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MSI CX61 2PC-499US won't turn on


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#1 JavaMatrix

JavaMatrix

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Posted 22 May 2015 - 09:58 AM

Hello BleepingComputer!

 

My MSI CX61 2PC-499US has completely stopped working. We tested the charger and found that it was dead, but even with a new charger it won't even respond when I press the power button. The computer's brand new, I bought it two months ago.

 

Symptoms:

  • Charger light blinks when plugged into the computer, but not when it's unplugged.
  • Computer shows no lights and will not respond to any button presses.
  • Computer was working fine and shut down without warning the last time I used it.

What I've tried:

  • New charger
  • Pressing and holding power with charger plugged and unplugged
  • Pressing and holding power with battery in and out
  • Searching for the issue on Google.

I suspect that a power surge took something out. Any help?

 

Thanks,

JM

 

UPDATE: After attempting to charge for a while, there's a strong smell of burning electronics, especially on the battery. I've unplugged the computer from the power supply.


Edited by JavaMatrix, 22 May 2015 - 10:37 AM.


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#2 MrBruce1959

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Posted 22 May 2015 - 11:54 AM

Hello if this laptop is still under warranty I would have it serviced by those qualified to make the repair.

 

Doing anything yourself could void with your warranty.

 

Please respond and let me know if you do have a warranty.

 

Bruce.


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