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input not supported msg..


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#1 linked_up

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Posted 23 May 2015 - 03:13 PM

Here's a strange problem I'm having.  After downloading a file from ms.fixit website I lost my video screen function. 

all I get is a msg that says  input not supported ,, on a black screen.. I can hear the audio of the wins logon screen opening but no video... the prog was ( m/s fixit display quality. fisc.8835540130378659.1.3.run.exe.)..Strange thing is, I can get the screen in Safe mode.

I've tried uninstall prog.. del prog..  restore to before download..at least 6 times... checked my video drivers they seem to be ok...  I'm about ready to try a sys restore to out of box condition, do you think that would work..



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#2 Aura

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Posted 23 May 2015 - 04:04 PM

Hi linked_up :)

Doing a Factory Reset/Restore will indeed solve that issue, since you'll basically be doing a reinstallation of Windows, along with the programs that came with it when you bought your computer/laptop. May I ask why you downloaded a Microsoft FixIt? What were you attempted to solve with it? Also, it looks to me like your monitor is set to a resolution that isn't supported (higher than what it can actually display), hence the error message. It works in Safe Mode because the graphic drivers aren't loaded, so you're just using a basic display on a low resolution.

Edited by Aura., 23 May 2015 - 04:04 PM.

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#3 linked_up

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Posted 23 May 2015 - 09:31 PM

i thought it would fix an issue i was having when i used the hp diaignosic program,  when i opened that program all i get is what looks like lines of compurter code instead of instructions in english...Anyway do you have ideas on how to fix it,,



#4 Aura

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Posted 24 May 2015 - 12:22 PM

Does your computer have on-board graphics and a graphic card, or simply on-board graphic (or simply a graphic card)?

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#5 linked_up

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Posted 25 May 2015 - 12:59 PM

pretty sure its a simple graphics card I think its  nvidia geforce 6150se n force 430,   I purchased an online tech support co. for help.   ( solid techies ) have you heard of them?

they've been working on it for the past couple of days now...I've done research online they make it sound like its an easy fix..is it?


Edited by linked_up, 25 May 2015 - 07:52 PM.


#6 Aura

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Posted 25 May 2015 - 01:04 PM

Do you have multiple video ports on your computer? Like VDA, DVI, DP, HDMI, etc.? Also, I've never heard of them, I always bought my hardware on Newegg.

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#7 linked_up

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Posted 25 May 2015 - 07:48 PM

have 3 usb ports,  vga port, ethernet port,   tech support has come to the conclusion that I need to get a bootable cd for vista, so we can install the needed file from it..    mo-money..


Edited by linked_up, 25 May 2015 - 07:52 PM.


#8 Aura

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Posted 25 May 2015 - 08:34 PM

Do you have another computer/laptop? If so, you can download the Windows Vista on it and create a bootable disc or USB from there.

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#9 malynensi

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Posted 10 June 2015 - 01:06 AM

i'm pretty sure my computer has an onboard graphic card. 



#10 Aura

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Posted 10 June 2015 - 05:22 AM

Hi malynensi :)

Do you have the same issue as linked_up or?

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#11 linked_up

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Posted 28 June 2015 - 04:05 AM

Solved my problem by doing a  "system restore"  to out of box condition.. I didn't have a lot files or added software. copied what I needed to.. Just had to go thru a few days of updates to catch-up.. I'm sure I got rid of a lot of other problems I was having also..



#12 Aura

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Posted 28 June 2015 - 10:21 AM

So you did a "Factory Reset/Restore" (this is how its called). Well, glad to see that your issue has been solved at least :)

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#13 linked_up

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Posted 28 June 2015 - 11:36 PM

Pretty sure it was called a "system recovery"  and I did it in safe mode, takes quite awhile to complete. I think this option comes up when pc is booting up , in safe mode. or look for it in control panel.


Edited by linked_up, 29 June 2015 - 12:04 AM.


#14 Aura

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Posted 29 June 2015 - 05:18 AM

It's also called like that, yes :) However, a System Restore is different from a System Recovery. This option pretty much reinstall Windows on your system and all the programs it had on it when you first bought your computer. Some manufacturers offers you the option to keep your files in the process, some don't (so everything is lost).

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