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Computer won't boot


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6 replies to this topic

#1 Davidemcginn

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Posted 19 May 2015 - 10:21 AM

have a dell latitude 2100 netbook running windows 7. Was running slow and locking up tried to start in safe ode to see if I could fix it by running a scan, however when I tried to start in safe mode it would just start up normally. I then changed msconfig to start in safe mode but now computer will not boot all I get is a blank screen. Since it does not have a cd tray can't run a rescue disk any suggestions anyone.

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#2 aneritak

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Posted 19 May 2015 - 11:09 AM

Hello Davidemcginn

 

1. Disconnect everything 

2. unplug power 
3. push 2-3 times the start button to eliminate remaining current 
4. reconnect everything 
5. Push the start button

 

Let's see if it works.  :bananas:


Hello Davidemcginn

 

1. Disconnect everything 

2. unplug power 
3. push 2-3 times the start button to eliminate remaining current 
4. reconnect everything 
5. Push the start button

 

Let's see if it works.  :bananas:



#3 RolandJS

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Posted 19 May 2015 - 11:16 AM

...and put msconfig settings back to normal boot  :)


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#4 Davidemcginn

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Posted 19 May 2015 - 06:40 PM

Tried the power on then off but still won't boot up

#5 quietman7

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Posted 19 May 2015 - 06:46 PM

Using MSConfig to access (force) safe mode with the /Safe boot option when there is malware on your system could have disastrous results and render your computer unbootable. The Safeboot option modifies the Boot.ini file by adding the /safeboot:minimal argument to your operating systems startup line. Some types of malware can delete or alter the safeboot key in the registry resulting in the inability to reboot fully into safe mode or back to normal mode. When this occurs, you may be locked in a continuous reboot loop afterwards where you cannot get back to MSConfig and undo your selection until the /safeboot argument is removed from the boot.ini.

If your computer is unbootable, we have experts who can assist with such issues using more powerful tools than are permitted in this forum. Please start a new topic, give it a relevant title, and post it in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Provide a brief description of your problem, your operating system, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#6 Davidemcginn

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Posted 19 May 2015 - 06:55 PM

Started new thread as requested titled stuck in safe mode loop under virus, Trojans etc forum

#7 quietman7

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Posted 19 May 2015 - 06:59 PM

Your new topic is posted here.

Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers but your topic will be reviewed and answered as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

I advise checking your new topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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