting my IE 11 and Windows 7 to function without issues. Thanks.



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#2 hamluis

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Posted 24 May 2015 - 08:15 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 MdHelp

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Posted 24 May 2015 - 09:16 PM

Thanks Louis for your help. Per your instructions:
 
MiniToolBox by Farbar  Version: 09-03-2015
Ran by Winters (administrator) on 24-05-2015 at 22:07:17
Running from "C:\Users\Winters\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: NV78 Manufacturer: Gateway
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/24/2015 11:45:25 AM) (Source: System Restore) (User: )
Description: The scheduled restore point could not be created.  Additional information: (0x80042308).

Error: (05/24/2015 11:45:25 AM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80042308).

Error: (05/24/2015 11:45:24 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 - 000000000000014C,0x00560038,00000000001B3FF0,0,00000000001B2FE0,4096,[0]).
Operation:
   Processing PostFinalCommitSnapshots
Context:
   Execution Context: System Provider

Error: (05/24/2015 11:37:54 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/23/2015 06:50:23 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17801 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: d34
Start Time: 01d095aa936f13f6
Termination Time: 55
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:

Error: (05/23/2015 05:27:35 PM) (Source: System Restore) (User: )
Description: The scheduled restore point could not be created.  Additional information: (0x80042308).

Error: (05/23/2015 05:27:35 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Description = Scheduled Checkpoint; Error = 0x80042308).

Error: (05/23/2015 05:27:35 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Volume/disk not connected or not found.
Error context: CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1,0xc0000000,0x00000003,...).
Operation:
   Processing PostFinalCommitSnapshots
Context:
   Execution Context: System Provider

Error: (05/23/2015 05:20:28 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/22/2015 03:36:36 PM) (Source: System Restore) (User: )
Description: The scheduled restore point could not be created.  Additional information: (0x80042308).


System errors:
=============
Error: (05/24/2015 09:58:42 PM) (Source: WMPNetworkSvc) (User: )
Description: Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

Error: (05/24/2015 09:58:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
StarOpen

Error: (05/24/2015 09:58:31 PM) (Source: NetBT) (User: )
Description: The name "WINTERS-PC     :20" could not be registered on the interface with IP address 192.168.1.5.
The computer with the IP address 192.168.1.7 did not allow the name to be claimed by this computer.

Error: (05/24/2015 09:58:31 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{2A32EDB9-6DFC-4CD2-B4AD-22CDEDE23B76} because another computer on the network has the same name.  The server could not start.

Error: (05/24/2015 09:57:54 PM) (Source: NetBT) (User: )
Description: The name "WINTERS-PC     :0" could not be registered on the interface with IP address 192.168.1.5.
The computer with the IP address 192.168.1.7 did not allow the name to be claimed by this computer.

Error: (05/24/2015 09:56:01 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\StarOpen.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (05/24/2015 09:57:53 PM) (Source: NETLOGON) (User: )
Description: This computer is configured as a member of a workgroup, not as
a member of a domain. The Netlogon service does not need to run in this
configuration.

Error: (05/24/2015 09:57:34 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:19:56 PM on ‎5/‎24/‎2015 was unexpected.

Error: (05/24/2015 11:45:24 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Error: (05/24/2015 11:44:47 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================
Error: (05/24/2015 11:45:25 AM) (Source: System Restore)(User: )
Description: 0x80042308

Error: (05/24/2015 11:45:25 AM) (Source: System Restore)(User: )
Description: C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreationScheduled Checkpoint0x80042308

Error: (05/24/2015 11:45:24 AM) (Source: VSS)(User: )
Description: DeviceIoControl(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1 - 000000000000014C,0x00560038,00000000001B3FF0,0,00000000001B2FE0,4096,[0])
Operation:
   Processing PostFinalCommitSnapshots
Context:
   Execution Context: System Provider

Error: (05/24/2015 11:37:54 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (05/23/2015 06:50:23 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17801d3401d095aa936f13f655C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Error: (05/23/2015 05:27:35 PM) (Source: System Restore)(User: )
Description: 0x80042308

Error: (05/23/2015 05:27:35 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreationScheduled Checkpoint0x80042308

Error: (05/23/2015 05:27:35 PM) (Source: VSS)(User: )
Description: CreateFileW(\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1,0xc0000000,0x00000003,...)
Operation:
   Processing PostFinalCommitSnapshots
Context:
   Execution Context: System Provider

Error: (05/23/2015 05:20:28 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (05/22/2015 03:36:36 PM) (Source: System Restore)(User: )
Description: 0x80042308


CodeIntegrity Errors:
===================================
  Date: 2015-03-02 18:13:29.147
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-03-02 18:13:28.664
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.10 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.110 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 14.0.0.110 - Adobe Systems Incorporated) Hidden
Adobe Download Assistant (HKLM-x32\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.2.9 - Adobe Systems Incorporated)
Adobe Download Assistant (x32 Version: 1.2.9 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.305 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.134 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Refresh Manager (x32 Version: 1.8.0 - Adobe Systems Incorporated) Hidden
Auslogics Duplicate File Finder (HKLM-x32\...\{6845255F-15CC-4DD1-94D5-D38F370118B3}_is1) (Version: 4.3.0.0 - Auslogics Labs Pty Ltd)
Backup Manager Basic (x32 Version: 2.0.0.29 - NewTech Infosystems) Hidden
Belarc Advisor 8.1 (HKLM-x32\...\Belarc Advisor) (Version:  - )
Bitdefender Total Security 2015 (HKLM\...\Bitdefender) (Version: 18.20.0.1429 - Bitdefender)
Camtasia Studio 7 (HKLM-x32\...\{C0E8FE43-C35B-451D-B35F-D4BD056D70E7}) (Version: 7.1.1 - TechSmith Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
ClipMate 7 (HKLM-x32\...\{2E924A2A-8FBC-4C84-8A3A-63FB386C9A29}_is1) (Version: 7 - Thornsoft Development, Inc.)
Core Temp version 0.99.8 (HKLM\...\{086D343F-8E78-4AFC-81AC-D6D414AFD8AC}_is1) (Version: 0.99.8 - Arthur Liberman)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2013 (KB2986209) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{EEEB5356-4F33-4B5A-8805-EEE284AA687B}) (Version:  - Microsoft)
DeskTopAuthor (HKLM-x32\...\{C27B94AA-60AB-4B50-9D63-0928CDC889C3}) (Version: 7.1.5 - dnaml Pty Ltd)
DivX Setup (HKLM-x32\...\DivX Setup.divx.com) (Version: 2.5.0.15 - DivX, LLC)
eBay Worldwide (HKLM-x32\...\{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}) (Version: 2.1.0901 - OEM)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Evernote v. 5.7.2 (HKLM-x32\...\{FB57263E-706F-11E4-A65F-00163E98E7D6}) (Version: 5.7.2.5753 - Evernote Corp.)
File Shredder 2.5 (HKLM\...\File Shredder_is1) (Version:  - WipeSoft)
Gateway InfoCentre (HKLM-x32\...\Gateway InfoCentre) (Version: 3.02.3000 - Gateway Incorporated)
Gateway MyBackup (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.29 - NewTech Infosystems)
Gateway Power Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 4.05.3004 - Gateway Incorporated)
Gateway Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3006 - Gateway Incorporated)
Gateway Registration (HKLM-x32\...\Gateway Registration) (Version: 1.02.3006 - Gateway Incorporated)
Gateway ScreenSaver (HKLM-x32\...\Gateway Screensaver) (Version: 1.7.0730 - Gateway Incorporated)
HD Video Converter Factory Pro (HKLM-x32\...\HDVideoConverterFactoryPro) (Version:  - WonderFox Soft, Inc. All Rights Reserved.)
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDA_HSF) (Version: 7.80.4.56 - Conexant Systems)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Gateway Incorporated)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version: 8.15.10.1892 - Intel Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.45.14 - Oracle Corporation) Hidden
Junk Mail filter update (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
KeyScrambler (HKLM-x32\...\KeyScrambler) (Version: 3.6.0.0 - QFX Software Corporation)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
LastPass for Applications (HKLM-x32\...\LastApp) (Version:  - LastPass)
Launch Manager (HKLM-x32\...\LManager) (Version: 3.0.04 - Gateway)
Lexmark Pro200-S500 Series (HKLM\...\Lexmark Pro200-S500 Series) (Version:  - Lexmark International, Inc.)
Magic ISO Maker v5.5 (build 0274) (HKLM-x32\...\Magic ISO Maker v5.5 (build 0274)) (Version:  - )
MagicDisc 2.7.106 (HKLM-x32\...\MagicDisc 2.7.106) (Version:  - )
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (Version: 4.5.51209 - Microsoft Corporation) Hidden
Microsoft Access MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Access Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft DCF MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Excel MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Groove MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft InfoPath MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Lync MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Mouse and Keyboard Center (HKLM\...\Microsoft Mouse and Keyboard Center) (Version: 2.3.188.0 - Microsoft Corporation)
Microsoft Mouse and Keyboard Center (Version: 2.3.188.0 - Microsoft Corporation) Hidden
Microsoft Office 32-bit Components 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office OSM UX MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Office Professional Plus 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - English (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2013 - Español (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared 32-bit MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft OneNote MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Outlook MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft PowerPoint MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Publisher MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
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Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (HKLM\...\{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}) (Version: 8.0.51011 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50908 - Microsoft Corporation) Hidden
Microsoft Word MUI (English) 2013 (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
Move Media Player (HKCU\...\Move Media Player) (Version:  - Move Networks)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 36.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 36.0.1 (x86 en-US)) (Version: 36.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
MSVC80_x64 (Version: 1.0.1.0 - Nokia) Hidden
MSVC80_x86 (x32 Version: 1.0.1.0 - Nokia) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.7.4 - Notepad++ Team)
Outils de vérification linguistique 2013 de Microsoft Office - Français (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
PC Connectivity Solution (HKLM-x32\...\{34610DE0-3C13-42CA-8E32-01FFA38AB6E8}) (Version: 8.47.7.0 - Nokia)
PDF2PageTurn 1.3 (HKLM-x32\...\PDF2PageTurn100_is1) (Version: 1.3 - DNAML Pty Ltd)
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Process Hacker 2.33 (r5590) (HKLM\...\Process_Hacker2_is1) (Version: 2.33.0.5590 - wj32)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.5904 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30104 - Realtek Semiconductor Corp.)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
SAMSUNG Mobile Composite Device Software (HKLM\...\SAMSUNG Mobile Composite Device) (Version:  - )
SAMSUNG Mobile Modem Driver Set (HKLM\...\SAMSUNG Mobile Modem) (Version:  - )
Samsung Mobile phone USB driver Drive Software (HKLM\...\Samsung Mobile phone USB driver Drive) (Version:  - )
SAMSUNG Mobile USB Modem 1.0 Software (HKLM\...\SAMSUNG Mobile USB Modem 1.0) (Version:  - )
SAMSUNG Mobile USB Modem Software (HKLM\...\SAMSUNG Mobile USB Modem) (Version:  - )
Samsung Samples Installer (HKLM-x32\...\{7AC15160-A49B-4A89-B181-D4619C025FFF}) (Version: 1.00.0000 - Samsung Electronics Co., Ltd.)
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.43.0 - SAMSUNG Electronics Co., Ltd.)
SamsungConnectivityCableDriver (HKLM-x32\...\{7E84FAC8-C518-40F9-9807-7455301D6D25}) (Version: 6.83.6.2.1 - Samsung)
Seagate Manager Installer (HKLM-x32\...\InstallShield_{E6F019F1-DFB6-4853-A87D-6E31624755A9}) (Version: 2.02.0109 - Seagate)
Seagate Manager Installer (x32 Version: 2.02.0109 - Seagate) Hidden
SeaTools for Windows (HKLM-x32\...\SeaTools for Windows) (Version:  - Seagate Technology)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D82063A8-7C8C-4C3B-A9BB-95138CA55D26}) (Version:  - Microsoft)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 64-Bit Edition (Version:  - Microsoft) Hidden
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
Snagit 12 (HKLM-x32\...\{d02e7440-ca9b-4c28-b0bf-f226a6c79efd}) (Version: 12.3.1.2879 - TechSmith Corporation)
Snagit 12 (x32 Version: 12.3.1 - TechSmith Corporation) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 14.0.4.0 - Synaptics Incorporated)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.11.2 - Tweaking.com)
Update for Microsoft Access 2013 (KB2965276) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{62C59657-4920-48B6-B802-7FD75FFA6A48}) (Version:  - Microsoft)
Update for Microsoft Access 2013 (KB2965276) 64-Bit Edition (HKLM\...\{90150000-0015-0409-1000-0000000FF1CE}_Office15.PROPLUS_{62C59657-4920-48B6-B802-7FD75FFA6A48}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760249) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{7A4AB8E1-C091-4BD3-B308-844BA6EE752A}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760344) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{EF77B4A6-DFEC-4010-A87D-9B6BF87FABEC}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760371) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{25DEA344-FF6F-41BD-B88F-5242BB8E80E1}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2760544) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{62857CDD-2985-4939-91BA-19ED0B0031A5}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2768012) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{0814662C-FD28-4DE0-ACE5-EE50D1D6C8FB}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2837654) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2147FFF7-71C4-4306-AFE2-1AA7A6025BB1}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2880487) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{76379D52-B506-4634-8404-8E1718DF1430}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881001) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{DF1B7B95-4A86-4605-A628-556394B5580A}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881017) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{02D035E6-D775-42AA-998D-3F36174ABF7C}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881076) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{F492C757-000C-4745-BD8F-AD03F029C6BB}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881076) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{F492C757-000C-4745-BD8F-AD03F029C6BB}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2881076) 64-Bit Edition (HKLM\...\{90150000-0090-0409-1000-0000000FF1CE}_Office15.PROPLUS_{F492C757-000C-4745-BD8F-AD03F029C6BB}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2883036) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{E919ACF4-A1D7-4CAA-A103-5EB115563721}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2883095) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{EADBF225-163E-406B-B11A-26ECCCAB5A0E}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2899498) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{D7FAA622-6BCF-4EDF-8C34-A48E1838D57B}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2899498) 64-Bit Edition (HKLM\...\{90150000-0016-0409-1000-0000000FF1CE}_Office15.PROPLUS_{D7FAA622-6BCF-4EDF-8C34-A48E1838D57B}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2899522) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{A4E88D96-814F-4183-8DB2-BA3EC2B7E434}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2956152) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{DC12EE37-3772-427A-B637-977845234344}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2956164) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{8F2326E6-1350-4F12-B361-98E2C52AD281}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2965253) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{396C3573-B0AC-4D15-9B25-ACE300B7636F}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2965259) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{157E2406-9B92-451B-A87C-3F72A0A73DE7}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2965269) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{8B588A64-33F6-4794-81E1-7BD7BF934666}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2965271) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{B70B3223-2712-4926-B167-004B0A5B37BF}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2965277) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2EFAED8D-B667-429B-B6E1-577766BDE236}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2965277) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2EFAED8D-B667-429B-B6E1-577766BDE236}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2975869) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{14A52226-59E1-428F-83CF-C0D8A467A303}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2975869) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{14A52226-59E1-428F-83CF-C0D8A467A303}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2986156) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{5A6F9810-3F82-4BAB-953D-3D7AD4C94BDF}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2986156) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{5A6F9810-3F82-4BAB-953D-3D7AD4C94BDF}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2986156) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{5A6F9810-3F82-4BAB-953D-3D7AD4C94BDF}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2986171) 64-Bit Edition (HKLM\...\{90150000-001F-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C70DB50C-7505-4D82-8CB6-D8B65BB1EF90}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2986171) 64-Bit Edition (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}_Office15.PROPLUS_{A9DBC35A-C716-4183-81C5-C7B171B74495}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB2986171) 64-Bit Edition (HKLM\...\{90150000-001F-0C0A-1000-0000000FF1CE}_Office15.PROPLUS_{24885895-8A83-4918-BBDA-F00676F829E1}) (Version:  - Microsoft)
Update for Microsoft Office 2013 (KB3054782) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{0E467FF2-9639-4D77-8E68-08CA2ECF4499}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2986244) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{3B930999-B4EF-423E-98D7-BF73586ABD16}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2986244) 64-Bit Edition (HKLM\...\{90150000-00BA-0409-1000-0000000FF1CE}_Office15.PROPLUS_{3B930999-B4EF-423E-98D7-BF73586ABD16}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2986244) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{3B930999-B4EF-423E-98D7-BF73586ABD16}) (Version:  - Microsoft)
Update for Microsoft OneDrive for Business (KB2986244) 64-Bit Edition (HKLM\...\{90150000-00C1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{3B930999-B4EF-423E-98D7-BF73586ABD16}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2975901) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{73B33D5F-3D74-41E5-8668-4689857A4C13}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2975901) 64-Bit Edition (HKLM\...\{90150000-00A1-0409-1000-0000000FF1CE}_Office15.PROPLUS_{73B33D5F-3D74-41E5-8668-4689857A4C13}) (Version:  - Microsoft)
Update for Microsoft OneNote 2013 (KB2975901) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{73B33D5F-3D74-41E5-8668-4689857A4C13}) (Version:  - Microsoft)
Update for Microsoft Outlook 2013 (KB3039799) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2FB1A46A-6D75-4F09-9FE1-41D5F3A3A329}) (Version:  - Microsoft)
Update for Microsoft Outlook 2013 (KB3039799) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{2FB1A46A-6D75-4F09-9FE1-41D5F3A3A329}) (Version:  - Microsoft)
Update for Microsoft Outlook Social Connector 2013 (KB3039711) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{C1A33C3A-302C-4F51-93D3-2B3ADAA65EFB}) (Version:  - Microsoft)
Update for Microsoft Outlook Social Connector 2013 (KB3039711) 64-Bit Edition (HKLM\...\{90150000-001A-0409-1000-0000000FF1CE}_Office15.PROPLUS_{C1A33C3A-302C-4F51-93D3-2B3ADAA65EFB}) (Version:  - Microsoft)
Update for Microsoft Project 2013 (KB2986246) 64-Bit Edition (HKLM\...\{90150000-00C1-0000-1000-0000000FF1CE}_Office15.PROPLUS_{2A74F6B7-AC6A-4A53-8016-AC362723BC28}) (Version:  - Microsoft)
Update for Microsoft Publisher 2013 (KB2883048) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{F24DFA32-C8EE-4AFB-89AB-07EE7A52E414}) (Version:  - Microsoft)
Update for Microsoft Publisher 2013 (KB2883048) 64-Bit Edition (HKLM\...\{90150000-0019-0409-1000-0000000FF1CE}_Office15.PROPLUS_{F24DFA32-C8EE-4AFB-89AB-07EE7A52E414}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{8E5CD68A-CDF8-4930-88DF-B7778B1871A9}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2013 (KB2817301) 64-Bit Edition (HKLM\...\{90150000-006E-0409-1000-0000000FF1CE}_Office15.PROPLUS_{8E5CD68A-CDF8-4930-88DF-B7778B1871A9}) (Version:  - Microsoft)
Update for Microsoft Word 2013 (KB2878319) 64-Bit Edition (HKLM\...\{90150000-0011-0000-1000-0000000FF1CE}_Office15.PROPLUS_{BC51FE30-3A56-4802-8D9E-E9BC05B56B49}) (Version:  - Microsoft)
Update for Skype for Business 2015 (KB2889853) 64-Bit Edition (HKLM\...\{90150000-012B-0409-1000-0000000FF1CE}_Office15.PROPLUS_{40930C8E-A677-414C-A72F-DFDEB10738FB}) (Version:  - Microsoft)
VC80CRTRedist - 8.0.50727.4053 (x32 Version: 1.1.0 - DivX, Inc) Hidden
Video Web Camera (HKLM-x32\...\{6D9021DC-CF1B-4148-8C80-6D8E8A8A33EB}) (Version: 0.5.11.1 - SuYin)
Vuze (HKLM-x32\...\8461-7759-5462-8226) (Version: 5.6.0.0 - Azureus Software, Inc.)
Welcome Center (HKLM-x32\...\Gateway Welcome Center) (Version: 1.00.3009 - Gateway Incorporated)
Windows Driver Package - Broadcom Bluetooth  (06/15/2009 6.2.0.9000) (HKLM\...\6B8550A319DDC8B17F35F4A89988705E4592349B) (Version: 06/15/2009 6.2.0.9000 - Broadcom)
Windows Driver Package - Broadcom Bluetooth  (07/30/2009 6.2.0.9405) (HKLM\...\6B6B5E96843E55CF5CF8C7E45FB457F1FE642FF1) (Version: 07/30/2009 6.2.0.9405 - Broadcom)
Windows Driver Package - Broadcom HIDClass  (07/28/2009 6.2.0.9800) (HKLM\...\3BA80AB4C7E9F8497C115C844953A3D4BEB84D21) (Version: 07/28/2009 6.2.0.9800 - Broadcom)
Windows Driver Package - Google, Inc. AndroidUsbDeviceClass  (08/27/2012 7.0.0000.00001) (HKLM\...\6803A5C44482B015766CD85EAE73F57DAB0CD2D1) (Version: 08/27/2012 7.0.0000.00001 - Google, Inc.)
Windows Driver Package - Nokia pccsmcfd  (08/22/2008 7.0.0.0) (HKLM\...\FCEC33AD40CEA5E0FC4CEE6E42041A0DA189652D) (Version: 08/22/2008 7.0.0.0 - Nokia)
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden

========================= Memory info: ===================================
Percentage of memory in use: 36%
Total physical RAM: 4025.98 MB
Available physical RAM: 2543.37 MB
Total Pagefile: 8050.17 MB
Available Pagefile: 6380.12 MB
Total Virtual: 4095.88 MB
Available Virtual: 3958.56 MB

========================= Partitions: =====================================
1 Drive c: (Gateway) (Fixed) (Total:453.66 GB) (Free:356.94 GB) NTFS

========================= Users: ========================================
User accounts for \\WINTERS-PC

Administrator            Guest                    Winters                  
Winters2                 

**** End of log ****

 
http://speccy.piriform.com/results/jV3J5Q7PETZmDDkrx0Btnuy
 

Edited by hamluis, 25 May 2015 - 06:52 AM.


#4 hamluis

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Posted 25 May 2015 - 07:01 AM

Appears that O/S was installed 5 years ago...but no critical updates installed until 2 months ago.  Please explain.

 

ComboFix run or attempted.  Why?  Do you have the log?

 

Hard drive controller error noted.

 

Louis



#5 MdHelp

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Posted 25 May 2015 - 08:39 AM

Appears that O/S was installed 5 years ago...but no critical updates installed until 2 months ago.  Please explain.

I was under the impression that the system notices would tell me what updates to install. I have installed

every update that came up on my PC. If there are critical updates or other updates that should have been

installed sooner, then it was because my PC did not instruct me to install them. And I am unaware how to

check to see if there are updates that need to be installed.

 

ComboFix run or attempted.  Why?  Do you have the log?

You and one of your staffers several weeks ago attempted to help me solve a Restore Point issue, that was

never resolved. This log was probably still on my system from that instance, as I have not deleted any logs

or programs I was instructed to install from that issue.

 

Hard drive controller error noted.

I am not sure what this means Louis. Nor do I know how I could have detected this or how to repair it.

 

 

* I am 65 yrs old and an average computer user at best. I wish I was more knowledgeable about using the PC,

but unfortunately I am limited, which is why I so much appreciate the help you and the member of this forum

provides.



#6 hamluis

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Posted 25 May 2015 - 10:55 AM

Well...age is not a factor :)...and we are all learning every day, since having a computer is akin to having an ever-expanding gas, IMO.

 

Hard drive controller errors may appear for any number of reasons...loose connections/cables to drive, motherboard, malware, just another unexplained system anomaly.  I looked at the SMART data for the drive and, IMO, it doesn't indicate a problem with the hard drive.  But...if you get more hard drive controller errors, I would say it's a cause for worry.

 

Any user can check the status of critical updates installed...anytime...by just manually visiting Windows/Microsoft Update sites.  If you have other MS programs installed in addition to Windows...the Windows Update option in Programs Installed will take you to MS Update.

 

Volume Shadow Copy Error Information

 

I would check the status of critical updates before diverting attention to anything else.  Let us know what you find.

 

Louis


Edited by hamluis, 26 May 2015 - 08:17 AM.


#7 MdHelp

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Posted 26 May 2015 - 07:59 AM

I have double checked the Windows Critical Updates, and other updates to my PC. Windows is up to date. So what is causing

my Windows and IE 11 problems on this pc?



#8 hamluis

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Posted 26 May 2015 - 08:24 AM

Appears to me that your original MRL topic was closed by you without any resolution.

 

I suggest that you PM your Helper on that topic...and reopen that topic...and continue that topic.

 

Louis.



#9 MdHelp

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Posted 26 May 2015 - 09:33 AM

It appeared to me that on my other topic with the System Restore Point issue, that the helper felt with his knowledge and expertise, that he had done all

that he could do. He did not use those exact words, but this is what I gleaned from his final responses on the topic. You can read to see if I may have misinterpreted.

 

However, this topic and issue is entirely different. Are you not able to assist me in resolving this issue with my Windows 7 and Internet Explorer 11, freezing and being unresponsive?



#10 hamluis

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Posted 26 May 2015 - 01:28 PM

To be honest...your Helper in that topic certainly has greater knowledge and capability for assisting you...than I do.  I read the last 3 pages of that topic and I did not draw the same conclusions as you state...I drew the conclusion that you expected some type of "magical" assistance for a complex/stubborn problem...and did not feel like waiting around for proposed solutions that were founded on logic and circumstances.  Your assertion that you "did not want to" reinstall Windows...IMO, is an example of your attitude.

 

Sometimes...;reinstalling Windows is the only way to get a handle on problems relating to malware or hardware, IMO.  Sometimes, the file system is so screwed up...that reinstalling is the only common-sense thing to do, as opposed to spending days trying this, trying that.

 

In any case...your Helper did NOT suggest such...you just decided to pull the plug, which is always your option.

 

IMO...members who seek assistance...and who yet believe that they are better capable of determining system issues than those trying to assist them...well, they tend to be their own worst enemies when it comes to analyzing/determining just what the system problems are or could be.

 

Your other post is made in a forum devoted to malware neutralization...no one in the Windows 7 forum is going to be able to assist you with determining if you have a malware problem...or how to neutralize such.  Until that is determined...IMO, you are just spinning your wheels, looking for something "magical" to happen.  Computer systems don't work that way.

 

Louis



#11 MdHelp

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Posted 26 May 2015 - 08:22 PM

First of all, I know not what "IMO" is.

 

Second, I'm sorry you felt the need to accuse me of having some type of an attitude and for thinking I was seeking some magical

experience to resolve my PC issues. Nor did I attempt in any way to compare your knowledge or expertise with that of any other

helper. I know not what you do, or how you do it, as you have been trained I assume by others before you, to accomplish

your tasks.

 

The fact of the matter is, you are flat out wrong in your assertion of my mindset. But that's fine, everyone has opinions. I

appreciated to the utmost the assistance that you and your team has provided me. In fact, more than words alone can

express. Why .... because you do it as a service unpaid, lending your time to help others.

 

I am a man, and have no problem admitting if I am wrong about something. Yes, it was suggested to me to reinstall Windows.

And yes, I did not continue the thread because there was nothing to respond to. So if this is what you mean by me "pulling

the plug, then by your standards, perhaps I am guilty".

 

I did not accept the helpers options for several reasons:

1. I do not know how to perform this feat without losing all of the files, records, programs, and data I have accumulated

over the life of my PC (8 yrs.)

2. While I purchased my PC new, I was unaware that I needed to ask for a disk and therefore never received one. I am

referring to the disk with the original Windows 7 and other files loaded on it. So even If I knew how and wanted to reinstall

Windows, I am unaware how it would be done.

 

In any event, thanks anyway. And if you saw the need to pass on any of my previous comments, to other helpers, based on

what you assumed my mindset was; then hopefully you will pass on this post as well, so as to clarify my true intentions.



#12 technonymous

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Posted 27 May 2015 - 10:11 PM

These right here are known to cause controller problems and I suggest you uninstall them.

 

Magic ISO Maker v5.5 (build 0274) (HKLM-x32\...\Magic ISO Maker v5.5 (build 0274)) (Version:  - )
MagicDisc 2.7.106 (HKLM-x32\...\MagicDisc 2.7.106) (Version:  - )

 

Every system I come accross with these installed has some type of controller hd error & BSOD problems. It's utter garbage. As far as I know it has not been updated for 5 years and in the computer world that is a long time. It simply just doesn't play well with newer hardware. Magicdisc may also not uninstall properly either. So, I also suggest removing them with revo-uninstaller. http://www.bleepingcomputer.com/download/revo-uninstaller/.

 

For free alternatives to those, use Virtual clone drive.  http://www.slysoft.com/en/virtual-clonedrive.html

 

Imageburn is free and allows you to create iso's. http://www.imgburn.com/

 

Hope that will calm down some of your issues.



#13 MdHelp

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Posted 28 May 2015 - 10:51 AM

Per your instructions, I have removed the suggested programs above with Revo-Unstaller. Thanks for your help as well as the recommendations

for alternatives.



#14 Willy22

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Posted 28 May 2015 - 11:09 AM

- It seems your harddisk is failing. The SPECCY snapshot tells me that SMART attributes 05, C4 & C5 are no longer at zero. Backup all personal files and replace the drive.



#15 MdHelp

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Posted 28 May 2015 - 01:10 PM

Thank you. Can you please instruct me in the BEST and EASIEST way to backup my data.






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