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Windows 8.1 and MS Office update failing


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#1 TheJokerz

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Posted 22 May 2015 - 11:56 AM

 The updates are through windows update.  All of the updates pertain to ms office 2013, the error code that I get is 80070643 when they fail.  I have been scratching my head on this one.  I have googled the error code and what it comes up with is things relating to .net framework update install error.  The weird thing to me is that these came out with the last patch Tuesday and all of the other updates installed just find.  I am just having a issue with these guys here  :axe:

 

There are 15 of these updates and they are: 

 

Definition Update for Microsoft Office 2013 (KB2986209) 32-Bit Edition

Security Update for Microsoft Office 2013 (KB2975808) 32-Bit Edition
Security Update for Skype for Business 2015 (KB3039779) 32-Bit Edition
Update for Microsoft Office 2013 (KB2881017) 32-Bit Edition
Update for Microsoft Office 2013 (KB2956152) 32-Bit Edition
Update for Microsoft Office 2013 (KB2956164) 32-Bit Edition
Update for Microsoft Office 2013 (KB2965253) 32-Bit Edition
Update for Microsoft Office 2013 (KB2965259) 32-Bit Edition
Update for Microsoft Office 2013 (KB2965269) 32-Bit Edition
Update for Microsoft Office 2013 (KB2965277) 32-Bit Edition
Update for Microsoft Office 2013 (KB2975869) 32-Bit Edition
Update for Microsoft Office 2013 (KB2986156) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039700) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB3039799) 32-Bit Edition
Update for Microsoft Visio 2013 (KB2975855) 32-Bit Edition
 
 
Any help would be much appreciated!!
Thanks in advance

 



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#2 TheJokerz

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Posted 22 May 2015 - 12:04 PM

Okay so I figured out these are already installed...  How do I make these go away so they do not keep try and installing them?



#3 zcomputerwiz

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Posted 22 May 2015 - 03:01 PM

Have you tried the updates with your antivirus product disabled and with a clean boot?

 

Instructions from here: How to Perform a Clean Boot

 

 

 

  1. wipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.
  2. Type msconfig in the search box, and then tap or click msconfig
     
     
    2832179.png
  3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
     
     
    2832144.png
  4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager
     
     
    2832180.png
  5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable
     
     
    2832181.png
  6. Close Task Manager.
  7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer. 
     
     
    2832147.png

 

 

If that doesn't help, it seems that the usual solution for 80070643 with Office 2013 is to perform a repair install of Office.

 

Instructions from here: Repair an Office Application

 

 

 

  1. Go to Control Panel.

    • In Windows 8, on the Start screen, type Control Panel, and select Control Panel in the search results.

  2. Click Programs > Programs and Features.

  3. Click the Office application you want to repair, and then click Change.

  4. In Office 2013, click either Quick Repair or Online Repair.


Have you tried turning it off and on again?


#4 owthDicm

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Posted 26 May 2015 - 07:54 AM

Hi, I've a similar list on Windows 7 / Office 2013 (SP1). These have been failing every day for about one month.

It says error 8007006E, 21 updates failed.

I've tried:

- switching off AV

- doing a clean boot

- repairing Office 2013

 

but still they fail, any further thoughts?



#5 TheJokerz

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Posted 26 May 2015 - 08:12 AM

I have tried the repair and that does not work, I am a little hesitant to do the clean boot.  Will that affect any of the drivers for GPU or anything else?



#6 zcomputerwiz

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Posted 27 May 2015 - 12:38 PM

Clean boot shouldn't affect any drivers and is easy to undo.

Follow the instructions here to make a System Restore Point before making any changes: Create a Restore Point in Windows 8/8.1.


Have you tried turning it off and on again?


#7 TheJokerz

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Posted 27 May 2015 - 01:14 PM

Will do, ill let ya know if that worked or not.

 

Thanks!



#8 TheJokerz

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Posted 29 May 2015 - 07:55 AM

Tried clean boot and repair on office neither seem to do the trick.  Any other help would be useful!  This is driving me crazy....



#9 zcomputerwiz

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Posted 29 May 2015 - 11:24 AM

Try running the online Office setup again. Make sure you have your product key handy and know which Microsoft Account you used for activation.

Download, Install, or Re-Install Microsoft Office


Have you tried turning it off and on again?


#10 SlightlyMe

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Posted 05 June 2015 - 04:35 PM

I havent found a solution. but is it possible we have the same issue?

Do you have 64 bit office installed?

and are all these updates for 32 bit office?



#11 owthDicm

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Posted 06 June 2015 - 04:23 PM

Actually I'm on Windows 7 32 bit, but have the same list of items failing.

#12 TheJokerz

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Posted 08 June 2015 - 08:16 AM

I havent found a solution. but is it possible we have the same issue?

Do you have 64 bit office installed?

and are all these updates for 32 bit office?

SlightlyMe, I have 32bit office installed, and these are for 32bit updates



#13 TheJokerz

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Posted 08 June 2015 - 08:17 AM

Try running the online Office setup again. Make sure you have your product key handy and know which Microsoft Account you used for activation.

Download, Install, or Re-Install Microsoft Office

Zcomputerwiz, sorry for such a long delay.  I have tried this several times, updates are still failing.  Just tried it again this morning...  

 

Thank you for your help!






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