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boot configuration data store could not be opened


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#1 Kevin Hill

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Posted 23 May 2015 - 01:06 PM

the boot configuration data store could not be opened, access is denied


Edited by hamluis, 23 May 2015 - 08:05 PM.
Moved to Am I Infected from Win 8 - Hamluis.


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#2 Aura

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Posted 23 May 2015 - 01:08 PM

Hi Kevin Hill :)

I guess you're trying to use BCDEdit from the command prompt? You need to right-click on the Windows logo and select Command Prompt (Administrator) otherwise it won't work as you need Admin Rights to use that utility.

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#3 Kevin Hill

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Posted 23 May 2015 - 01:17 PM

the mouse is hard to move, feels heavy



#4 Aura

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Posted 23 May 2015 - 01:18 PM

You mean, the cursor speed, or the actual mouse? You can change the cursor speed in the Mouse properties, in the Control Panel.

http://windows.microsoft.com/en-ca/windows/change-mouse-settings#1TC=windows-7

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#5 Kevin Hill

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Posted 23 May 2015 - 01:20 PM

i know that but it feels like a virus, its hard to explain, what is the best way to clean the hard drive?



#6 Aura

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Posted 23 May 2015 - 01:21 PM

If you think that you are infected with a malware, you should pay a visit in the malware removal section here on BleepingComputer. There you'll be assisted by a trained malware removal helper that will help you get rid of every infection on your system. In order to do that, you have to post a thread in the Virus, Trojan, Spyware, and Malware Removal Logs section. You have to follow the instructions in the preparation guide prior to posting your thread, since it contains the steps to follow when posting it. Once you've been declared clean by your helper, you are free to comeback in this thread so we can continue working on your current issue, if it wasn't solved during your malware clean-up :)

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#7 Kevin Hill

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Posted 23 May 2015 - 01:27 PM

im not sure what the problem is, frustrating



#8 Aura

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Posted 23 May 2015 - 01:30 PM

Well, do you want me to do a basic check-up here and see if it can help you improve the performance of your system?

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#9 Kevin Hill

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Posted 23 May 2015 - 01:30 PM

yes if you can



#10 Aura

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Posted 23 May 2015 - 01:32 PM

Alright follow the instructions below please.

ik5xYHs.pngSpeccy - Publish a snapshot
Follow the instructions below to download and install Speccy, then to publish a snapshot of your system information:
  • Download and install Speccy from Piriform (the download will start automatically a few seconds after clicking on the Speccy link);
    Note: You can opt-out the Google Toolbar installation if you want;
  • Once Speccy is installed, launch the program and give it a good minute to load all your system information;
  • After that, click on the File menu in the top left corner, and select Publish Snapshot;
  • A window will appear asking you to confirm your decision to publish a snapshot. Click on Yes;
  • A new window will appear after, with a URL link to your snapshot. Click on Copy to Clipboard button to copy that URL to your clipboard, then paste it in your next reply and post it;
3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

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#11 Kevin Hill

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Posted 23 May 2015 - 01:38 PM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by kjh71pc (administrator) on 23-05-2015 at 14:38:10
Running from "C:\Users\kjh71pc\Downloads"
Microsoft Windows 8  (X64)
Model: h8-1414 Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/23/2015 02:38:01 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:38:01 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:37:08 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:37:08 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:36:25 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:36:24 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:17:02 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:17:01 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:16:55 PM) (Source: Microsoft-Windows-User Profiles Service) (User: NT AUTHORITY)
Description: Windows cannot load classes registry file.
 DETAIL - Access is denied.
 
Error: (05/23/2015 02:15:51 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
hr=0xC004C008
Command-line arguments:
RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=9e4b231b-3e45-41f4-967f-c914f178b6ac;NotificationInterval=1440;Trigger=NetworkAvailable
 
 
System errors:
=============
Error: (05/23/2015 02:10:00 PM) (Source: DCOM) (User: kjh71)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (05/23/2015 02:10:00 PM) (Source: DCOM) (User: kjh71)
Description: {9BA05972-F6A8-11CF-A442-00A0C90A8F39}
 
Error: (05/23/2015 11:58:55 AM) (Source: DCOM) (User: kjh71)
Description: "C:\Windows\ImmersiveControlPanel\SystemSettings.exe" -ServerName:microsoft.windows.immersivecontrolpanel2microsoft.windows.immersivecontrolpanelUnavailableUnavailable
 
Error: (05/22/2015 08:07:33 PM) (Source: DCOM) (User: kjh71)
Description: "C:\Windows\ImmersiveControlPanel\SystemSettings.exe" -ServerName:microsoft.windows.immersivecontrolpanel2microsoft.windows.immersivecontrolpanelUnavailableUnavailable
 
Error: (05/22/2015 04:38:28 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:00:12 PM on ‎5/‎22/‎2015 was unexpected.
 
Error: (05/22/2015 03:05:00 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x8024d00e: Windows Update Core.
 
Error: (05/22/2015 02:39:15 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {A47979D2-C419-11D9-A5B4-001185AD2B89}
 
Error: (05/22/2015 02:38:15 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service terminated with the following error: 
%%21
 
Error: (05/22/2015 02:38:14 PM) (Source: Service Control Manager) (User: )
Description: The IP Helper service terminated with the following error: 
%%1058
 
Error: (05/22/2015 02:37:48 PM) (Source: volmgr) (User: )
Description: Crash dump initialization failed!
 
 
Microsoft Office Sessions:
=========================
Error: (05/23/2015 02:38:01 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:38:01 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:37:08 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:37:08 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:36:25 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:36:24 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:17:02 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:17:01 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:16:55 PM) (Source: Microsoft-Windows-User Profiles Service)(User: NT AUTHORITY)
Description: Access is denied.
 
Error: (05/23/2015 02:15:51 PM) (Source: Software Protection Platform Service)(User: )
Description: hr=0xC004C008RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=9e4b231b-3e45-41f4-967f-c914f178b6ac;NotificationInterval=1440;Trigger=NetworkAvailable
 
 
=========================== Installed Programs ============================
 
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
Free Window Registry Repair (HKLM-x32\...\Free Window Registry Repair) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.65 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Revo Uninstaller Pro 3.1.2 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.2 - VS Revo Group, Ltd.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
StartIsBack (HKLM-x32\...\StartIsBack) (Version: 2.1.2 - startisback.com)
 
========================= Devices: ================================
 
Name: USB Input Device
Description: USB Input Device
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Manufacturer: (Standard system devices)
Service: HidUsb
Device ID: USB\VID_1908&PID_0221\0000000000000001
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.
 
Name: Ralink_RT3290_Bluetooth_01
Description: Ralink_RT3290_Bluetooth_01
Class Guid: 
Manufacturer: 
Service: 
Device ID: USB\VID_148F&PID_3298&REV_0000\5&324CC71D&0&01
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 20%
Total physical RAM: 10031.3 MB
Available physical RAM: 7946.59 MB
Total Pagefile: 14895.3 MB
Available Pagefile: 12455.55 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.35 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:930.81 GB) (Free:906.11 GB) NTFS
6 Drive h: (HRM_CCSA_X64FRE_EN-US_DV5) (CDROM) (Total:3.34 GB) (Free:0 GB) UDF
 
========================= Users: ========================================
 
User accounts for \\KJH71
 
Administrator            Guest                    kjh71pc                  
 
 
**** End of log ****


#12 Aura

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Posted 23 May 2015 - 01:39 PM

Is this a fresh installation of Windows? You already seems to have a lot of corruption issues, and I'm sure that using Free Window Registry Repair destroyed it even more. So please uninstall it.

warning.gifRegistry Cleaners Warning!
I see that you have a Registry Cleaner program installed. These programs are known to be harmful to the system and should not be used for any reason there is. It's a known fact that using Registry Cleaners can easily break a Windows installation, to the point where a complete reinstallation might be needed. Here's a few myths about using these programs, and why they are just plainly false.
  • "Using a Registry Cleaner will improve a system's performance" - False. The Windows Registry is a big database which contains information on everything present on the system, from the boot settings to how your programs looks when you open them. There's so many entries in it that cleaning even thousands of them isn't enough to boost a system performance. Also, there's no studies, tests, benchmarks, etc. which shows that using Registry Cleaners actually improve a system speed;
  • "Using a Registry Cleaner will fix all your errors" - False. Using a Registry Cleaner won't fix any problems at all. In fact, it have more chances to create them if anything. There's no program that can fix every problems in a simple click, and there probably never will. If you have an error, it's better to troubleshoot that error in particuliar by finding what's causing it and fixing it than using a software that might give you more errors;
  • "If you don't use a Registry Cleaner, you'll leave a door open for malware" - False. It is rare that malware will actually hijack orpheans keys and keypairs in the Registry to create persistence or install themself. They'll usually create their own keys/keypairs since they have been instructed (coded) to do so, and the creator cannot expect every system he'll infect to have leftover keys. Also, pretty much only Reg Loading Points in the Registry would be of any interest for a malware to hijack, and these are usually occupied already, or quickly deleted when empty;
  • Registry Cleaners aren't Registry Defraggers - These are two different kind of software who have two distinct function each.
  • On a last note, there's a lot of Registry Cleaners out here that won't create a back-up of your Registry before applying the changes they make. Which means that if you use them and clean entries that prevents Windows to reboot after, locking you out of your computer, you won't be able to restore a precedent Registry back-up via the Recovery PE. This means that if you can't fix the boot issue after that, you'll most likely be forced to reinstall Windows;
Registry Cleaners were used back in the days by developers who were using a OLE-schema for their applications. They used these to clean the Registry after uninstalling their programs, just in case there was traces of it left behind that could affect a reinstallation. These were back in the Windows 95 and Windows 98 days and this practice isn't in effect anymore. Therefore, there's no reason for you to use such programs and quite a few to avoid them instead.

Here's more articles on Registry Cleaners that are worth a read if you want to learn more about them and why you shouldn't use them.

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#13 Kevin Hill

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Posted 23 May 2015 - 01:45 PM

fresh install



#14 Aura

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Posted 23 May 2015 - 01:46 PM

Alright, honestly, best thing to do right now would be to do a new clean installation of Windows 8. It's freshly installed and there's already so many corruptions and errors that it would take less time to simply do a clean reinstallation, rather than pinpointing the cause of all these issues and fix them one by one.

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#15 Kevin Hill

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Posted 23 May 2015 - 01:53 PM

so do a clean install and then?






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