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New RAM added, Machine will not post.


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#1 arelles

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Posted 19 May 2015 - 08:53 AM

This is a clients computer purchased from her company (off lease).  I am attempting to add some RAM to bring it up to 4Gb ((currently running (1) 2Gb module).

If I did my homework correctly, machine should be able to handle 8Gb, but I don't think my user will ever require that.

Tried adding a matching module, no post.

Tried moving new module to 1st slot, no post.

Tried matched pair of new modules, no post.

Suggestions? 

Report from Speccy follows:

 

Operating System
Windows XP Professional 32-bit SP3
Computer type: Desktop
Installation Date: 10/13/2010 9:34:45 AM

 

Motherboard
Manufacturer MICRO-STAR INTERNATIONAL CO., LTD
Model 3664h (CPU 1)
Chipset Vendor Intel
Chipset Model G45/G43
Chipset Revision A3
Southbridge Vendor Intel
Southbridge Model 82801JR (ICH10R)
Southbridge Revision 00
System Temperature 10 °C
BIOS
Brand American Megatrends Inc.
Version v1.09
Date 5/31/2010
Voltage
CPU CORE 1.080 V
MEMORY CONTROLLER 1.080 V
+3.3V 3.392 V
+5V 5.088 V
+12V 11.821 V
VIN5 1.200 V
VIN6 1.128 V
PCI Data
Slot PCI
Slot Type PCI
Slot Usage Available
Data lanes x16
Slot Designation PCI_E1
Characteristics 3.3V, SMBus
Slot Number 0
Slot PCI
Slot Type PCI
Slot Usage Available
Data lanes x1
Slot Designation PCI_E2
Characteristics 3.3V, SMBus
Slot Number 1
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI1
Characteristics 5V, 3.3V, PME
Slot Number 2
Slot PCI
Slot Type PCI
Slot Usage Available
Bus Width 32 bit
Slot Designation PCI2
Characteristics 5V, 3.3V, PME
Slot Number 3
 
RAM
Memory slots
Total memory slots 4
Used memory slots 1
Free memory slots 3
Memory
Type DDR3
Size 2048 MBytes
Channels # Single
DRAM Frequency 532.1 MHz
CAS# Latency (CL) 7 clocks
RAS# to CAS# Delay (tRCD) 7 clocks
RAS# Precharge (tRP) 7 clocks
Cycle Time (tRAS) 20 clocks
Command Rate (CR) 1T
Physical Memory
Memory Usage 44 %
Total Physical 1.87 GB
Available Physical 1.03 GB
Total Virtual 3.72 GB
Available Virtual 2.96 GB
SPD
Number Of SPD Modules 1
Slot #1
Type DDR3
Size 2048 MBytes
Manufacturer Samsung
Max Bandwidth PC3-10700 (667 MHz)
Part Number M378B5673FH0-CH9
Serial Number 650503D0
Week/year 24 / 10
Timing table
JEDEC #1
Frequency 457.1 MHz
CAS# Latency 6.0
RAS# To CAS# 6
RAS# Precharge 6
tRAS 17
tRC 23
Voltage 1.500 V
JEDEC #2
Frequency 533.3 MHz
CAS# Latency 7.0
RAS# To CAS# 7
RAS# Precharge 7
tRAS 20
tRC 27
Voltage 1.500 V
JEDEC #3
Frequency 609.5 MHz
CAS# Latency 8.0
RAS# To CAS# 8
RAS# Precharge 8
tRAS 22
tRC 30
Voltage 1.500 V
JEDEC #4
Frequency 666.7 MHz
CAS# Latency 9.0
RAS# To CAS# 9
RAS# Precharge 9
tRAS 25
tRC 33
Voltage 1.500 V
 
Please list any reports that may be more helpful, I'll get to you asap.
 
Thank you!


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#2 YeahBleeping

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Posted 19 May 2015 - 10:14 AM

So the biggest problem I've had switching memory that may have required different voltage is that the machine will not post if the new memory requires more voltage than the previous memory.  You can try putting the old memory back in changing the voltage to the new memory's requirement and when you hit save and exit ..immediatly shut down the computer and change out the memory.  If that does not work you can try to put the new memory in and clear CMOS it should then attempt to re-detect memory and timings.  The other possible issue is that the bios requires updating to detect newer modules.  It could be that the motherboard can support newer/ more memory but only with a bios update.  The problem with this aside from possible bios failure is that sometimes the computer will 'see' an existing hard drive differently and refuse to boot and you will need to reinstall the OS. Can you link the manual so we can double check the specs?



#3 arelles

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Posted 19 May 2015 - 11:37 AM

I seriously doubt that the manual was delivered to my client, she got the CPU and that was all.  

Everything I know about the machine came from the Speccy report that I ran.  

Is there another report that I could run and upload?  I hoped that the mobo and memory report would suffice, my error.

Thanks for getting back so quickly!



#4 YeahBleeping

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Posted 19 May 2015 - 11:44 AM

So does the system POST if you reinstall the old memory?  If yes than the new memory for whatever reason is not compatible.  We would need to know what the new memory is to try and find out why.  But obviously the motherboard doesn't like it.



#5 arelles

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Posted 19 May 2015 - 12:05 PM

Yes, it does post when the old memory is re-installed.

We assumed a bad stick at first, and bought the matched pair.

 

We got a duplicate of the existing memory per the report.

 

I assume I need to get the info off the existing memory to proceed?



#6 YeahBleeping

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Posted 19 May 2015 - 12:19 PM

Did you try clearing CMOS after you put in the new memory to see if the bios would detect it?



#7 arelles

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Posted 20 May 2015 - 08:44 AM

I have not tried that yet, I will schedule an appointment with the client and attempt, will let you know.



#8 HpPro35

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Posted 01 May 2016 - 09:08 AM

Hi! I have the same motherboard MSI LTD 3664h with the same issue.

1.) BIOS UPDATE is Required and also Clearing CMOS after you put in the new memory so that the bios would detect it.

2.) I assume that your client has a stock module given by Manufacturer (double sided memory for 2gb DDR3 PC1333 DIMM) and the only way to upgrade the ram to make it 4gb is that you need to buy the exact same ram module which is also (double sided) which is already phased out.

 

Double sided + Single Sided = wont run/no post

2gb Double Sided + 2gb Double Sided = 4gb/post and will boot your computer.


Edited by hamluis, 01 May 2016 - 10:10 AM.


#9 hamluis

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Posted 01 May 2016 - 10:35 AM

FWIW:  Since topic is a year-old, I'm sure OP resolved it.  For the record...you cannot tell whether a module is high-density or low-density (which likely was the issue in your situation) just by looking at the chips posted on one side or both sides.

 

RAM modules, whether they have chips on one or both sides, cannot be identified by just that characteristic.  But RAM modules can be identified as high-density or low-density, with low-density RAM long considered  more compatible with more systems of that era.  For more discussion, see http://forums.crucial.com/t5/Crucial-memory-for-PC-systems/High-Density-and-Low-Density/td-p/526 .

 

For an article discussing such and more...see THIS .

 

Louis


Edited by hamluis, 03 May 2016 - 09:26 AM.


#10 HpPro35

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Posted 01 May 2016 - 02:20 PM

Thank you so much.






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