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Troubleshooting error 0x80040154


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24 replies to this topic

#1 zlloyd1

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Posted 20 May 2015 - 01:45 PM

I am getting the attached error whenever I try to run Troubleshooting on Windows 7 Home Premium, and I am hoping that someone can tell me something about this issue.... :smash:

Thanks in advance, and it is also causing the other attached error to happen if I try a System Restore, and the only thing that Microsoft will tell me is that I need to disable my antivirus, but I do not have any antivirus running that I am aware of!! :radioactive:

 

I have not installed anything opn my computer for quite some time, so I am not sure how some rogue antivirus program could have gotten into my system?? :killcomp:

Attached Files


Edited by zlloyd1, 20 May 2015 - 02:07 PM.


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#2 hamluis

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Posted 20 May 2015 - 04:13 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 zlloyd1

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Posted 20 May 2015 - 04:58 PM

I have followed your instructions, and run the MiniToolBox:
MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by zackz comp (administrator) on 20-05-2015 at 17:53:25
Running from "C:\Users\zackz comp\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: XPS 8300 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/20/2015 03:28:40 PM) (Source: MsiInstaller) (User: zackzcomp-PC)
Description: Product: Adobe Reader XI (11.0.11) - Update 'Adobe Reader XI (11.0.11)' could not be installed. Error code 1603. Additional information is available in the log file C:\Users\ZACKZC~1\AppData\Local\Temp\MSI9c38d.LOG.

Error: (05/20/2015 03:28:40 PM) (Source: MsiInstaller) (User: zackzcomp-PC)
Description: Product: Adobe Reader XI (11.0.11) -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.

Error: (05/20/2015 03:09:34 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/20/2015 00:22:13 PM) (Source: Microsoft Security Client Setup) (User: zackzcomp-PC)
Description: HRESULT:0x8004FF0A
Description:Security Essentials is still installed on your computer.. Security Essentials was not removed from your computer. It will continue to monitor your computer and help protect it from potential threats. Error code:0x8004FF0A.

Error: (05/20/2015 00:16:47 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Windows Update). Additional information: 0x80070005.

Error: (05/20/2015 00:00:40 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/20/2015 00:00:40 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (05/19/2015 01:38:59 PM) (Source: MsiInstaller) (User: zackzcomp-PC)
Description: Product: Adobe Reader XI (11.0.10) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011011}' could not be installed. Error code 1625. Additional information is available in the log file C:\Users\ZACKZC~1\AppData\Local\Temp\MSI3167f.LOG.

Error: (05/19/2015 11:42:28 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifest.

Error: (05/19/2015 11:41:09 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (05/20/2015 05:30:15 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
qrnfd_1_10_0_9

Error: (05/20/2015 05:28:37 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
    Signatures Attempted: %25
    Error Code: 0x80070002
    Error description: The system cannot find the file specified.
    Signature version: 0.0.0.0;0.0.0.0
    Engine version: %600

Error: (05/20/2015 05:28:37 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
    Signatures Attempted: %24
    Error Code: 0x80070002
    Error description: The system cannot find the file specified.
    Signature version: 0.0.0.0;0.0.0.0
    Engine version: %600

Error: (05/20/2015 05:20:12 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}

Error: (05/20/2015 05:20:01 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (05/20/2015 05:19:54 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (05/20/2015 05:19:37 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (05/20/2015 05:19:37 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (05/20/2015 05:19:37 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (05/20/2015 05:19:37 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (05/20/2015 03:28:40 PM) (Source: MsiInstaller)(User: zackzcomp-PC)
Description: Adobe Reader XI (11.0.11)Adobe Reader XI (11.0.11)1603C:\Users\ZACKZC~1\AppData\Local\Temp\MSI9c38d.LOG(NULL)(NULL)

Error: (05/20/2015 03:28:40 PM) (Source: MsiInstaller)(User: zackzcomp-PC)
Description: Product: Adobe Reader XI (11.0.11) -- Error 1719.Windows Installer service could not be accessed. Contact your support personnel to verify that it is properly registered and enabled.(NULL)(NULL)(NULL)(NULL)(NULL)

Error: (05/20/2015 03:09:34 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestC:\Users\zackz comp\Desktop\compfixxaz\esetsmartinstaller_enu(1).exe

Error: (05/20/2015 00:22:13 PM) (Source: Microsoft Security Client Setup)(User: zackzcomp-PC)
Description: HRESULT:0x8004FF0A
Description:Security Essentials is still installed on your computer.. Security Essentials was not removed from your computer. It will continue to monitor your computer and help protect it from potential threats. Error code:0x8004FF0A.

Error: (05/20/2015 00:16:47 PM) (Source: System Restore)(User: )
Description: Windows Update0x80070005

Error: (05/20/2015 00:00:40 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{6FCD4D5A-20B9-4D79-ABA5-4E7048944025}\recordingmanager.exe

Error: (05/20/2015 00:00:40 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{6FCD4D5A-20B9-4D79-ABA5-4E7048944025}\recordingmanager.exe

Error: (05/19/2015 01:38:59 PM) (Source: MsiInstaller)(User: zackzcomp-PC)
Description: Adobe Reader XI (11.0.10){AC76BA86-7AD7-0000-2550-7A8C40011011}1625C:\Users\ZACKZC~1\AppData\Local\Temp\MSI3167f.LOG(NULL)(NULL)

Error: (05/19/2015 11:42:28 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_fa381d5f175bfb52.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18807_none_41e554362bd82458.manifestc:\program files (x86)\ESET\eset online scanner\ESETSmartInstaller.exe

Error: (05/19/2015 11:41:09 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\Windows\Installer\{6FCD4D5A-20B9-4D79-ABA5-4E7048944025}\recordingmanager.exe


=========================== Installed Programs ============================
ActiveState ActivePython 2.7.8.10 (64-bit) (HKLM\...\{1C2C54C6-AC67-4BD7-825D-D16C10AE5ABF}) (Version: 2.7.10 - ActiveState Software Inc.)
Adobe Acrobat 3D - English, Français, Deutsch (HKLM-x32\...\Adobe Acrobat 3D - V) (Version: 7.0.70 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.110 - Adobe Systems Incorporated)
Adobe CSI CS4 x64 (HKLM\...\{8DAA31EB-6830-4006-A99F-4DF8AB24714F}) (Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Dreamweaver CS4 (HKLM-x32\...\Adobe_acce07fd2c8fe7f9e3f26243e626578) (Version: 10.0 - Adobe Systems Incorporated)
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Illustrator CS2 (HKLM-x32\...\Adobe Illustrator CS2) (Version: 12.000.000 - Adobe Systems Inc.)
Adobe InDesign CS2 (HKLM-x32\...\Adobe InDesign CS2 - {7F4C8163-F259-49A0-A018-2857A90578BC}) (Version: 004.000.000 - Adobe Systems Incorporated)
Adobe Media Player (HKLM-x32\...\com.adobe.amp.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 1.1 - Adobe Systems Incorporated)
Adobe Photoshop CS2 (HKLM-x32\...\Adobe Photoshop CS2 - {236BB7C4-4419-42FD-0409-1E257A25E34D}) (Version: 9.0 - Adobe Systems, Inc.)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe SVG Viewer 3.0 (HKLM-x32\...\Adobe SVG Viewer) (Version:  3.0 - Adobe Systems, Inc.)
AMD Catalyst Install Manager (HKLM\...\{F2A7CE36-57BF-5C86-952D-90DBF3746D82}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
Any Audio Converter 4.0.3 (HKLM-x32\...\Any Audio Converter_is1) (Version:  - Any-Audio-Converter.com)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Ashampoo Burning Studio 6 FREE v.6.84 (HKLM-x32\...\{91B33C97-3ED1-03EA-A67B-244AA4D7B559}_is1) (Version: 6.8.4 - Ashampoo GmbH & Co. KG)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.3.40299 - BitTorrent Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Broadcom NetXtreme-I Netlink Driver and Management Installer (HKLM\...\{982E1601-0DFC-4FD3-A427-AC6570697858}) (Version: 14.2.4.1 - Broadcom Corporation)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version:  - ‪Canon Inc.‬)
Canon MG2200 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG2200_series) (Version: 1.01 - Canon Inc.)
cheapcoup (HKLM-x32\...\{37476589-E48E-439E-A706-56189E2ED4C4}_is1) (Version:  - cheapcoup)
Citrix Online Launcher (HKLM-x32\...\{3E7E6F1E-7376-475A-8BC9-E3126B20CF5F}) (Version: 1.0.198 - Citrix)
CloneCD (HKLM-x32\...\CloneCD) (Version:  - SlySoft)
Connect (HKLM-x32\...\{B29AD377-CC12-490A-A480-1452337C618D}) (Version: 1.0.0.1 - Adobe Systems Incorporated) Hidden
Creation Kit (HKLM-x32\...\Steam App 202480) (Version:  - bgs.bethsoft.com)
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.820 - Curse)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dark Age of Camelot (HKLM-x32\...\Dark Age of Camelot) (Version:  - Electronic Arts)
Dawn Of War DEMO (HKLM-x32\...\{73D4E246-4D23-43E7-8BCD-F60715DA8FB6}) (Version: 1.00.00000 - THQ) Hidden
Dawn Of War DEMO (HKLM-x32\...\InstallShield_{73D4E246-4D23-43E7-8BCD-F60715DA8FB6}) (Version: 1.00.00000 - THQ)
Dell System Detect (HKCU\...\9204f5692a8faf3b) (Version: 5.6.0.4 - Dell)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
DVD Flick 1.3.0.7 (HKLM-x32\...\DVD Flick_is1) (Version: 1.3.0.7 - Dennis Meuwissen)
Efficient Calendar Free 3.81 (HKLM-x32\...\Efficient Calendar Free_is1) (Version:  - Efficient Software)
eReg (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
EverQuest (HKCU\...\soe-EverQuest) (Version: 1.0.3.183 - Sony Online Entertainment)
Extended Asian Language font pack for Adobe Reader XI (HKLM-x32\...\{AC76BA86-7AD7-2530-0000-A00000000004}) (Version: 11.0.0 - Adobe Systems Incorporated)
Free MKV to AVI Converter (HKLM-x32\...\{E262A0A7-F5E9-4532-9C23-E88755886510}) (Version: 2.1.0.0 -

Free MP4 Video Converter version 5.0.35.304 (HKLM-x32\...\Free MP4 Video Converter_is1) (Version: 5.0.35.304 - DVDVideoSoft Ltd.)
Freecorder extension for Firefox (HKLM-x32\...\Freecorder extension for Firefox) (Version: 7.0.0.13 - Applian Technologies, Inc.)
Freemake Video Converter version 4.1.4 (HKLM-x32\...\Freemake Video Converter_is1) (Version: 4.1.4 - Ellora Assets Corporation)
Freespace (HKLM-x32\...\GOGPACKFREESPACE_is1) (Version: 2.0.0.7 - GOG.com)
GOG.com Downloader version 3.6.0 (HKLM-x32\...\{456A5815-604D-4D72-94DF-346D2B978A59}_is1) (Version: 3.6.0 - GOG.com)
GOG.com Freespace (HKLM\...\{cade436f-07c5-47f2-b1f3-10be3bd121da}.sdb) (Version:  - )
gogprivateer2 (HKLM\...\{fabae1d6-0cd1-4944-9078-0ac253a089bb}.sdb) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
GoToMeeting 6.4.8.2093 (HKCU\...\GoToMeeting) (Version: 6.4.8.2093 - CitrixOnline)
HAWKEN (HKLM-x32\...\Steam App 271290) (Version:  - Adhesive Games)
IncrementInstance (HKLM-x32\...\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}{580a4029}) (Version:  - Software Publisher)
i-Sound Recorder Pro 7.1.6.0 (HKLM-x32\...\i-Sound Recorder for Windows 7_is1) (Version: 7.1.6.0 - AbyssMedia.com)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java SE Development Kit 7 Update 55 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0170550}) (Version: 1.7.0.550 - Oracle)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
K-Lite Codec Pack 9.9.5 (Basic) (HKLM-x32\...\KLiteCodecPack_is1) (Version: 9.9.5 - )
kuler (HKLM-x32\...\{098727E1-775A-4450-B573-3F441F1CA243}) (Version: 2.0 - Adobe Systems Incorporated) Hidden
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.0 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.0) (Version: 3.0.0 - Riot Games)
Logitech SetPoint 6.61 (HKLM\...\sp6) (Version: 6.61.15 - Logitech)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MechWarrior 2 (HKLM-x32\...\MW2W95DeinstKey) (Version:  - )
Microsoft .NET Compact Framework 3.5 (HKLM-x32\...\{291B3A3B-F808-45B8-8113-DF232FCB6C82}) (Version: 3.5.7283 - Microsoft Corporation)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-007A-0409-0000-0000000FF1CE}) (Version: 14.0.5118.5000 - Microsoft Corporation)
Microsoft Office Professional 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4035.0328 - Microsoft Corporation)
Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit (HKLM-x32\...\{95140000-007D-0409-0000-0000000FF1CE}) (Version: 14.0.5120.5000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual J# 2.0 Redistributable Package (HKLM-x32\...\Microsoft Visual J# 2.0 Redistributable Package) (Version:  - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{38F03569-A636-4CF3-BDDE-032C8C251304}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{DD67BE4B-7E62-4215-AFA3-F123A800A389}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Mozilla Firefox 38.0.1 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 38.0.1 (x86 en-GB)) (Version: 38.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 37.0.2 - Mozilla)
Mozilla Thunderbird 24.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.6.0 (x86 en-US)) (Version: 24.6.0 - Mozilla)
My Lockbox 3.6.4 (HKLM\...\My Lockbox_is1) (Version: 3.6.4 - )
Napoleon: Total War (HKLM-x32\...\Steam App 34030) (Version:  - The Creative Assembly)
NetBeans IDE 8.0 (HKLM\...\nbi-nb-base-8.0.0.0.201403101706) (Version: 8.0 - NetBeans.org)
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.52.1 - Black Tree Gaming)
OffeRdeal (HKLM-x32\...\{BC799F5F-37C9-ACBB-BE51-805992C10610}) (Version:  - "")
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
Page Eraser (HKLM-x32\...\{46DF3CE6-BACF-B984-6099-DC25E7054C21}) (Version:  - "")
Path of Exile - The Awakening Closed Beta (HKLM-x32\...\{08614ECB-C254-422C-AB67-C51E98CD1F78}) (Version: 2.0.0.41339 - Grinding Gear Games)
Path of Exile (HKLM-x32\...\{90A4562F-D4A1-4B65-906D-41F236CF6902}) (Version: 1.0.4.30523 - Grinding Gear Games)
Photoshop Camera Raw (HKLM-x32\...\{CC75AB5C-2110-4A7F-AF52-708680D22FE8}) (Version: 5.0 - Adobe Systems Incorporated) Hidden
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Privateer 2 - The Darkening (HKLM-x32\...\GOGPACKPRIVATEER2_is1) (Version: 2.1.0.5 - GOG.com)
Python 2.7.8 (HKLM-x32\...\{61121B12-88BD-4261-A6EE-AB32610A56DD}) (Version: 2.7.8150 - Python Software Foundation)
QT Index Swapper 2 (HKLM-x32\...\{21AD4D54-D5C2-9D97-5725-61AFC84BD3B8}) (Version: 2.3.8 - UNKNOWN) Hidden
QT Index Swapper 2 (HKLM-x32\...\QTIndexSwapper) (Version: 2.3.8 - UNKNOWN)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Raptr (HKLM-x32\...\Raptr) (Version:  - )
RealDownloader (HKLM-x32\...\{6FCD4D5A-20B9-4D79-ABA5-4E7048944025}) (Version: 17.0.15.4 - RealNetworks, Inc.) Hidden
RealDownloader (HKLM-x32\...\{e6171278-8759-449d-9e0b-c1825debc2ad}) (Version: 17.0.15.7 - RealNetworks) Hidden
RealDownloader (HKLM-x32\...\{FBEFDC9E-F8FB-4B66-A78B-09B7B380D59D}) (Version: 17.0.15.7 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (HKLM-x32\...\{7770E71B-2D43-4800-9CB3-5B6CAAEBEBEA}) (Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM\...\{21E47F47-C9A7-4454-BA48-388327B0EA00}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (HKLM-x32\...\{AAECF7BA-E83B-4A10-87EA-DE0B333F8734}) (Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.15 - RealNetworks)
RealUpgrade 1.1 (HKLM-x32\...\{28C2DED6-325B-4CC7-983A-1777C8F7FBAB}) (Version: 1.1.0 - RealNetworks, Inc.) Hidden
RegistryBooster (HKLM-x32\...\{E55B3271-7CA8-4D0C-AE06-69A24856E997}_is1) (Version: 6.1.4.1 - Uniblue Systems Limited)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
rocckettsalee (HKLM-x32\...\{D790D3FB-670B-6EF4-3686-4CB69E4ADE96}) (Version:  - "")
Sacrifice (HKLM-x32\...\GOGPACKSACRIFICE_is1) (Version: 2.0.0.3 - GOG.com)
Sacrifice (HKLM-x32\...\Steam App 38440) (Version:  - Shiny Entertainment)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Should I Remove It (HKCU\...\Should I Remove It 1.0.4) (Version: 1.0.4 - Reason Software Company Inc.)
Should I Remove It (HKLM-x32\...\{4E62123C-4C0D-4123-A8A2-C0103B92D7EA}) (Version: 1.0.4 - Reason Software Company Inc.) Hidden
SignalPush (HKLM-x32\...\{C72B8007-D80D-FBA4-33ED-54F4F7F93E7B}) (Version: 1.3.48 - SignalPush.com) Hidden
SignalPush (HKLM-x32\...\com.signalpush) (Version: 1.3.48 - SignalPush.com)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
Softonic Assistant (HKCU\...\SoftonicAssistant) (Version: 0.1.6 - Softonic International S.A.)
Special Uninstaller version 3.0 (HKLM-x32\...\{46744C87-EE41-4BA3-A444-C2DECC145FC0}_is1) (Version: 3.0 -

Spiral Knights (HKLM-x32\...\Steam App 99900) (Version:  - Three Rings)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.2.25 - Safer-Networking Ltd.)
StarCraft II (HKLM-x32\...\StarCraft II) (Version:  - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
Stream Recorder .Net 1.0.6 (HKLM-x32\...\{72A571F6-5A14-4547-9EDC-D93A04B75977}_is1) (Version:  - ImageTopTeam, Inc.)
Suite Shared Configuration CS4 (HKLM-x32\...\{842B4B72-9E8F-4962-B3C1-1C422A5C4434}) (Version: 1.0 - Adobe Systems Incorporated) Hidden
Supreme Commander - Forged Alliance (HKLM-x32\...\{31D95937-B237-405D-920C-A3EF4E482395}) (Version: 1.00.0000 - Gas Powered Games)
The Elder Scrolls Online (HKLM-x32\...\The Elder Scrolls Online) (Version: 1.0.0.0 - Zenimax Online Studios)
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.10.2 - Tweaking.com)
Ultima Online Enhanced Client (HKLM-x32\...\Ultima Online Enhanced) (Version:  - Electronic Arts)
Uniblue RegistryBooster (HKLM-x32\...\Uniblue RegistryBooster) (Version: 6.0.10.7 - Uniblue Systems Ltd)
UpdateService (HKLM-x32\...\{E3AE96D6-E196-45B4-AF62-2B41998B9E37}) (Version: 1.0.0 - RealNetworks, Inc.) Hidden
Vampire: The Masquerade - Bloodlines (HKLM-x32\...\Steam App 2600) (Version:  - Troika Games)
Video Downloader (HKLM-x32\...\{62796191-6F12-4ABE-BA8B-B4D4A266C997}) (Version: 1.0.0 - RealNetworks) Hidden
VLC media player (HKLM\...\VLC media player) (Version: 2.1.5 - VideoLAN)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Warcraft III Demo (HKCU\...\Warcraft III Demo) (Version:  - )
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
WinRAR 4.20 (64-bit) (HKLM\...\WinRAR archiver) (Version: 4.20.0 - win.rar GmbH)
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
YTD Video Downloader 4.9 (HKLM-x32\...\{1a413f37-ed88-4fec-9666-5c48dc4b7bb7}) (Version: 4.9 - GreenTree Applications SRL)

========================= Memory info: ===================================
Percentage of memory in use: 28%
Total physical RAM: 8174.46 MB
Available physical RAM: 5875.1 MB
Total Pagefile: 16347.12 MB
Available Pagefile: 13985.35 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.36 MB

========================= Partitions: =====================================
1 Drive c: () (Fixed) (Total:931.41 GB) (Free:211.34 GB) NTFS

========================= Users: ========================================
**** End of log ****
 
http://speccy.piriform.com/results/JSzgrrfA1OtF6IfAi2kUdvv
 
For the record, I did finally get it to complete a System Restore from Safe Mode, but it still fails every time I try to use Troubleshooting.... :huh: :huh:


Edited by hamluis, 23 May 2015 - 09:15 AM.
Removed links from Installed List - Hamluis.


#4 hamluis

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Posted 21 May 2015 - 11:12 AM

Appears that this should be moved to Am I Infected forum, moving it so that they can take a look.

 

Louis


Edited by hamluis, 23 May 2015 - 09:11 AM.


#5 Sintharius

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Posted 21 May 2015 - 11:22 AM

Hi there,

I would say that the error you are experiencing is caused by the "registry cleaner" (Uniblue RegistryBooster) on your system.

Please uninstall the following software from Programs and Features:

Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.110 - Adobe Systems Incorporated)
cheapcoup (HKLM-x32\...\{37476589-E48E-439E-A706-56189E2ED4C4}_is1) (Version: - cheapcoup)
Free MKV to AVI Converter (HKLM-x32\...\{E262A0A7-F5E9-4532-9C23-E88755886510}) (Version: 2.1.0.0 - hxxp://freedomsoftwarecompany.com/
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Java SE Development Kit 7 Update 55 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0170550}) (Version: 1.7.0.550 - Oracle)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
RegistryBooster (HKLM-x32\...\{E55B3271-7CA8-4D0C-AE06-69A24856E997}_is1) (Version: 6.1.4.1 - Uniblue Systems Limited)
rocckettsalee (HKLM-x32\...\{D790D3FB-670B-6EF4-3686-4CB69E4ADE96}) (Version: - "")
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.2.25 - Safer-Networking Ltd.)
Softonic Assistant (HKCU\...\SoftonicAssistant) (Version: 0.1.6 - Softonic International S.A.)
Special Uninstaller version 3.0 (HKLM-x32\...\{46744C87-EE41-4BA3-A444-C2DECC145FC0}_is1) (Version: 3.0 - hxxp://www.specialuninstaller.com/
Uniblue RegistryBooster (HKLM-x32\...\Uniblue RegistryBooster) (Version: 6.0.10.7 - Uniblue Systems Ltd)

If you run into any issues, let me know.

You do have an antivirus on your system - Microsoft Security Essentials.

After you are done, please run this.

Emsisoft Emergency Kit

Please download Emsisoft Emergency Kit and save it to your desktop. Double click on the EmsisoftEmergencyKit file you downloaded to extract its contents and create a shortcut on the desktop. Leave all settings as they are and click the Extract button at the bottom. A folder named EEK will be created in the root of the drive (usually c:\).
  • After extraction please double-click on the new Start Emsisoft Emergency Kit icon on your desktop.
  • The first time you launch it, Emsisoft Emergency Kit will recommend that you allow it to download updates. Please click Yes so that it downloads the latest database updates.
  • When the update process is complete, a new button will appear in the lower-left corner that says Back. Click on this button to return to the Overview screen.
  • Click on Scan to be taken to the scan options. If you are asked if you want the scanner to scan for Potentially Unwanted Programs, then click Yes.
  • Click on the Full Scan button to start the scan.
  • When the scan is completed click the Quarantine selected objects button. Note, this option is only available if malicious objects were detected during the scan.
  • When the threats have been quarantined, click the View report button in the lower-right corner, and the scan log will be opened in Notepad.
  • Please save the log in Notepad on your desktop, and attach it to your next reply.
  • When you close Emsisoft Emergency Kit, it will give you an option to sign up for a newsletter. This is optional, and is not necessary for the malware removal process.
Regards,
Alex

Edited by Orange Blossom, 25 May 2015 - 06:59 AM.
Deactivate links. ~ OB


#6 zlloyd1

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Posted 23 May 2015 - 12:42 AM

Appears that this should be moved to Am I Infected forum, moving it so that they can take z look.

 

Louis

I am willing to do so, except that following this post, there was another post that has given me some options to fix my issue that I wish to try first!! :bananas:



#7 zlloyd1

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Posted 23 May 2015 - 01:16 AM

@Alex,

Thank you for the suggestions, :thumbup2:  and I followed them all, including the Emsisoft kit, which found the attached programs to quarantine, but unfortunately, I am still receiving the same error when I try to use any Windows Troubleshooting.... :question:

 

Emsisoft Emergency Kit - Version 9.0
Quarantine log

Date    Source    Event    Detection    
5/23/2015 1:48:56 AM    Key: HKEY_USERS\S-1-5-18\SOFTWARE\APPDATALOW\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}    Moved to quarantine    Application.Bundle (A)    
5/23/2015 1:48:56 AM    Key: HKEY_USERS\S-1-5-21-2764173-3529766594-1816113580-1000\SOFTWARE\APPDATALOW\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}    Moved to quarantine    Application.Bundle (A)    
5/23/2015 1:48:55 AM    C:\Program Files (x86)\globalUpdate    Moved to quarantine    Application.AdUpd (A)    
5/23/2015 1:48:54 AM    C:\Users\zackz comp\AppData\Roaming\Mozilla\Firefox\Profiles\s1o1vu85.default-1410643241488\Searchplugins\ask-web-search.xml    Moved to quarantine    Application.SearchPlug (A)    

 


Edited by zlloyd1, 23 May 2015 - 01:18 AM.


#8 Sintharius

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Posted 23 May 2015 - 03:48 AM

Hi there,

Since you already have the installed version of Windows Repair All-In-One, please do this.

- Right click on QfBzvq1.png and select Run as Administrator (XP users just double click) to start Windows Repair All-In-One.
(Windows Vista/7/8 users: Accept UAC warning if it is enabled.)

- A window will appear. Let Windows Repair All-In-One update if necessary.

- Click Step 2.
2f8o60N.png

- Click the Open Pre-Scan button, then click Start Scan. Wait for Windows Repair to finish scanning.

- Depending on which error Windows Repair found, click Repair Reparse Point or Repair Environment Variable accordingly. When the button changes to "Done!", click the close button to return to Windows Repair.

- Go to Step 3, then click Check in the See If Check Disk Is Needed.

- If Windows Repair stated that errors are found, click Open Check Disk At Next Boot. Choose (/R) Fixes errors on the disk also locate bad sectors and recovers readable information, then click Add To Next Boot. Reboot the computer to let Windows check the disk.
Ymy7crZ.png

- Go to Step 4, then click Do It.
zDtdN75.png

- Go to Step 5. Under System Restore click Create.
f7lEe1N.png

- Go to Repairs and click Open Repairs. Leave all checkmarks as they are, then click Start Repairs.
PGv2vtD.png

- By default Windows Repair All-In-One will create a "Logs" folder in its folder on the Desktop. Please post the contents of the log in your next reply.

#9 zlloyd1

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Posted 23 May 2015 - 09:08 PM

@Alex, I am doing what you have suggested, but it has to be run in Safe Mode, so I must leave, reboot to Safe Mode, run it, and get back to you after completed.... :guitar:

Still, THANKS AGAIN for the effort, and the suggestions!! :love4u:



#10 zlloyd1

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Posted 23 May 2015 - 10:32 PM

Alex,

I followed your suggestions, and ran the latest version of Repair All-in-one, but it did not correct the issue.... :censored:

I am still getting the same error, 0x80040154, <_< whenever I try to run the troubleshooter?? :blink:

Nevertheless, here is the log:

 

Tweaking.com - Windows Repair v3.2.0
--------------------------------------------------------------------------------

System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Home Premium
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: ZACKZCOMP-PC
Windows Drive: C:\
Windows Path: C:\Windows
Program Files: C:\Program Files
Program Files (x86): C:\Program Files (x86)
Current Profile: C:\Users\zackz comp
Current Profile SID: S-1-5-21-2764173-3529766594-1816113580-1000
Current Profile Classes: S-1-5-21-2764173-3529766594-1816113580-1000_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\zackz comp\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:25:21

Process Count: 26
Commit Total: 1.03 GB
Commit Limit: 15.96 GB
Commit Peak: 1.31 GB
Handle Count: 6283
Kernel Total: 400.52 MB
Kernel Paged: 316.56 MB
Kernel Non Paged: 83.96 MB
System Cache: 1.20 GB
Thread Count: 270
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.98 GB
Memory Used: 1.30 GB(16.3114%)
Memory Avail.: 6.68 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 7.98 GB
Memory Used: 977.52 MB(11.9583%)
Memory Avail.: 7.03 GB
--------------------------------------------------------------------------------

Starting Repairs...
   Started at (5/23/2015 10:44:43 PM)

Setting Any Missing 'InstallDate' From Uninstall Sections Before Running Repair...
Total Missing 'InstallDate' Fixed: 17
 
01 - Reset Registry Permissions 01/03
   HKEY_CURRENT_USER & Sub Keys
   Start (5/23/2015 10:44:44 PM)

   Running Repair Under Current User Account
   Done (5/23/2015 10:44:52 PM)

01 - Reset Registry Permissions 02/03
   HKEY_LOCAL_MACHINE & Sub Keys
   Start (5/23/2015 10:44:52 PM)


Decompressing & Updating Windows Permission File services.txt
Done,  0.14 seconds.

   Running Repair Under System Account
   Done (5/23/2015 10:47:12 PM)

01 - Reset Registry Permissions 03/03
   HKEY_CLASSES_ROOT & Sub Keys
   Start (5/23/2015 10:47:12 PM)

   Running Repair Under System Account
   Done (5/23/2015 10:47:55 PM)

02 - Reset File Permissions: C:
   C: & Sub Folders
   Start (5/23/2015 10:47:55 PM)

   Trying To Run Repair As Trusted Installer.
   This Repair Is Hidden By Windows Itself.
   You Can See The Repair Working In The Task Manager.
   Running Repair As Trusted Installer
   Done (5/23/2015 11:04:12 PM)

02 - Reset File Permissions: All Profiles
   C:\Users & Sub Folders
   Start (5/23/2015 11:04:12 PM)

   Running Repair Under System Account
   Done (5/23/2015 11:08:03 PM)

02 - Reset File Permissions: Current Profile
   C:\Users\zackz comp & Sub Folders
   Start (5/23/2015 11:08:03 PM)

   Running Repair Under System Account
   Done (5/23/2015 11:10:36 PM)

02 - Reset File Permissions: Cleanup
   Repairing Restricted Folders Permissions To Avoid Infinite Loops
   Start (5/23/2015 11:10:36 PM)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:10:38 PM)

03 - Reset Service Permissions
   Start (5/23/2015 11:10:38 PM)

   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:10:50 PM)

04 - Register System Files
   Start (5/23/2015 11:10:50 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:11:17 PM)

05 - Repair WMI
   Start (5/23/2015 11:11:17 PM)

   Starting Security Center So We Can Export The Security Info.

   Exporting Antivirus Info...
   Microsoft Security Essentials Exported.

   Exporting AntiSpyware Info...
   Microsoft Security Essentials Exported.
   Windows Defender Exported.
   Spybot - Search and Destroy Exported.

   Exporting 3rd Party Firewall Info...
   No Firewall Products Reported.

   Running Repair Under Current User Account
   Done (5/23/2015 11:13:41 PM)

06 - Repair Windows Firewall
   Start (5/23/2015 11:13:41 PM)
   Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done,  0.13 seconds.

   Running Repair Under System Account
   Done (5/23/2015 11:14:09 PM)

07 - Repair Internet Explorer
   Start (5/23/2015 11:14:09 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:14:18 PM)

08 - Repair MDAC/MS Jet
   Start (5/23/2015 11:14:18 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:14:24 PM)

09 - Repair Hosts File
   Start (5/23/2015 11:14:24 PM)
   Running Repair Under System Account
   Done (5/23/2015 11:14:25 PM)

10 - Remove Policies Set By Infections
   Start (5/23/2015 11:14:25 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:14:33 PM)

11 - Repair Start Menu Icons Removed By Infections
   Start (5/23/2015 11:14:33 PM)
   Running Repair Under System Account
   Done (5/23/2015 11:14:34 PM)

12 - Repair Icons
   Start (5/23/2015 11:14:34 PM)
   Running Repair Under Current User Account
   Done (5/23/2015 11:14:35 PM)

13 - Repair Winsock & DNS Cache
   Start (5/23/2015 11:14:35 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:14:51 PM)

14 - Remove Temp Files
   Start (5/23/2015 11:14:51 PM)
   Running Repair Under System Account
   Done (5/23/2015 11:14:52 PM)

15 - Repair Proxy Settings
   Start (5/23/2015 11:14:52 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:14:55 PM)

16 - Unhide Non System Files
   Start (5/23/2015 11:14:55 PM)
   C:\ - Total Files Unhidden: 154 - Check Unhidden_Files.txt for list of files unhidden
   Done (5/23/2015 11:15:12 PM)

17 - Repair Windows Updates
   Start (5/23/2015 11:15:12 PM)
   Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done,  0.13 seconds.

   Running Repair Under System Account
   Setting Windows Updates Files That Are In Use To Be Removed At Next Boot.
   Done (5/23/2015 11:15:38 PM)

18 - Repair CD/DVD Missing/Not Working
   Start (5/23/2015 11:15:38 PM)
   iTunes was found, adding UpperFilters for iTunes Reg Key
   UpperFilters added?: True
   Done (5/23/2015 11:15:38 PM)

19 - Repair Volume Shadow Copy Service
   Start (5/23/2015 11:15:38 PM)
   Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done,  0.13 seconds.

   Running Repair Under System Account
   Done (5/23/2015 11:15:58 PM)

20 - Repair Windows Sidebar/Gadgets
   Start (5/23/2015 11:15:58 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:01 PM)

21 - Repair MSI (Windows Installer)
   Start (5/23/2015 11:16:01 PM)
   Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done,  0.13 seconds.

   Running Repair Under System Account
   Done (5/23/2015 11:16:10 PM)

22 - Repair Windows Snipping Tool
   Start (5/23/2015 11:16:10 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:13 PM)

23.01 - Repair bat Association
   Start (5/23/2015 11:16:13 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:15 PM)

23.02 - Repair cmd Association
   Start (5/23/2015 11:16:15 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:17 PM)

23.03 - Repair com Association
   Start (5/23/2015 11:16:17 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:19 PM)

23.04 - Repair Directory Association
   Start (5/23/2015 11:16:19 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:21 PM)

23.05 - Repair Drive Association
   Start (5/23/2015 11:16:21 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:23 PM)

23.06 - Repair exe Association
   Start (5/23/2015 11:16:23 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:25 PM)

23.07 - Repair Folder Association
   Start (5/23/2015 11:16:25 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:27 PM)

23.08 - Repair inf Association
   Start (5/23/2015 11:16:27 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:30 PM)

23.09 - Repair lnk (Shortcuts) Association
   Start (5/23/2015 11:16:30 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:32 PM)

23.10 - Repair msc Association
   Start (5/23/2015 11:16:32 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:34 PM)

23.11 - Repair reg Association
   Start (5/23/2015 11:16:34 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:36 PM)

23.12 - Repair scr Association
   Start (5/23/2015 11:16:36 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:38 PM)

24 - Repair Windows Safe Mode
   Start (5/23/2015 11:16:38 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:40 PM)

25 - Repair Print Spooler
   Start (5/23/2015 11:16:40 PM)
   Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done,  0.12 seconds.

   Running Repair Under System Account
   Done (5/23/2015 11:16:44 PM)

26 - Restore Important Windows Services
   Start (5/23/2015 11:16:44 PM)
   Running Repair Under Current User Account

Decompressing & Updating Windows Permission File services.txt
Done,  0.13 seconds.

   Running Repair Under System Account
   Done (5/23/2015 11:16:50 PM)

27 - Set Windows Services To Default Startup
   Start (5/23/2015 11:16:50 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:16:57 PM)

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

   Skipping Repair.
   Repair is for Windows v6.2 (Windows 8 & Newer) or higher.
   Current version: 6.1

31 - Repair Windows 'New' Submenu
   Start (5/23/2015 11:16:58 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:17:00 PM)

32 - Restore UAC (User Account Control) Settings
   Start (5/23/2015 11:17:00 PM)
   Running Repair Under Current User Account
   Running Repair Under System Account
   Done (5/23/2015 11:17:02 PM)

33 - Repair Performance Counters
   Start (5/23/2015 11:17:02 PM)
   Running Repair Under Current User Account
   Done (5/23/2015 11:17:09 PM)

Cleaning up empty logs...

All Selected Repairs Done.
   Done at (5/23/2015 11:17:09 PM)
   Total Repair Time: 00:32:28


...YOU MUST RESTART YOUR SYSTEM...

 

Have I done something wrong with this, or do you know?? :oopsign:
 


Edited by zlloyd1, 23 May 2015 - 10:34 PM.


#11 Sintharius

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Posted 24 May 2015 - 03:38 AM

Hi there,

Please open an elevated Command Prompt, type in sfc /scannow and press Enter. Let me know the result when it finishes.

Regards,
Alex

#12 zlloyd1

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Posted 24 May 2015 - 08:07 PM

I have run the sfc /scannow from an elevated prompt, but am unable to find how to post the log it created, and it is far too large to cut and paste here?? :nono: :unsure: :nono:

Essentially, after completing the verification phase, it came back saying there were corrupt files found, but that some could not be fixed, and those were saved in the CBS log, which as I said, is MASSIVE, and I cannot find a way to attach the log to this reply post....

HELP!!

 

P.S. I do have something installed on here that is called incrementinstance that I do not recognize, <_<  :notme: :question:    but it has been installed since June 2014, and this troubleshooting issue is relatively new?? :blink:


Edited by zlloyd1, 24 May 2015 - 08:13 PM.


#13 Sintharius

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Posted 24 May 2015 - 11:15 PM

Hi there,

I will ask a BC Advisor with experience in this field to take a look for you.

Alex

#14 Go The Power

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Posted 25 May 2015 - 04:44 AM

Hello,

Convert CBS.log to CBS.txt
  • Click on the Win7Orb_zps4dae3b32.jpg button => Inside the search box copy and paste the following command:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • Press Enter
  • Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread
Please Note:: if the file is too big to upload to your next post please upload via Dropbox or One Drive

#15 zlloyd1

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Posted 30 May 2015 - 12:53 AM

I copied cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt" into the search bar, but all it did was open a command prompt??

No file was saved to my desktop, but I found the file CBS.txt in Windows/Logs, but when I clicked it to open it, it said Access Denied.... :bubbles:

Also, I cannot find any way to attach a file here, so the only way that I could include this file here would be to copy & paste it here, and that is not possible because I am denied access to this text file. :nono:

How can I attach that file here please?? :busy: :clapping: :busy: :clapping:






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