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Flash player will not install - Win 7 PC


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11 replies to this topic

#1 Tomterific

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Posted 23 May 2015 - 06:59 AM

PC seems to have become infected. It was presenting streaming videos fine last week. Can't imagine what may have happened to disable video. Three browsers, IE8, Firefox, and Chrome say I need to install it. I think it had Flash ver. 11 when streaming video was OK. When problem started and I tried to install latest player, ver. 17.  I was advised to uninstall whatever was installed, then download newest which is ver. 17 from Adobe site. But that will not install. I did try disabling AVG software. No help.

 

I tried to attach Error msg. window and computer specs/description from Speecy app. but can't figure out how to locate the button for that.



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#2 ransomwolf

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Posted 23 May 2015 - 10:58 AM

I doubt not being able to install flash player is a symptom of an infected machine, so maybe this is the wrong forum section to ask for help.

 

Still, can you screenshot the error message, and upload it to imgur (or any image host service you want), and then post it here?



#3 Tomterific

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Posted 25 May 2015 - 11:53 AM

Never heard of Imgur before. Went there, opened an account and uploaded image to a folder "Tom Snyder 1" but have now idea what I'm doing.

Cant I just attach the PNG file?



#4 ransomwolf

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Posted 25 May 2015 - 12:01 PM

Never heard of Imgur before. Went there, opened an account and uploaded image to a folder "Tom Snyder 1" but have now idea what I'm doing.

Cant I just attach the PNG file?

 

Hi :)

 

You didn't need to create an account, you just need to visit imgur.com  drag the picture and click "upload", then copy the link. But you can use any image hosting service you want, really.

 

You can absolutely attach the PNG file, I'm just not sure if this forum (Am I infected? What do I do?) allows it. But you can try!


Edited by ransomwolf, 25 May 2015 - 12:28 PM.


#5 Tomterific

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Posted 25 May 2015 - 02:00 PM

I did up load the .png but I didn't see a link to send to you. Where will it be found?

There's no way to attach as I can see at least.



#6 ransomwolf

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Posted 25 May 2015 - 02:05 PM

I did up load the .png but I didn't see a link to send to you. Where will it be found?

There's no way to attach as I can see at least.

 

Open imgur.com, drag and drop the png to the screen, and select "start upload". When it's done, it will open a page with the picture. Just post here the link in your browser's address bar.

 

Don't worry about the .png you uploaded but couldn't find the link :)


Edited by ransomwolf, 25 May 2015 - 02:39 PM.


#7 Tomterific

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Posted 25 May 2015 - 06:43 PM

http://imgur.com/SryO41g



#8 ransomwolf

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Posted 26 May 2015 - 03:23 AM

Hi,

Please make sure you're downloading it from: https://get.adobe.com/flashplayer/   

Tip: uncheck the McAfee offer, if it appears in the download page

 

Close all browsers before running the setup.

 

If it still crashes, try the following offline Flash Player setups:

 

http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_17_plugin.exe

http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_17_plugin.msi



#9 Tomterific

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Posted 26 May 2015 - 06:50 AM

I'm hoping you were you able to see the error msg I uploaded to Imgur?

 

I've already tried to download directly from Adobe and to load it when browsers are not running.

I'll try all that again to be sure.



#10 ransomwolf

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Posted 26 May 2015 - 07:43 AM

I'm hoping you were you able to see the error msg I uploaded to Imgur?

 

I've already tried to download directly from Adobe and to load it when browsers are not running.

I'll try all that again to be sure.

 

Yes I was able to see the error message. What crashed was "Adobe Download Manager", so please try the offline installers in my previous post.

They are:

http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_17_plugin.exe

http://download.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_17_plugin.msi


Edited by ransomwolf, 26 May 2015 - 07:46 AM.


#11 Tomterific

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Posted 26 May 2015 - 01:47 PM

I did exactly what you said about using the .msi and the flash player installed w/o a problem.

Thanks a million!



#12 ransomwolf

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Posted 26 May 2015 - 02:07 PM

That's good to know! :D

You're welcome!

 

If in the future you want to install a flash player update and it fails, visit: http://www.adobe.com/in/products/flashplayer/distribution3.html

And select the "Download MSI Installer" the arrow is pointing to:

OfGH0ER.png


Edited by ransomwolf, 26 May 2015 - 02:10 PM.





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