I am curious about one thing: what tv device is showing as sometimes active on your account?
Since it is unlikely that anyone here will be able to answer your questions I will direct you to this post I previously made in one of your other topics
The best place to post there for the issue in this topic is Customer Service.
An official employee will be able to access your account details and review your account. No one here has access to your account which is what will have to be looked at.
Official employees authorized to post and help in that forum are NOT front line phone techs/reps. They are at the corporate level and have a good track record when it comes to getting issues resolved. Official employees are designated as such and have their user names in RED.
However, in order to make sure that an official employee does see your post there, if you choose to post there, I will need a link to the post so I can escalate the issue to them. (it is possible that one of them will see it without it being escalated but no guarantee of that)
Edited by Queen-Evie, 21 May 2015 - 10:44 AM.