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Diagnosing hard freeze lockup - Unknown cause, need guidance.


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2 replies to this topic

#1 Phouglas

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Posted 20 May 2015 - 01:23 PM

I purchased a windows 7 machine that is running a dedicated pinball emulation cabinet. During play as well as in the menu system program, I have had hard freeze lock ups requiring a full power down as nothing works, no response from keyboard or mouse. So I have to hold the power button down so everything turns off.

I checked temps first since its inside a cabinet but there are plenty of fans and ventilation. Real temp reported fine temps, remained stable from 45-50 c and 50-60 away from critical.

I checked event viewer to see what was there in case something was written there before freeze and these two had frequent occurrences though not sure at the exact freeze moments



Log Name: Application
Source: Microsoft-Windows-WMI
Date: 5/19/2015 9:53:25 PM
Event ID: 10
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PinballX
Description:
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WMI" Guid="{1edeee53-0afe-4609-b846-d8c0b2075b1f}" EventSourceName="WinMgmt" />
<EventID Qualifiers="49152">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-05-20T04:53:25.000000000Z" />
<EventRecordID>3470</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>PinballX</Computer>
<Security />
</System>
<EventData>
<Data>//./root/CIMV2</Data>
<Data>SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage &gt; 99</Data>
<Data>0x80041003</Data>
</EventData>
</Event>



Log Name: Application
Source: Application Error
Date: 5/16/2015 11:08:54 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PinballX
Description:
Faulting application name: VPinball990a.exe, version: 9.9.0.0, time stamp: 0x5386f613
Faulting module name: VPinball990a.exe, version: 9.9.0.0, time stamp: 0x5386f613
Exception code: 0xc0000005
Fault offset: 0x000b0e0c
Faulting process id: 0x6d8
Faulting application start time: 0x01d090673db73b10
Faulting application path: C:\Games\Visual Pinball\VPinball990a.exe
Faulting module path: C:\Games\Visual Pinball\VPinball990a.exe
Report Id: 31c4ad50-fc5b-11e4-8449-00044b182207
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-05-17T06:08:54.000000000Z" />
<EventRecordID>3360</EventRecordID>
<Channel>Application</Channel>
<Computer>PinballX</Computer>
<Security />
</System>
<EventData>
<Data>VPinball990a.exe</Data>
<Data>9.9.0.0</Data>
<Data>5386f613</Data>
<Data>VPinball990a.exe</Data>
<Data>9.9.0.0</Data>
<Data>5386f613</Data>
<Data>c0000005</Data>
<Data>000b0e0c</Data>
<Data>6d8</Data>
<Data>01d090673db73b10</Data>
<Data>C:\Games\Visual Pinball\VPinball990a.exe</Data>
<Data>C:\Games\Visual Pinball\VPinball990a.exe</Data>
<Data>31c4ad50-fc5b-11e4-8449-00044b182207</Data>
</EventData>
</Event>



What else can I use to try and track down the cause of the lockup? I really really appreciate any help. I'm kind of a newb so I apologize if I did this incorrectly. Thank you so much!

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#2 dc3

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Posted 20 May 2015 - 01:57 PM

Please download and run the Microsoft Genuine Advantage Diagnostic Tool.

 

Clicking on the link above will initiate the download.

 

When the programs has opened click on Continue.

 

When the results appear click on Copy.  Copy and paste the results in your topic.

 

If the Copy option does not work create a screenshot of it and post it in your topic.

 

How to make a screenshot
 
1. Download and run A Thousand Words .
 
2. Follow the wizard to capture a screenshot
 
3. Use the built-in editor to resize, edit, or re-capture your screen shot. 
 
4. Your screen shot will be saved to your desktop when you finish the wizard.
 
You can post the screenshot in your next post as an attachment.  
 
Just below the area where you write text in a post there is the Post button, to the right of this is More Reply Options
 
Post2_zpsf05c0430.png
 
When you click on More Relpy Options  you will see Attach Files and Browse, click on Browse, this will open Pictures on your computer, click on the image you want to post, then click on Attach This File, then Add Reply.
 
BCreply1_zpsc36d42fc.png 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Phouglas

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Posted 20 May 2015 - 02:16 PM

Thanks very much! I will get these going and post results as soon as I can. Much appreciated!




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