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MSE acting differently when trying to manually update defs


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#1 debodun

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Posted 24 May 2015 - 04:46 PM

I manually upload MSE defs every day. Normally the green bar would say SEARCHING, then DOWNLOADING, then INSTALLING, taking about a minute. The last few days it says SEARCHING, then DOWNLOADING (which both taking much longer then before). When it reaches INSTALLING and gets to the end, it goes back to DOWNLOADING and INSTALLING again. Sometimes it does that cycle of DOWNLOADING and INSTALLING up to 3 times. Today when I tried to download updates, it stayed on SEARCHING for a LONG tome, then a popup appeard saying in effect that updates couldn't be downloaded and to check my Internet connection. I didn't have problems connecting to any Websites and I downloaded teh updated from a Microsoft site. I scanned with FARBAR which didn't show anything amiss. What's going on with MSE?



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#2 quietman7

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Posted 24 May 2015 - 05:09 PM

What operating system are you using?

If it is Windows XP...time is almost up.

MPC Threat Research & Response Blog: Microsoft Extends Antimalware Support for Windows XP

Microsoft has announced the Windows XP end of support date of April 8, 2014. After this date, Windows XP will no longer be a supported operating system. To help organizations complete their migrations, Microsoft will continue to provide updates to our antimalware signatures and engine for Windows XP users through July 14, 2015. This does not affect the end-of-support date of Windows XP, or the supportability of Windows XP for other Microsoft products, which deliver and apply those signatures.


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#3 O.T.T.

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Posted 25 May 2015 - 05:31 AM

Another possibility to update : 

Download the update manually here (choose the right one), save it and doubleclick the downloaded file to install the update.

 

OTT


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#4 quietman7

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Posted 25 May 2015 - 06:04 AM

debodun said he manually download from the Microsoft website which would be the Malware Protection Center.

I manually upload MSE defs every day...and I downloaded teh updated from a Microsoft site.


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#5 O.T.T.

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Posted 25 May 2015 - 09:24 AM

quietman7 :

I know but debodun didn't say which MS site (Windows Update ?) so I suggested something different or indeed the same thing ?

Only debodun can answer that question.

 

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#6 debodun

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Posted 25 May 2015 - 02:16 PM

I am using Windows 7 - 64 bit as the OS. This is where I get online updates when the update tab doesn't work:

http://www.microsoft.com/security/portal/definitions/adl.aspx

 

It didn't manually update today, either, but I did get a screen shot of the error message.

MSE_zpsnf5sdtgm.jpg



#7 quietman7

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Posted 25 May 2015 - 08:00 PM

@ quietman7 :
I know but debodun didn't say which MS site (Windows Update ?) so I suggested something different or indeed the same thing ?

I don't consider Windows Update a manual download for MSE definition updates. debodun's link is for the Malware Protection Center Portal

debodun what version of MSE are you using? v4.8.204.0 was released 05/12/15
Have you tried reinstalling MSE?
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#8 debodun

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Posted 26 May 2015 - 12:57 PM

The version you mentioned is the one I have. Now today when I used the desktop icon to download defs, it worked, but took a long, LONG time to search, download and install - like 15 minutes. Even afterward, the HD light stayed on for over 7 minutes.



#9 quietman7

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Posted 26 May 2015 - 01:57 PM

Then the next step I would try is reinstalling.
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#10 debodun

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Posted 27 May 2015 - 07:55 AM

What would change doing a re-installation?



#11 quietman7

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Posted 27 May 2015 - 08:02 AM

Not sure what exactly is causing the problem but sometimes a reinstall of software can correct things.


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#12 debodun

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Posted 27 May 2015 - 01:51 PM

I am worried that if I uninstall MSE my computer would be at risk between that time and the new install. Also, I've heard that sometimes people that uninstall a program can't install it again.



#13 quietman7

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Posted 27 May 2015 - 04:34 PM

Then I would recommend checking your system for possible malware which sometimes can cause this issue as well.

Start a new topic in the Am I infected? What do I do? forum

OR follow the instructions provided in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

If you choose to post a log...after doing that, please reply back in this thread with a link to the new topic so we can closed this one.
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