It All Started When My Screen Went Blank
A little while ago my screen would go blank. It would only happen when I had Internet Explorer open. I would then get a Blue Screen and words about a memory dump, and my computer would reboot.
Sometime later, I began to get a second type of problem – this one involving partial failures of Internet Explorer.
I would get a message saying "Internet Explorer has stopped working. Windows is checking for a solution to this problem".
This may happen when I try to close a window or go back to an earlier page. It may happen when I am in an e-mail typing page. If am on an e-mail writing pane, I have lost the unsent e-mail. It happens often enough when I am simply reading a web page.
I am usually able to go back to the earlier page but I then often get this message in a yellow and white banner at the bottom:
“A problem with this webpage caused internet Explorer to close and reopen the tab.”
It’s happening fairly often. It also happens more often on some websites than others. It never happens when I use Firefox
I posted this topic in a Bleeping Computer Browser forum and it was picked up by hamluis (Louis).
Louis had me collect information and make a few changes. Since this did not solve the problem he moved the topic to the “Am I Infected?” forum. There, Alexstrasza (Alex) had me go through multiple processes and make various changes in Internet Explorer..
No definite infection was found and the problems continued. Although the websites work somewhat better now, they still often fail, and I still get some blue screens. It is very annoying. After she did what she could in the search for infections, Alex decided that was not the cause of my problem and she suggested I now move to this forum.
I attach the Zip of SysnativeFileCollectionApp.
I was able to open Performance Monitor and Resource Monitor and view a few items. Unfortunately I could locate no option to save any of the information.
Here is some system information:
Windows 7 – 64 bit
This was the original installed OS on the system.
The OS is an OEM version. ·
Dell XPS 8500 – I really cannot remember which year i bought it.
I have never reinstalled the OS.
Can you help me?