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Windows 7 Code 80070057 cannot check for/install updates


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#1 hannah9

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Posted 21 May 2015 - 09:24 PM

This is a Toshiba Satellite C650 laptop that has had a history of issues with updates.  Last year some updates began to fail and we could not get them to apply successfully.  Other issues occurred, bsod without warning, etc.  Finally in Nov/December I did the factory reset and then re-applied all of the updates successfully.  Things seemed to be working ok after that.  After a month or so the laptop was then out of the country and offline for around 4 months.  Shortly after coming back online it began to have issues with some updates, until now when it will not even successfully check for new updates.  Also occasionally blue screens again.  Also, if you select View update history, it says "you have not tried to install any updates for your computer"

 

We use ESET Nod32 antivirus and it hasn't reported any virus/malware issues.

 

Help!

 

Thanks



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#2 hamluis

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Posted 22 May 2015 - 09:53 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Go The Power

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Posted 22 May 2015 - 07:43 PM

Hello,


SFC /SCANNOW
  • Click on the Win7Orb_zps4dae3b32.jpg button. Inside the search box type in CMD
  • Right click on CMD => Choose Run as Administrator
  • Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  • Please wait for this to Finish before continuing with the rest of the steps.
Convert CBS.log to CBS.txt
  • Click on the Win7Orb_zps4dae3b32.jpg button => Inside the search box copy and paste the following command:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • Press Enter
  • Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive




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