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windows update from 8 to 8.1 will not allow access with correct password?


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#1 jflight

jflight

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Posted 19 May 2015 - 10:44 PM

Hello,  newbee here.   Looking for some help with a gateway laptop.  Had a shutdown prompt to update.  Hit that fun button to shut down and came back to a usless laptop.  The computer seems to fire up correctly.  It takes me to the password screen and waits for my input.  When I enter the correct password the system sends message that "you can't sign in to your PC right now.  Go to account.live.com to fix the problem, or try the last password you used on this PC. "

 

Help.  I do not have any restore disc for this unit.  Is there a way into safe mode to disable the password?  or can I restore to before the last update?  I need past this screen to try anything though.

 

Thanks for the help

 



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#2 usasma

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Posted 20 May 2015 - 07:15 AM

The error that you've received is saying that (most likely) you're not entering the right password.
Go to account.live.com and get them to reset your password.

 

This may help to reset the system (and will wipe everything off the system):

- at the login screen, click on the icon in the lower right

- hold down the "Shift" key and then click on "Restart"

- continue to hold the "Shift" key until the system boots into the recovery mode

- Once in recovery mode, click on "Troubleshoot", then of "Reset my PC" (these may not be the exact words)

 

Worst case, contact Gateway for a set of recovery disks.

Here's a page that I wrote back in 2012 that has instructions:  http://www.carrona.org/recdisc.html#gateway


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