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Intermittently slow and crashing computer with e mail log in problems


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63 replies to this topic

#1 66winston

66winston

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Posted 22 May 2015 - 10:12 AM

Hi,

I believed I had a virus and contacted the SWI forum.

I detail below the last reply from nasdaq who had been helping me:

 

You have many such errors in your Addtion.txt file.
 

Quote

Error: (05/21/2015 02:02:44 PM) (Source: SideBySide) (EventID: 80) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

I suspect that you will have to fix the SideBySide issue.

This is not malware and not my forte.

I suggest you start a new topic here.

 

http://www.bleepingc.../167/windows-7/

 

 

So could anyone please assist me, I'm somewhat rather stuck.

 

Kind regards,

 

66winston


Edited by hamluis, 25 May 2015 - 04:33 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

hamluis

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Posted 22 May 2015 - 11:02 AM

We will try :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 66winston

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Posted 22 May 2015 - 11:28 AM

Hi Louis and thanks for responding so promptly.

 

The mini toolbox info:

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by eddie (administrator) on 22-05-2015 at 18:14:06
Running from "C:\Users\eddie\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Aspire 5742 Manufacturer: Acer
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/21/2015 08:30:43 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
This is often caused by incorrect security settings in either the writer or requestor process.
Operation:
   Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c9d26299-6227-4986-8b7e-00cf7c2d6d10}

Error: (05/21/2015 02:02:44 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:

Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.

Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/21/2015 10:28:30 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/21/2015 09:14:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/21/2015 09:14:23 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/20/2015 09:20:05 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/20/2015 09:20:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/20/2015 09:18:08 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/20/2015 09:18:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/20/2015 02:32:56 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.


System errors:
=============
Error: (05/22/2015 08:15:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

Error: (05/21/2015 08:31:39 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1069

Error: (05/21/2015 08:31:39 PM) (Source: Service Control Manager) (User: )
Description: The WSearch service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error:
%%50
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (05/21/2015 08:31:39 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service failed to start due to the following error:
%%1069

Error: (05/21/2015 08:31:39 PM) (Source: Service Control Manager) (User: )
Description: The WMPNetworkSvc service was unable to log on as NT AUTHORITY\NetworkService with the currently configured password due to the following error:
%%50
To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (05/21/2015 08:31:07 PM) (Source: Service Control Manager) (User: )
Description: The Application Virtualization Client service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/21/2015 08:31:07 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (05/21/2015 08:31:07 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (05/21/2015 08:31:07 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Management & Security Application User Notification Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (05/21/2015 08:31:07 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service terminated unexpectedly.  It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (05/21/2015 08:30:43 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.
Operation:    Gathering Writer Data
Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {c9d26299-6227-4986-8b7e-00cf7c2d6d10}

Error: (05/21/2015 02:02:44 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\eddie\Downloads\esetsmartinstaller_enu.exe

Error: (05/21/2015 10:28:30 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\eddie\Downloads\esetsmartinstaller_enu.exe

Error: (05/21/2015 09:14:28 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\eddie\Downloads\esetsmartinstaller_enu.exe

Error: (05/21/2015 09:14:23 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\eddie\Downloads\esetsmartinstaller_enu.exe

Error: (05/20/2015 09:20:05 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\eddie\Downloads\esetsmartinstaller_enu.exe

Error: (05/20/2015 09:20:00 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\eddie\Downloads\esetsmartinstaller_enu.exe

Error: (05/20/2015 09:18:08 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\eddie\Downloads\esetsmartinstaller_enu.exe

Error: (05/20/2015 09:18:04 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\eddie\Downloads\esetsmartinstaller_enu.exe

Error: (05/20/2015 02:32:56 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3


CodeIntegrity Errors:
===================================
  Date: 2014-07-09 13:59:07.758
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-07-09 13:59:06.916
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-28 23:29:29.377
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-28 23:29:29.221
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-28 23:29:29.065
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-28 23:29:28.909
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-28 23:24:38.530
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-28 23:24:38.374
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-28 23:24:38.218
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-11-28 23:24:38.062
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


=========================== Installed Programs ============================
ABBYY FineReader 6.0 Sprint (HKLM-x32\...\{ACF60000-22B9-4CE9-98D6-2CCF359BAC07}) (Version: 6.00.1395.4512 - ABBYY Software House)
Acer Backup Manager (HKLM-x32\...\InstallShield_{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.68 - NewTech Infosystems)
Acer Crystal Eye webcam (HKLM-x32\...\{51F026FA-5146-4232-A8BA-1364740BD053}) (Version: 1.0.5.5 - Liteon)
Acer ePower Management (HKLM-x32\...\{3DB0448D-AD82-4923-B305-D001E521A964}) (Version: 5.00.3009 - Acer Incorporated)
Acer eRecovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 4.05.3016 - Acer Incorporated)
Acer GameZone Console (HKLM-x32\...\{58F4D244-314F-4D26-B5EF-C28AB32E22CB}_is1) (Version: 6.1.0.9 - Oberon Media, Inc.)
Acer Registration (HKLM-x32\...\Acer Registration) (Version: 1.03.3004 - Acer Incorporated)
Acer ScreenSaver (HKLM-x32\...\Acer Screensaver) (Version: 1.1.0707.2010 - Acer Incorporated)
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 15.007.20033 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 1.5.0.7220 - Adobe Systems Inc.)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
Andica SA800 Partnership 2011 (HKLM-x32\...\{16849DF9-8EEA-466F-94B1-25CE3D8630DC}) (Version: 11.00.1004 - Andica Limited)
Andica SA800 Partnership 2012 (HKLM-x32\...\{B51AD98D-959A-4186-A01C-43AA8016A226}) (Version: 12.00.1000 - Andica Limited)
Andica SA800 Partnership 2014 (HKLM-x32\...\{D63D1EE5-056C-44D7-AA97-D476E774D71D}) (Version: 14.00.1001 - Andica Limited)
Backup Manager Basic (HKLM-x32\...\{72B776E5-4530-4C4B-9453-751DF87D9D93}) (Version: 2.0.0.68 - NewTech Infosystems) Hidden
Broadcom Gigabit NetLink Controller (HKLM\...\{A84DB02B-9C2B-4272-9D2D-A80E00A56513}) (Version: 14.0.2.3 - Broadcom Corporation)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.3216.50 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
eBay Worldwide (HKLM-x32\...\{E0B19DF7-B1C7-4937-82C4-0E4B1E346965}) (Version: 2.1.0901 - OEM)
Epson Easy Photo Print 2 (HKLM-x32\...\{87C2248A-C7DD-49ED-9BCD-B312A9D0819E}) (Version: 2.1.0.0 - SEIKO EPSON CORPORATION)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - )
Epson Stylus SX210_SX410_TX210_TX410 Manual (HKLM-x32\...\Epson Stylus SX210_SX410_TX210_TX410 User’s Guide) (Version:  - )
EPSON SX410 Series Printer Uninstall (HKLM\...\EPSON SX410 Series) (Version:  - SEIKO EPSON Corporation)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
eSobi v2 (HKLM-x32\...\{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.) Hidden
eSobi v2 (HKLM-x32\...\InstallShield_{15D967B5-A4BE-42AE-9E84-64CD062B25AA}) (Version: 2.0.4.000274 - esobi Inc.)
ETDWare PS/2-x64 7.0.6.5_WHQL (HKLM\...\Elantech) (Version: 7.0.6.5 - ELAN Microelectronics Corp.)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.65 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3003 - Acer Incorporated)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2182 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kaspersky Security Scan (HKLM-x32\...\{56009CA3-423B-41F8-884A-E5B049534F15}) (Version: 12.0.1.340 - Kaspersky Lab) Hidden
Kaspersky Security Scan (HKLM-x32\...\InstallWIX_{56009CA3-423B-41F8-884A-E5B049534F15}) (Version: 12.0.1.340 - Kaspersky Lab)
Launch Manager (HKLM-x32\...\LManager) (Version: 4.0.14 - Acer Inc.)
Lavasoft Registry Tuner (HKLM\...\{02A54189-0AE7-4752-8A90-8551D0AD1FE5}) (Version: 2.0.1 - Lavasoft)
LiveUpdate 1.6 (Symantec Corporation) (HKLM-x32\...\LiveUpdate1.6) (Version:  - Symantec Corporation)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
MemoQ Driver Installer (HKLM-x32\...\{E208272C-493C-4AB1-ACF8-45A50BD4F68C}) (Version:  - )
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 38.0.5 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 38.0.5 (x86 en-GB)) (Version: 38.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 35.0 - Mozilla)
msvcrt_installer (HKLM-x32\...\{6068A42A-C1CF-45F2-9859-5DB16287FE5D}) (Version: 1.0.0 - SAH)
MyWinLocker (HKLM-x32\...\{0D7CD0D9-4A88-4A63-8F91-3F4E8F371768}) (Version: 3.1.212.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.212.0 - Egis Technology Inc.) Hidden
MyWinLocker Suite (HKLM-x32\...\InstallShield_{738BF5C3-AF7B-4BB0-B7EF-E505EFC756BE}) (Version: 3.1.212.0 - Egis Technology Inc.)
NTI Media Maker 9 (HKLM-x32\...\{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.8939 - NTI Corporation) Hidden
NTI Media Maker 9 (HKLM-x32\...\InstallShield_{D3D5C4E8-040F-4C6F-8105-41D43CF94F44}) (Version: 9.0.2.8939 - NTI Corporation)
Panda Cloud Cleaner (HKLM-x32\...\{92B2B132-C7F0-43DC-921A-4493C04F78A4}_is1) (Version: 1.0.107 - Panda Security)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30124 - Realtek Semiconductor Corp.)
Shredder (HKLM\...\{1F557316-CFC0-41BD-AFF7-8BC49CE444D7}) (Version: 2.0.8.3 - Egis Technology Inc.) Hidden
Shredder (HKLM-x32\...\{C2695E83-CF1D-43D1-84FE-B3BEC561012A}) (Version: 2.0.8.3 - Egis Technology Inc.) Hidden
SpywareBlaster 5.0 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.0.0 - BrightFort LLC)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Checkup 3.5 (HKLM-x32\...\{4AC7B4E7-59B7-4E48-A60D-263C486FC33A}_is1) (Version: 3.5.0.25 - iolo technologies, LLC)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Welcome Center (HKLM-x32\...\Acer Welcome Center) (Version: 1.02.3102 - Acer Incorporated)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)

========================= Memory info: ===================================
Percentage of memory in use: 59%
Total physical RAM: 2806.71 MB
Available physical RAM: 1127.79 MB
Total Pagefile: 5611.62 MB
Available Pagefile: 3280.29 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.14 MB

========================= Partitions: =====================================
1 Drive c: (Acer) (Fixed) (Total:450.66 GB) (Free:372.86 GB) NTFS

========================= Users: ========================================
User accounts for \\EH

Administrator            eddie                    Guest                    

**** End of log ****

 

I hope I've got the snapshot:

 

http://speccy.piriform.com/results/YDzvdlHOMZopPbXhMZIOCGf

 

Kind regards,

 

66winston


Edited by hamluis, 22 May 2015 - 12:02 PM.


#4 hamluis

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Posted 22 May 2015 - 12:52 PM

OK...this may sound confusing, but it's the best that I can do :).

 

I could be wrong...but I believe that all of the errors above that quote "amd64"...have nothing at all to do with AMD the chip maker.  Side-by-Side employs 2 sets of folders... using "amd64" to describe the folder system employed for 64-bit apps, using "x86" to denote the respective folder for 32-bit apps.  The two sets of folders allow Win 7 to run both 32-bit and 64-bit apps, (theoretically) without major problems.

 

Sooo...all of your "activation content failed" errors relate to side-by-side functioning...nothing at all to do with AMD drivers or chips.

 

It seems that the Windows Side-by-Side function is capricious, IMO.  It will reflect problems with applications without warning (I suspect because of file damage) but the error message will usually point the finger at the app it's having problems with.  In your case, it's Eset and Adobe Air.  Now...this doesn't mean that there is necessarily anything wrong with either of those two...the problem could be caused by Visual C++...but that's where I get confused.  The main thing is to understand that Visual C could be the cause of all this...again, due to possible file corruption.

 

I would...uninstall all your current versions of Visual C++ (2005, 2008, 2010) and then reinstall each version that is already currently installed on your system  I would also uninstall Eset and Adobe Air and then reinstall each, on the chance that either/both really is the problem.

 

Visual C++ Downloads

 

I would also probably run the chkdsk /r command on the Windows partition...it cannot hurt to do some housekeeping.

 

Then...I would see if the errors continue to be noted.

 

Louis



#5 dc3

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Posted 22 May 2015 - 01:05 PM

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished please do the following.
 
Click on the Start orb startorb_zpsvudtmgfg.png, then copy and paste the following in the Search programs and files box.
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open the log, copy the log and paste it in your topic. 
the CBS log, copy and paste the log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 66winston

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Posted 22 May 2015 - 01:34 PM

Hi Louis and thanks for the reply.

 

I have un installed the Visual c++ as requested and the Adobe Air and the E Set scanner.

 

I won't re install the E set and I will endeavour to find out if I need the Adobe Air or not.

 

On the download link that you have provided for Visual C++ do I download everything for 2005, 2008 and 2010 or if not which ones do I need please.

 

I also note that Arachibutyrophobia has posted a reply.

 

On SWI normally one helper posts, so I don't know what to do.

Please advise.

I think I should advise at this stage I am not computer literate.



#7 dc3

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Posted 22 May 2015 - 01:40 PM

The is no limitation of that kind here at Bleeping Computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 66winston

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Posted 22 May 2015 - 01:43 PM

Hi dc3 and thanks for the reply.

 

I'm new on here and not very computer literate.

As you see I've just asked Louis how to proceed.

Thanks for your understanding and I will get back to you when I receive his reply.

 

Kind regards,

 

winston



#9 66winston

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Posted 22 May 2015 - 01:45 PM

Hi again dc3

 

Our replies crossed.

 

Can that not lead to confusion ?

 

Thanks once again.

 

Kind regards,

 

winston


Edited by 66winston, 22 May 2015 - 03:27 PM.


#10 66winston

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Posted 22 May 2015 - 01:52 PM

Hi dc3,

 

I've started the scan and will re port back when completed.

 

Kind regards,

 

winston



#11 66winston

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Posted 22 May 2015 - 03:01 PM

Hi dc3

 

I've completed the scan and exited as instructed.

 

I'm posting the text above in the address bar but no icon is appearing on the desktop.

 

When the text 

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

enters in the search bar at the top of the window it says Program1

findstr/c:"(SR)" C:\Windows\logs\cbs.log>C:users\eddie.....

 

Please advise.

 

Kind regards,

 

winston


Edited by 66winston, 22 May 2015 - 03:28 PM.


#12 66winston

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Posted 23 May 2015 - 06:09 AM

Hi hamluis

 

I re installed the MS Visual  C++ programs as I thought their deletion was perhaps the reason that the log that dc3 wants me to post will not open.

 

This isn't the case but the other problem that I have is that I don't know which ones to re install as there are many variants ???

 

Could you please advise.

 

Kind regards,

 

winston


Edited by 66winston, 23 May 2015 - 06:33 AM.


#13 66winston

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Posted 23 May 2015 - 06:10 AM

Hi dc3

 

I've tried everything in my limited knowledge to open the log but it just won't happen.

 

Can you please advise.

 

Kind regards,

 

winston 66



#14 hamluis

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Posted 23 May 2015 - 08:47 AM

I would...uninstall all your current versions of Visual C++ (2005, 2008, 2010) and then reinstall each version that is already currently installed on your system  I would also uninstall Eset and Adobe Air and then reinstall each, on the chance that either/both really is the problem.

 

Visual C++ Downloads

 



#15 66winston

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Posted 23 May 2015 - 09:39 AM

Hi hamluis and than ks for the reply.

 

I've currently got a 2005 update and a 2005 redistributable both version 8

3  times 2008 redistributable all version 9 and a

2010 redistributable version10.

 

On the link that you have provided do I download and install just the 2005,2008 and 2010 redistributable downloads or the service packs as well ?

 

Sorry to be pedantic.

 

Kind regards,

winston

 

ps I thought I'd get on and un install the adobe Air and E Set again but in control panel I highlight Adobe Air and click un install and nothing appears to happen.

If I repeat the process it says allow current programme to uninstall/ change ?

 

Any ideas.

 

regards

winston

 

I thought an idea would be to try and re install Adobe Air, which I have now done and version 17.0.0.172 dated 23/05/15 is now showing but when I try and un install it the same thing happens as before ???


Edited by 66winston, 23 May 2015 - 10:17 AM.





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