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Unable to make changes in Windows Defender - "The array bounds are invalid."


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8 replies to this topic

#1 limechiang

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Posted 21 May 2015 - 02:29 AM

Hi,
 
Whenever I try to modify settings in Windows Defender (e.g. add files to be excluded), it always gives me an error saying "The array bounds are invalid.". I was told that my computer might be infected. Please advice.
 
Attached are the FRST and Addition files.

Attached Files



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#2 HelpBot

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Posted 27 May 2015 - 10:45 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

step1.gif In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/576887 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

step2.gifIf you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new FRST log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download FRST by Farbar from the following link if you no longer have it available and save it to your destop.

    FRST Download Link

  • When you go to the above page, there will be 32-bit and 64-bit downloads available. Please click on the appropriate one for your version of Windows. If you are unsure as to whether your Windows is 32-bit or 64-bit, please see this tutorial.
  • Double click on the FRST icon and allow it to run.
  • Agree to the usage agreement and FRST will open. Do not make any changes and click on the Scan button.
  • Notepad will open with the results.
  • Post the new logs as explained in the prep guide.
  • Close the program window, and delete the program from your desktop.


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 limechiang

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Posted 01 June 2015 - 01:22 AM

2. Attached is a new FRST log.
3. I do not have the original Windows CD/DVD. Windows came pre-installed together with the computer.

Attached Files



#4 satchfan

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Posted 01 June 2015 - 02:28 AM

Hello limechiang and welcome to Bleeping Computer.

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

  • please follow all instructions in the order posted
  • please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
  • all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
  • if you don't understand something, please don't hesitate to ask for clarification before proceeding
  • the fixes are specific to your problem and should only be used for this issue on this machine.
  • please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

I am looking at your logs now and will reply with instructions shortly.

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#5 satchfan

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Posted 01 June 2015 - 03:38 AM

There doesn't appear to be any infection on your computer so this must be a question for our Windows 8 and Windows 8.1 Forum.

 

I have however found a couple of possibilities/suggestions:

First

Make sure the “Windows Defender Service” startup is set to “Automatic”:

  • press “Windows key + R” from keyboard.
  • type “services.msc” without quotes in the “Run” Window and hit enter.
  • search for “Windows Defender Service”.
  • make “Startup Type” to “Automatic”.

Next

Make sure User Account Control, (UAC), is disabled:

  • open User Account Control Settings by clicking the Start button and then clicking Control Panel
  • in the search box, type uac, and then click Change User Account Control Settings
  • move the slider to the Never notify position, and then click OK.

If you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

Let me know if this helps; if not I'll give you a link to the other forum where they have more expertise in these matters.

Satchfan

 


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#6 satchfan

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Posted 03 June 2015 - 04:40 PM

Hi limechiang

It has been a couple of days since I replied to your request for help with your computer problems.

Please let me know if you still have problems. If I don’t hear from you in the next 24 hours I’ll assume that either my suggestion helped or you no longer require help with this.

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#7 limechiang

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Posted 04 June 2015 - 12:24 AM

There doesn't appear to be any infection on your computer so this must be a question for our Windows 8 and Windows 8.1 Forum.

 

I have however found a couple of possibilities/suggestions:

First

Make sure the “Windows Defender Service” startup is set to “Automatic”:

  • press “Windows key + R” from keyboard.
  • type “services.msc” without quotes in the “Run” Window and hit enter.
  • search for “Windows Defender Service”.
  • make “Startup Type” to “Automatic”.

Next

Make sure User Account Control, (UAC), is disabled:

  • open User Account Control Settings by clicking the Start button and then clicking Control Panel
  • in the search box, type uac, and then click Change User Account Control Settings
  • move the slider to the Never notify position, and then click OK.

If you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

Let me know if this helps; if not I'll give you a link to the other forum where they have more expertise in these matters.

Satchfan

 

 

Hi,

 

I attempted the listed possible solutions. However, the 'Windows Defender Service' startup was already set to 'Automatic' and UAC was already disabled beforehand. 

 

Please advise.



#8 satchfan

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Posted 04 June 2015 - 05:54 AM

I'm not quite sure what it is that you are trying to do but this is not a malware problem and as I am no expert on Windows Defender or any other Microsoft problem. My attempts to help solve this could go on forever and get you nowhere. :unsure:

 

I'd suggest you ask those who know what they're doing regarding these matters. Please start a topic here where the experts will be likely to give you an answer.

 

Sorry that I couldn't be more help.

 

Satchfan


My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.


#9 satchfan

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Posted 05 June 2015 - 04:19 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

My help is always free of charge. If you are happy with the help provided, if you wish you can make a donation to buy me a beer.





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