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Windows HELP!!- Unknown Malware Issues


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10 replies to this topic

#1 stonemanjr

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Posted 20 May 2015 - 12:10 AM

Need some help here with my SAMSUNG laptop. Windows OS is having a very hard time with hangups, slow downs, sticking then rapid opens that ultimately after several series of this and minutes waiting, system will freeze and unable to open or close anything else. I lent this latop to a friend and not sure what they heck they did with it as they did not download any software that Im aware of. PLEASE HELP!! this is becoming a problem. We never had these issues prior. thank you



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#2 Drew1903

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Posted 20 May 2015 - 12:38 AM

What is the OS, 1st of all?  Do you have Recovery discs for it?  There are 2 choices... can spend some amount of time & trouble running tests & tools... try to pin down the cause & come up w/ a solution or solutions OR save your data & redo the thing.  Short, sweet & will be a sure fix. 

It is malware, I am quite sure of that.  The thing is, even finding & removing malware does not address damage done whilst it was there.  A laptop does not take long to do a Recovery.  In this case, it's probably the best route to take.

 

Let me know & I will be happy to guide you w/ either decision.  I recommend, just redo it & be done w/ it.

Cheers,
Drew
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#3 stonemanjr

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Posted 21 May 2015 - 09:08 PM

Thanks Drew. Given that I dont have any recovery disks, I'd prefer to go through the eval/tests. If this is not something your comfortable with, please pass me on to next tech. Im pretty familiar with slicking a hard drive and reinstallling but would prefer not to. Just let me know- thanks



#4 InadequateInfirmity

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Posted 21 May 2015 - 09:38 PM

Download and run wipe  and system ninja,

 

https://privacyroot.com/software/www/en/wipe.php

https://singularlabs.com/software/system-ninja/

 

Then.....

 

Go ahead and install ccleaner Now that you have the program installed go ahead and run the cleaner function.

https://www.piriform.com/ccleaner/download
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Now that you have cleaned out some temp files, lets go ahead and disable all of the items starting up with your machine except your antivirus. To do this you will need to click on tools then start up select each item then disable.

GjWwvEu.png

Now that you have disabled those un-needed start ups lets go into the settings, we will have Ccleaner run when your machine boots, so that you will never have to worry about cleaning temp files again.

To do this:

  • Hit options.
  • Settings.
  • Place a tick to run Ccleaner when the computer starts.


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Now go to the advanced tab, and select close program after cleaning, now run the cleaner again this will close Ccleaner.

SnqZ2JW.png

 

Reboot your machine and then follow the  instructions below.

 

Step 1: eScanAV.

 

Disable your antivirus prior to this scan.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Download the eScanAV Anti-Virus Toolkit (MWAV)
http://www.escanav.com/english/content/products/downloadlink/downloadcounter.asp?pcode=MWAV&src=english_dwn&type=alter

 

Source

http://www.escanav.com/english/content/products/downloadlink/downloadproduct.asp?pcode=MWAV
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.
ZCDJtZN.png
Once you have updated the program, make sure the settings are the same as the picture below.
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Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.
ApSVXsQ.png
Copy and paste entire log into your next reply.
Note: Reboot if needed to remove infections.

 

Step 2: Zemana

 

Run a full scan with Zemana antimalware.

http://www.zemana.us/product/zemana-antimalware/default.aspx

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

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Double click on the scan log, copy and paste here in your reply.

 

 

Step 3: Junkware Removal Tool.
 
Please download Junkware Removal Tool and save it on your desktop.

Source

http://thisisudax.org/

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Step 4: Adware Cleaner.
 
Please download AdwCleaner by Xplode onto your desktop.


  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


#5 Drew1903

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Posted 22 May 2015 - 01:08 AM

Thanks Drew. Given that I dont have any recovery disks, I'd prefer to go through the eval/tests. If this is not something your comfortable with, please pass me on to next tech. Im pretty familiar with slicking a hard drive and reinstallling but would prefer not to. Just let me know- thanks

As I had said & indicated I would have been very happy to guide in taking that route, as well.  I'd be glad to but, seems I didn't get to continuing our conversation quickly enough... sorry, I was occupied.

My recommendations are in no particular order:
1. Install & use CCleaner daily; UNcheck Taskbar Jumplists item.
2, Instal & run Free Malwarebytes; but take the Free Trial, @ least until it expires.
3. Do an Extended Disc Cleanup & schedule same as a daily auto task
4. Install SpywareBlaster selecting Manual Updating; Check for updates wkly.
5. > cmd, Run as admin. Type sfc /scannow & hit Enter
6. Rt Clk C:\ > Properties>Tools. Hit Check button

Directions for #3:

> cmd Run as Admin
Type  cleanmgr sageset:01  Hit Enter
A window appears w/ checkbox items.  Check almost all... highlighting each gives a blub indicating whether ok to included or not. Hit OK
Back to cmd window   Type   cleanmgr sagerun:01  Hit Enter
 

Now to config the task...

In Search type Schedule Tasks. > Create new 
Name - Sage
Description - Extended cleanup on all volumes
Check Run with highest privileges
Triggers
New
& set to Daily & time to 1:00:00
Actions
Type in Program   C:\Windows\System32\Cleanmgr.exe/sagerun:01

 Ok everything.  You're done. 

Personally, I do recommend Windows Defender & Windows Firewall.


I trust the above helps; it should.  Look forward to hearing more from you, if you like...

Cheers,
Drew
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#6 stonemanjr

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Posted 22 May 2015 - 08:02 AM

Thanks Drew. Can you pass me to another tech? Thanks! Already done the CCleaner, Adwcleaner, etc stuff



#7 Drew1903

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Posted 22 May 2015 - 01:53 PM

Thanks Drew. Can you pass me to another tech? Thanks! Already done the CCleaner, Adwcleaner, etc stuff

You can only wait & see if someone else gives you something you like better.  It should be rebuilt.

Cheers,
Drew
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#8 InadequateInfirmity

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Posted 22 May 2015 - 05:20 PM

See my post?



#9 stonemanjr

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Posted 22 May 2015 - 11:23 PM

yep thanks. maybe you should just PIN that as a one stop solution! I do understand that it may be the only and best answer at times

 

cheers there!



#10 stonemanjr

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Posted 22 May 2015 - 11:24 PM

:bubbles:



#11 bloopie

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Posted 23 May 2015 - 04:44 PM

Since the user has another topic open in the Malware Removal Logs forum here, I am closing this one to avoid confusion.

 

Thanks everyone for your contribution.

 

==========

 

Everyone else with a similar situation, please create a new topic.

 

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