Can't tell you how relieved I am to hear that this is to help novices like myself.
I have a 32-bit Windows XP Professional 2002, and I'm currently in the process of removing unwanted or unused programs and backing up important stuff etc. cause I'm aware that XP Support has been over for quite some time and I want to try to make my computer last as long as it can before upgrading.
Anyways, I've removed everything I've wanted to except one thing, a program listed as 'Driver Support' in my 'Add/Remove Programs list' and that's it, doesn't say size or anything else, even when I click on it for the option to change/remove there is no option what so ever to do that. It's just highlighted in blue bigger, with no removal options.
I've googled it and I think it could be malware as we've had problems in the past with malware that have been removed (or so I thought). Apparently from what I read online, this 'Driver Support' malware (if it is that) is even difficult for most anti-malware software to find, so I'm way out of my league here and stumbled on this site and thought someone may have a suggestion to remove it so I can make my computer a whole lot safer.
Oh, and the things is there is actually no 'symptoms' or whatever that this 'malware' is doing that I can see. Like apart from me knowing it's there now and seeing it in the program list, there is no indication that there is any suspicious malware or anything on my computer.
Previous problems I've had on this computer with malware is ones that would reset the browser to something that looked a lot like google but wasn't, and would direct you to different and probably dangerous website (I realised right away it wasn't legit so I click out and searched everything from the proper google page, is that even makes a difference) and it also used to put 'fake' links on sites to make it seem like they related to what I was browsing, and I knew they weren't right either and never clicked on them. (This is a computer my whole family uses, so I'm not sure about my family, I know my dad who is even less tech-savvy than me did go to those links and even downloaded anti-virus software from them... yeah I know, not good.). But this was about a year ago and it seems that all that has fixed up.
I'm really not sure what's going on, hence why I'm posting here. I'm just trying to put any information here I think might be necessary or helpful to fix the problem, any help at all would be much appreciated