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Computer infected with stuff. Possibly slowing down computer.


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8 replies to this topic

#1 Agarest

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Posted 20 May 2015 - 04:25 PM

A friend asked me to help clear up his computer, I see a lot of junk on the computer but nothing henious. I;d like to some help however in clearing this computer up. I attached the logs needed.

Attached Files



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#2 nasdaq

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Posted 24 May 2015 - 07:52 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Remove the programs in bold using the Add/Remove programs applet.

FileParade bundle uninstaller (HKLM\...\FileParade bundle uninstaller) (Version: 1.0.0.0 - FileParade) <==== ATTENTION
IB Updater Service (HKLM\...\WNLT) (Version: 3.0.5.3 - ) <==== ATTENTION
IEËÑË÷ÖúÊÖ (HKLM\...\TXIEHlp) (Version: 3.0.3.10 - ÌÚѶ¹«Ë¾)
iLivid (HKLM\...\iLivid) (Version: 4.0.0.3451 - Bandoo Media Inc) <==== ATTENTION
Internet Explorer Toolbar 4.7 by SweetPacks (Version: 4.7.0008 - SweetIM Technologies Ltd.) Hidden <==== ATTENTION
Movies Toolbar for Chrome (Dist. by Bandoo Media, Inc.) (HKLM\...\ilividmoviestoolbardlaGC) (Version: 1.5.0.0 - APN LLC) <==== ATTENTION
Movies Toolbar for Internet Explorer (Dist. by Bandoo Media, Inc.) (HKLM\...\ilividmoviestoolbardlaIE) (Version: 1.5.0.0 - APN LLC) <==== ATTENTION
Search Protect (HKLM\...\SearchProtect) (Version: 2.12.20.154 - Conduit) <==== ATTENTION
Supreme Savings (HKLM\...\Supreme Savings) (Version: 1.26.153.2 - 215 Apps) <==== ATTENTION
Updater (HKLM\...\{D54E3D9F-FEB8-4D2D-A138-B69A5C80080B}) (Version: 2.6.53 - Creative Island Media, LLC) <==== ATTENTION
ValueApps (HKU\S-1-5-21-4184212964-1714899893-2956565546-500\...\ValueApps) (Version: 1.3.1.1 - Conduit) <==== ATTENTION
Websteroids (HKLM\...\Websteroids) (Version: 2.6.53 - Creative Island Media, LLC) <==== ATTENTION
===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CreateRestorePoint:
CloseProcesses:

AppInit_DLLs: C:\PROGRA~1\SearchProtect\SearchProtect\bin\SPVC32Loader.dll => C:\Program Files\SearchProtect\SearchProtect\bin\SPVC32Loader.dll [1050912 2014-04-08] (Conduit)
AppInit_DLLs:  C:\PROGRA~2\Wincert\WIN32C~1.DLL => C:\ProgramData\Wincert\win32cert.dll [7168 2013-04-09] ()
HKLM\...\AppCertDlls: [x86] -> C:\Program Files\Movies Toolbar\Datamngr\apcrtldr.dll <===== ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
SearchScopes: HKLM -> {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL =
SearchScopes: HKLM -> {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406} URL = http://dts.search.ask.com/sr?src=ieb&gct=ds&appid=394&systemid=406&v=n8708-71&apn_uid=6885753212904592&apn_dtid=BND406&o=APN10645&apn_ptnrs=AG6&q={searchTerms}
SearchScopes: HKU\S-1-5-21-4184212964-1714899893-2956565546-500 -> DefaultScope {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://search.conduit.com/Results.aspx?ctid=CT3323737&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=2&UP=SPCFEDDB40-C2CB-4A13-99B0-A989ABB5F362&q={searchTerms}&SSPV=
SearchScopes: HKU\S-1-5-21-4184212964-1714899893-2956565546-500 -> {014DB5FA-EAFB-4592-A95B-F44D3EE87FA9} URL = http://search.conduit.com/Results.aspx?ctid=CT3323737&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=2&UP=SPCFEDDB40-C2CB-4A13-99B0-A989ABB5F362&q={searchTerms}&SSPV=
SearchScopes: HKU\S-1-5-21-4184212964-1714899893-2956565546-500 -> {44177982-996D-4b79-B29F-5B60E13A5169} URL = http://www.baidu.com/s?wd={searchTerms}&tn=98012088_4_dg&ch=2&ie=utf-8
SearchScopes: HKU\S-1-5-21-4184212964-1714899893-2956565546-500 -> {9BB47C17-9C68-4BB3-B188-DD9AF0FD2406} URL = http://dts.search.ask.com/sr?src=ieb&gct=ds&appid=394&systemid=406&v=n8708-71&apn_uid=6885753212904592&apn_dtid=BND406&o=APN10645&apn_ptnrs=AG6&q={searchTerms}
BHO: Ó¦Óñ¦Ò»¼ü°²×°²å¼þ -> {50F4150A-48B2-417A-BE4C-C83F580FB904} -> C:\Program Files\Common Files\Tencent\QQPhoneManager\2.0.201.3198\npQQPhoneManagerExt.dll [2014-05-30] (????)
BHO: IE Search Helper -> {79ABFB59-17D4-B7DF-6F12-E7A36D6C7AE6} -> C:\Program Files\TENCENT\SOSOAddr\ieaddr.dll [2012-07-13] (??)
BHO: QQMiniDL Helper Class -> {C9C7334B-5657-41e1-8F79-F6AACECA05F4} -> C:\Program Files\Common Files\Tencent\QQMiniDL\60\Browser\QQIEHelper01.dll [2014-07-15] (Tencent Technology (Shenzhen) Company Limited)
BHO: Movies Toolbar (Dist. by Bandoo Media, Inc.) -> {ec2bae47-25af-4ce9-9e78-10627a49c9ea} -> C:\Program Files\Movies Toolbar\Datamngr\SRTOOL~1\IE\searchresultsDx.dll [2013-06-12] ()
Toolbar: HKLM - Movies Toolbar (Dist. by Bandoo Media, Inc.) - {ec2bae47-25af-4ce9-9e78-10627a49c9ea} - C:\Program Files\Movies Toolbar\Datamngr\SRTOOL~1\IE\searchresultsDx.dll [2013-06-12] ()
Toolbar: HKU\S-1-5-21-4184212964-1714899893-2956565546-500 -> No Name - {EEE6C35B-6118-11DC-9C72-001320C79847} -  No File
Toolbar: HKU\S-1-5-21-4184212964-1714899893-2956565546-500 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\S-1-5-21-4184212964-1714899893-2956565546-500 -> No Name - {65F8A3D2-4C22-4A33-9633-73167EAEEC45} -  No File
FF Plugin: @microsoft.com/GENUINE -> disabled No File
FF Plugin HKU\S-1-5-21-4184212964-1714899893-2956565546-500: @nsroblox.roblox.com/launcher -> C:\Program Files\Roblox\Versions\version-5d9b22aa9d594ee1\\NPRobloxProxy.dll No File
FF Plugin HKU\S-1-5-21-4184212964-1714899893-2956565546-500: @nsroblox.roblox.com/launcher64 -> C:\Program Files\Roblox\Versions\version-5d9b22aa9d594ee1\\NPRobloxProxy64.dll No File
FF HKLM\...\Firefox\Extensions: [{8E9E3331-D360-4f87-8803-52DE43566502}] - C:\Program Files\Updater By SweetPacks\Firefox
CHR Extension: (No Name) - C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\igjjkeeamkpihpncmmbgdkhdnjpcfmfb [2014-01-17]
CHR Extension: (Value apps) - C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon [2014-01-17]
CHR HKLM\...\Chrome\Extension: [igjjkeeamkpihpncmmbgdkhdnjpcfmfb] - C:\ProgramData\Websteroids\Chrome\common.crx [2013-12-18]
C:\Program Files\SearchProtect\SearchProtect\bin
C:\ProgramData\Wincert
C:\Program Files\TENCENT\SOSOAddr\ieaddr.dll
C:\Program Files\Movies Toolbar\Datamngr
C:\Program Files\Updater By SweetPacks
C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\igjjkeeamkpihpncmmbgdkhdnjpcfmfb
C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\lcnnhcneegeeojhgpfijnlnocjdmlaon
C:\ProgramData\Websteroids
Task: {4B765C48-B63B-49FF-B79A-F63426C17024} - \Updater19962.exe No Task File <==== ATTENTION
Task: {B034C7FA-ACCE-4BE2-AADA-B7C6815FB038} - \CCleanerSkipUAC No Task File <==== ATTENTION
AlternateDataStreams: C:\ProgramData\TEMP:373E1720

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Your FRST log was not complete.
Please run the Farbar tool normally and post a fresh FRST log.

How is the computer running now?

#3 Agarest

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Posted 25 May 2015 - 06:16 PM

Thanks for the help nasdaq,

 

The computer is running a little bit faster. 

 

MBAM detected and cleaned 220 items. The program or log file lagged while processing and doesn't say that though. I did a second scan and nothing came up.

 

Attached are my fresh logs. 

 

 

Attached Files


Edited by Agarest, 25 May 2015 - 06:16 PM.


#4 nasdaq

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Posted 26 May 2015 - 07:23 AM

Remove this program in bold using the Add/Remove programs applet.
Internet Explorer Toolbar 4.7 by SweetPacks (Version: 4.7.0008 - SweetIM Technologies Ltd.) Hidden <==== ATTENTION

===

Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
 
start

CreateRestorePoint:
CloseProcesses:

FF Plugin: @kingsfot.com/npkws -> C:\Program Files\Kingsoft\kingsoft antivirus\npkws.dll No File
FF Plugin: @qq.com/npAndroidAssistant -> C:\Program Files\Common Files\Tencent\QQPhoneManager\2.0.201.3198\npQQPhoneManagerExt.dll No File
FF Plugin: @qq.com/npqscall -> C:\Program Files\Common Files\Tencent\Npchrome\npactivex.dll No File
FF Plugin: @qq.com/QQlive -> C:\Program Files\Tencent\QQLive\9.6.686.0\npQQLive.dll [2015-01-06] (Tencent)
FF Plugin: @qq.com/QQMiniDLPlugin -> C:\Program Files\Common Files\Tencent\QQMiniDL\60\Browser\npXFMiniDLPlugin.dll No File
S2 kxescore; "c:\program files\kingsoft\kingsoft antivirus\kxescore.exe" /service kxescore [X]
S2 09F7055B; \??\c:\program files\kingsoft\kingsoft antivirus\KS_KILLER\09F7055B.sys [X]
R1 KDHacker; \??\c:\program files\kingsoft\kingsoft antivirus\security\kxescan\kdhacker.sys [X]
R1 kisnetm; \??\c:\program files\kingsoft\kingsoft antivirus\security\ksnetm\kisnetm.sys [X]
S3 QMInject; \??\C:\Program Files\Tencent\QQPCMgr\8.0.9211.227\QMInject.sys [X]
S3 Synth3dVsc; System32\drivers\synth3dvsc.sys [X]
S3 tsusbhub; system32\drivers\tsusbhub.sys [X]
S3 VGPU; System32\drivers\rdvgkmd.sys [X]

End
Save the files as fixlist.txt in the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the Farbar log you have submitted.

Run FRST and click Fix only once and wait.

Restart the computer normally to reset the registry.

The tool will create a log (Fixlog.txt) please post it to your reply.
===

How is the computer running now?

#5 Agarest

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Posted 26 May 2015 - 12:45 PM

I could not delete Internet Explorer Toolbar 4.7 by SweetPacks (Version: 4.7.0008 - SweetIM Technologies Ltd.) Hidden <==== ATTENTION. I tried to unhide it using regedit. Also ran the command from uninstalsltring but says Windows action only valid for products installed. I looked up the folder where it says the files are but nothing is there (after showing hidden files in folder options)

 

I atttached the fixlog.

Attached Files



#6 nasdaq

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Posted 26 May 2015 - 01:14 PM

It may have been removed and this is only a remnant entry in the registry.

How is the computer running?

#7 nasdaq

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Posted 01 June 2015 - 07:01 AM

If all is well.

To learn more about how to protect yourself while on the internet read this little guide best security practices keep safe.
http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/
===

#8 Agarest

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Posted 04 June 2015 - 02:38 PM

Yes all is well now. I am sorry for the late reply. I was quite busy and forgot to give you a reply. Thanks nasdaq


Edited by Agarest, 04 June 2015 - 02:38 PM.


#9 nasdaq

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Posted 05 June 2015 - 07:27 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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