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Suggestions for Help Desk ticketing software


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#1 dsmith225

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Posted 19 May 2015 - 08:41 AM

Hi everyone,

 

I am starting with a new company that does not currently have a help desk ticketing/management system in place. I have been asked to do some research on some systems and help nail down a solution.   I have used various systems in my previous positions.   I am looking for suggestions and thoughts on ticketing systems.    Of course free (like spiceworks) has my attention, because it's free if hosted internally otherwise rather cheap to host in their environment/cloud.  

 

Thanks!

 

Dan

 



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#2 DMBFAN

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Posted 19 May 2015 - 09:21 AM

Hi Dan,

 

We use Request Tracker by Best Practical. https://www.bestpractical.com/rt/

 

I'm new to it, but everyone here says they like it more than Spiceworks.

 

Scott






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