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Reboot loop, help


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#1 CrankyChimera92

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Posted 24 May 2015 - 02:12 PM

Alright, so my pc has been on the fritz since last August, when I woke up and found my desktop stuck in a reboot loop. Since then, I've been trying everything under the sun to fix the issue except a repair shop, because I really don't want to have to pay for it if I don't need to. Every time I try to run a repair or start it in safe mode, it just freezes up. When the repair actually decides to start, it's cut off by the reboot loop. When I try to reboot it with a disc, it gives me a blue screen with suggestions that didn't work. I don't know much about tech, and I really didn't know where else to go. The pc is an ibuypower running on Windows 7. If you need any more info, just ask.

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#2 Sintharius

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Posted 24 May 2015 - 02:23 PM

Hi there,

We will need more advanced tools than what we can use here to fix this issue.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Regards,
Alex

#3 CrankyChimera92

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Posted 24 May 2015 - 02:37 PM

Alex,

Thank you for the help, I think I could manage to get this done. But I'm not really sure how I can complete any of the steps in the link if I can't get onto my computer. Can I complete these steps on another computer and run the process through that one? Please respond as soon as you can, and again, thank you.

#4 Sintharius

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Posted 24 May 2015 - 02:41 PM

Hi there,

If you cannot produce the logs, that is fine. Just explain that your computer is unbootable - the helper picking it up will understand.

Alex

#5 CrankyChimera92

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Posted 24 May 2015 - 02:43 PM

Alright, will do.

#6 Queen-Evie

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Posted 24 May 2015 - 03:07 PM

Now that you have posted here http://www.bleepingcomputer.com/forums/t/577228/unbootable-computer-please-help/  in Malware Removal Logs

 

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

 

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

 

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

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