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My Lap top some times wont start up


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8 replies to this topic

#1 busygal

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Posted 19 May 2015 - 06:35 AM

I am running windows 7 over the last couple of months my lap top wont start up i have to shut it down and then restart in repair mode and then reboot it is acting slow and i dont know how to fix it.help me please



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#2 hamluis

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Posted 19 May 2015 - 08:51 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 dc3

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Posted 19 May 2015 - 09:20 AM

It would be a lot easier to read your topic if you used proper punctuation to end sentences and use upper case letters to start a new sentence.

 

Please post the make and model of this computer.

 

Please boot into Safe Mode to see if the problem persists there.

 

To boot into Safe Mode, start with the computer shut down.

 

Press the power button and immediately start tapping the F8 key.

 

Continue till you see the Advance Boot Options.  This will look like the image below.

 

abow7_zpsc072f26e.png

 

Use the up or down key to navigate the pointer to Safe Mode with Command Prompt.

 

Once the pointer is over this option press the Enter key.

 

If you can boot to the Safe Mode with Command Prompt, do the following.

 

Please run System File Checker
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
Click on the Start orb and then type cmd in the Search programs and files box.
 
In the pane above the search box Programs will appear with cmd below it, right click on cmd and choose Run as administrator.
 
If you are prompted for an administrator password or for a confirmation, enter the password, or click Allow.
 
This will open the Elevated Command Prompt, it will look similar to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
Type in sfc /scannow and then press Enter to start the scan.  Please notice the space between sfc and the /scannow.
 
If the scan finds no integrity  problems the scan will stop.  Type in exit, then press Enter to stop the scan.
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box. 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlar to the image above.
 
Copy and paste the following in the Elevated Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Double click on this icon to open the log, copy the log and paste it in your topic. 
the CBS log, copy and paste the log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 busygal

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Posted 20 May 2015 - 07:56 AM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Rita (administrator) on 20-05-2015 at 07:54:46
Running from "C:\Users\Rita\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP G62 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/20/2015 06:13:38 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/20/2015 06:13:38 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (05/19/2015 05:47:27 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/19/2015 05:47:27 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {04DE671F-3316-4DD6-B432-BC9D6F3AE8FE}
 
Error: (05/19/2015 05:39:36 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/19/2015 05:39:36 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (05/19/2015 05:19:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/19/2015 05:19:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (05/19/2015 07:15:09 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/19/2015 07:15:09 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
 
System errors:
=============
Error: (05/20/2015 06:07:33 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error: 
%%1056
 
Error: (05/20/2015 06:06:46 AM) (Source: DCOM) (User: )
Description: {36471C67-6A93-4434-92CC-4C614CD06666}
 
Error: (05/20/2015 06:06:33 AM) (Source: Service Control Manager) (User: )
Description: The CarboniteService service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (05/20/2015 06:06:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:29:53 PM on ‎5/‎19/‎2015 was unexpected.
 
Error: (05/19/2015 07:17:34 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Center Scheduler Service service terminated with the following error: 
%%-2147024877
 
Error: (05/19/2015 07:08:31 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:06:47 AM on ‎5/‎19/‎2015 was unexpected.
 
Error: (05/19/2015 05:32:59 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:06:28 PM on ‎5/‎18/‎2015 was unexpected.
 
Error: (05/18/2015 08:08:15 AM) (Source: DCOM) (User: )
Description: {ABC01078-F197-4B0B-ADBC-CFE684B39C82}
 
Error: (05/18/2015 06:46:58 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error: 
%%1056
 
Error: (05/18/2015 06:45:58 AM) (Source: Service Control Manager) (User: )
Description: The CarboniteService service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
 
Microsoft Office Sessions:
=========================
Error: (05/20/2015 06:13:38 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (05/20/2015 06:13:38 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (05/19/2015 05:47:27 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/19/2015 05:47:27 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {04DE671F-3316-4DD6-B432-BC9D6F3AE8FE}
 
Error: (05/19/2015 05:39:36 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (05/19/2015 05:39:36 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (05/19/2015 05:19:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (05/19/2015 05:19:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (05/19/2015 07:15:09 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (05/19/2015 07:15:09 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
 
=========================== Installed Programs ============================
 
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.293 - Adobe Systems Incorporated)
Adobe Flash Player 17 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{3B834B54-EC4B-48E2-BFC6-03FF5DA06F62}) (Version: 11.5.8.612 - Adobe Systems, Inc)
Amazon Games & Software Downloader (HKLM-x32\...\Amazon Games & Software Downloader_is1) (Version: 2.0.2.0 - Amazon)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Amazon Music Importer (HKLM-x32\...\{EE54B7D5-57E0-A190-5D10-0982B52DF050}) (Version: 3.0.0 - Amazon Services LLC) Hidden
Amazon Music Importer (HKLM-x32\...\com.amazon.music.uploader) (Version: 3.0.0 - Amazon Services LLC)
ANT Drivers Installer x64 (HKLM\...\{4AE2138C-8A0F-4C68-B7D2-722A5F6327F5}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft Camera Suite (HKLM-x32\...\{AE6F8DC5-8639-4E7F-A0FE-EEB0522FCAAC}) (Version:  - )
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blio (HKLM-x32\...\{504CC891-B140-4E1B-860B-5E4C1DFBA9E3}) (Version: 2.0.5350 - K-NFB Reading Technology, Inc.)
Carbonite (HKLM-x32\...\Carbonite Backup) (Version: 5.7.4 build 4817 (Apr-15-2015) - Carbonite)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3320 - CyberLink Corp.)
CyberLink MediaShow (HKLM-x32\...\InstallShield_{80E158EA-7181-40FE-A701-301CE6BE64AB}) (Version: 5.0.1920 - CyberLink Corp.)
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.1.4604 - CyberLink Corp.)
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.2.3321 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Elevated Installer (HKLM-x32\...\{B9493F36-49B9-4E6F-BA94-4E54C86D7CA8}) (Version: 3.2.27.0 - Garmin Ltd or its subsidiaries) Hidden
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Family Tree Heritage (HKLM-x32\...\Family Tree Heritage) (Version:  - )
Family Tree Heritage Collaboration Support (HKLM-x32\...\{50BD0B15-5197-4EAF-8BCD-81117D1324B1}) (Version: 1.10.0010 - Individual Software) Hidden
Family Tree Heritage Collaboration Support (HKLM-x32\...\InstallShield_{50BD0B15-5197-4EAF-8BCD-81117D1324B1}) (Version: 1.10.0010 - Individual Software)
Foxit PhantomPDF Standard (HKLM-x32\...\{3A4205E6-CBA9-41DD-ABA2-82CADF8E1CBA}) (Version: 7.0.3.916 - Foxit Software Inc.)
Foxit Reader (HKLM-x32\...\Foxit Reader_is1) (Version: 7.0.3.916 - Foxit Software Inc.)
Garmin Express (HKLM-x32\...\{631F7A18-2816-45DD-AD98-60F57D14E7AD}) (Version: 3.2.27.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express (HKLM-x32\...\{855d8086-4275-4bd3-a7a8-b44da3a56d7a}) (Version: 3.2.27.0 - Garmin Ltd or its subsidiaries)
Garmin Express Tray (HKLM-x32\...\{0B4A6B94-236B-4257-B560-28942335C938}) (Version: 3.2.27.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 43.0.2357.65 - Google Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Toolbar for Internet Explorer (HKLM-x32\...\{18455581-E099-4BA8-BC6B-F34B2F06600C}) (Version: 1.0.0 - Google Inc.) Hidden
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.6227.252 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (HKLM-x32\...\{6F340107-F9AA-47C6-B54C-C3A19F11553F}) (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP CloudDrive (HKLM-x32\...\ZumoDrive) (Version:  - Zecter Inc.)
HP Documentation (HKLM-x32\...\{2385DA7C-F545-4E66-A968-D464F0519425}) (Version: 1.4.0.0 - Hewlett-Packard)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0.2 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.4042 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{AF306BD8-F9D1-4627-89B9-246E59074A05}) (Version: 1.1.2 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{EB58480C-0721-483C-B354-9D35A147999F}) (Version: 2.3.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{53469506-A37E-4314-A9D9-38724EC23A75}) (Version: 8.4.4400.3525 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12844.3519 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{97174E88-52F9-445A-A28E-704A45332D19}) (Version: 4.0.108.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Support Solutions Framework (HKLM-x32\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{13DCC2C7-454D-42F0-A892-E0E9A5DE4E67}) (Version: 4.0.10.0 - Hewlett-Packard Company)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2086 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3220 - CyberLink Corp.) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3220 - CyberLink Corp.)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4719.1002 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4041.0512 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
MotoHelper 2.0.51 Driver 5.1.0 (HKLM-x32\...\MotoHelper) (Version: 2.0.51 - Motorola)
MotoHelper MergeModules (HKLM-x32\...\{94CAC2F1-C856-47F4-AF24-65A1E75AEDB9}) (Version: 1.2.0 - Motorola) Hidden
Motorola Mobile Drivers Installation 5.1.0 (HKLM\...\{581F6FB0-46E6-42DA-98CC-ABB001386520}) (Version: 5.1.0 - Motorola Inc.) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyHeritage Family Tree Builder (HKLM-x32\...\Family Tree Builder) (Version: 7.0.0.7137 - MyHeritage.com)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4719.1002 - Microsoft Corporation) Hidden
Passage Express (HKLM-x32\...\{55970882-AFF0-4857-9DFC-248EF0D2B730}) (Version: 2.03.00031 - The Jefferson Project)
PC Matic Plugin (HKLM-x32\...\{A5AEBB0B-A872-4C88-BCC1-C6DC51B3D362}) (Version: 1.0.0.1 - PC Pitstop LLC)
PC Pitstop Optimize3 3.0 (HKLM-x32\...\PC Pitstop Optimize3_is1) (Version: 3.0.0.42 - PC Pitstop)
PDF-XChange 3 (HKLM\...\PDF-XChange 3_is1) (Version:  - Tracker Software)
PhotoNow! (HKLM-x32\...\{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.)
PictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.33 - Hewlett-Packard Company)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
PowerDirector (HKLM-x32\...\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3320 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3320 - CyberLink Corp.)
Ralink RT2860 Wireless LAN Card (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version: 3.1.13.0 - Ralink)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.18.322.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6206 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30120 - Realtek Semiconductor Corp.)
Recovery Manager (HKLM-x32\...\{44B2A0AB-412E-4F8C-B058-D1E8AECCDFF5}) (Version: 5.5.3223 - CyberLink Corp.) Hidden
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.101 - RoxioNow)
RtVOsd (HKLM\...\{091A0130-A82F-4A6D-9C61-3BBBB3289030}) (Version: 1.0.6 - Realtek Semiconductor Corp.)
rUpdater (HKLM\...\{8B78A332-0E17-40A5-83D0-5595D2EA5729}) (Version: 1.4.0 - rUpdater Company)
Skype™ 7.3 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.3.101 - Skype Technologies S.A.)
Startup Delayer v3.0 (build 359) (HKLM-x32\...\Startup Delayer) (Version: 3.0 (build 359) - r2 Studios)
SUABnR (HKLM-x32\...\{2485354C-6B65-4978-BB91-CCE61442377B}) (Version: 1.1.0.13103_1 - Samsung Electronics Co., Ltd.) Hidden
SUABnR (HKLM-x32\...\InstallShield_{2485354C-6B65-4978-BB91-CCE61442377B}) (Version: 1.1.0.13103_1 - Samsung Electronics Co., Ltd.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
Uninstall Dual Mode Camera (HKLM-x32\...\Dual Mode Camera_is1) (Version:  - )
VIPRE Internet Security (HKLM-x32\...\{C1D1FC57-3EB9-4B21-BCA3-F1C927508200}) (Version: 8.0.2.30 - ThreatTrack Security Inc.)
VIPRE Internet Security (HKLM-x32\...\{CB98C034-7D9B-48AE-8825-D279006F4379}) (Version: 8.0.2.30 - ThreatTrack Security, Inc.) Hidden
WeatherBug® (HKLM-x32\...\WeatherBug®) (Version: 10.0.7.4 - Earth Networks, Inc.)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 58%
Total physical RAM: 3893.86 MB
Available physical RAM: 1601.73 MB
Total Pagefile: 7785.93 MB
Available Pagefile: 4742.99 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.33 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:446.4 GB) (Free:345.99 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:19.07 GB) (Free:2.34 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\RITA-HP
 
Administrator            Guest                    Rita                     
 
 
**** End of log ****


#5 dc3

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Posted 20 May 2015 - 12:06 PM

I see that you have both Adobe Reader and Foxit Reader installed.  There is no problem with having both of these installed, but you really only need one.  Foxit Reader has a much smaller footprint and isn't a resource hog when compared to Adobe.

 

For testing purposes, please uninstall Carbonite.

 

After you have uninstalled Carbonite run the MiniToolBox again, but this time only leave a check in the List last ten event viewer log, then post it in your topic.

 

Please run the two scans I previously requested.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 busygal

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Posted 21 May 2015 - 06:19 AM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Rita (administrator) on 21-05-2015 at 06:15:44
Running from "C:\Users\Rita\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: HP G62 Notebook PC Manufacturer: Hewlett-Packard
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/21/2015 05:57:24 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/21/2015 05:57:24 AM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {74FCCA21-97BB-46AB-A803-D365DCA3468F}
 
Error: (05/20/2015 06:13:38 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/20/2015 06:13:38 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (05/19/2015 05:47:27 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/19/2015 05:47:27 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {04DE671F-3316-4DD6-B432-BC9D6F3AE8FE}
 
Error: (05/19/2015 05:39:36 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/19/2015 05:39:36 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
Error: (05/19/2015 05:19:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/19/2015 05:19:18 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.
 
 
System errors:
=============
Error: (05/20/2015 07:10:19 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
 
Error: (05/20/2015 06:18:45 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:26:38 AM on ‎5/‎20/‎2015 was unexpected.
 
Error: (05/20/2015 08:26:18 AM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
 
Error: (05/20/2015 06:07:33 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the CarboniteService service, but this action failed with the following error: 
%%1056
 
Error: (05/20/2015 06:06:46 AM) (Source: DCOM) (User: )
Description: {36471C67-6A93-4434-92CC-4C614CD06666}
 
Error: (05/20/2015 06:06:33 AM) (Source: Service Control Manager) (User: )
Description: The CarboniteService service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.
 
Error: (05/20/2015 06:06:02 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:29:53 PM on ‎5/‎19/‎2015 was unexpected.
 
Error: (05/19/2015 07:17:34 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Center Scheduler Service service terminated with the following error: 
%%-2147024877
 
Error: (05/19/2015 07:08:31 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:06:47 AM on ‎5/‎19/‎2015 was unexpected.
 
Error: (05/19/2015 05:32:59 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:06:28 PM on ‎5/‎18/‎2015 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (05/21/2015 05:57:24 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/21/2015 05:57:24 AM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {74FCCA21-97BB-46AB-A803-D365DCA3468F}
 
Error: (05/20/2015 06:13:38 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (05/20/2015 06:13:38 AM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (05/19/2015 05:47:27 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/19/2015 05:47:27 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {04DE671F-3316-4DD6-B432-BC9D6F3AE8FE}
 
Error: (05/19/2015 05:39:36 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (05/19/2015 05:39:36 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
Error: (05/19/2015 05:19:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F20300004D070000
 
Error: (05/19/2015 05:19:18 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: Performance1637070000000000000000000009030000
 
 
**** End of log ****


#7 dc3

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Posted 21 May 2015 - 09:23 AM

Please do the following.

 

Click on the Start orb, then type cmd in the Search programs and files box.

 

cmd will appear above the search box, right click on it and select Run as administrator.

 

This will open the Elevated Command Prompt.

 

When the command prompt is open type in the command below, then press Enter.

 

lodctr /r             Please note the space between lodctr and the /r.

 

Restart your computer.  Let me know if this resolves the problem.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#8 busygal

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Posted 23 May 2015 - 06:10 AM

I think every thing is ok now time will tell i guess thank you for your help Rita



#9 dc3

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Posted 23 May 2015 - 10:54 AM

You are most welcome.  

 

Let us know if there are any other problems.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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