Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Time for a New Router or Is It Something Else?


  • Please log in to reply
4 replies to this topic

#1 Sunharrow

Sunharrow

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Socialist New Jersey
  • Local time:04:52 AM

Posted 21 May 2015 - 08:48 PM

I hope I am in the correct forum.  If not I apologize.

 

Since yesterday morning I have noticed that websites take an inordinate amount of time to load including my homepage. For example my mail page will hang as I wait to access, League of Legends is unplayable, Youtube videos either take a long time to engage or they never load, and I could not even set up a wish list on New Egg. perplexed.gif As I said, prior to yesterday I had no significant issues (with the exception of Riot Games buggy PvP Chat client which is a perpetual issue that many of us suffer with; their IT seems unable or unwilling to fix).

I both pinged and did tracerts for Comcast.net, Xfinity.com, google.com, microsoft.com, Firefox, leagueoflegends, and Youtube. As for the pings: all but Microsoft.com and League were 3 out of 4 Packets lost. MS and League were 4 out of 4 Packets lost.

Tracerts: There were multiple time outs experienced by all, especially League (of course).

Back in December I had Comcast out to the house to diagnose my internet. Both my splitter and my outside connections were good. They gave me a brand new modem to replace my old one. My current router is a Netgear 700 that has been working fine for 3 years with the only issue being League.

Where do I take it from here? Could my issue be my router? I am in territory that I only have a basic working knowledge. Thanks much.

 

P.S.  My PC is hard wired to the router and laptops are wifi connected.  They all suffer these issues.



BC AdBot (Login to Remove)

 


#2 Kilroy

Kilroy

  • BC Advisor
  • 3,335 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Launderdale, MN
  • Local time:03:52 AM

Posted 21 May 2015 - 08:53 PM

Have you checked to see if there is a firmware upgrade for your router?



#3 CaveDweller2

CaveDweller2

  • Members
  • 2,629 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:52 AM

Posted 21 May 2015 - 10:22 PM

Tracerts: There were multiple time outs experienced by all, especially League (of course).

That just means that the router at that hop is set up not to respond to icmp so I wouldn't worry.

 

I would say that the issue is with the router if all things connected to it suffer the same issues.

 

I would unplug it for a minute or 2, then plug it back in and check it. If no luck, I'd surf into it and reset it back to factory defaults. If still no luck, I'd do what kilroy suggested, go here and follow the directions to download and install the latest firmware.

 

If none of that works, probably time for a new router =)


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#4 Sunharrow

Sunharrow
  • Topic Starter

  • Members
  • 70 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Socialist New Jersey
  • Local time:04:52 AM

Posted 22 May 2015 - 12:03 AM

Well Duh!-Me.  I failed to understand the Upload aspect of the firmware update steps but I eventually got it.  So as of now I have the latest firmware but I am still getting loss at 25% which is not acceptable.  League still fails miserably.

 

Thanks to both of you for your help.  It is much appreciated.

 

Update: So I went over to Newegg to look at routers and out of curiosity I wanted to read the reviews about my current router from other users..  Yes, I know Newegg customer reviews are to be read with caution but I was astounded at the number of people who related the very same problems as I have experienced after 2 to 3 years of ownership.  So my experience is like many others.

 

Got any suggestions for a a good dual band router?


Edited by Sunharrow, 22 May 2015 - 12:27 AM.


#5 CaveDweller2

CaveDweller2

  • Members
  • 2,629 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:04:52 AM

Posted 22 May 2015 - 08:44 AM

My standard response is: I don't recommend products I don't personally use. But if you stick with major brands you'll be fine. If you have no need for AC then I'd wait until you do. I would see about one with gigbit tho will make wired xfers between computers much faster.


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users