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Please Help, is re-install necessary? ESET found 3 types of Trojans.


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#1 Milla-Bach

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Posted 19 May 2015 - 04:13 AM

Recieved this computer few days ago. Just installed ESET Smart Security 8.0 Scan lasted almost two hours. Found problems with Java. Also Something about scanned folders- Operating memory; C:\Boot Sector; C:\  Found 3 infected files C:\Program Files\Logitech\Resource Center\installers\wildtangent\blastrb2.exe>>nsis - unsupported option    C:\MAV\mavinst.exe >> WISE >> agentins.ui>>ZIP>>agent_lang_helper_vbs - error   I don't have a copy of the results. Not sure how to do that and post it here for people to see and understand what I am having problems with. Also, when I tried tp scan again after infected files were found I get a message that said Error communicating with kernel then when I try to click on the ESET icon in the bottom right hand side it just disappears before I can click on it. Also, cannot change Windows firewall settings, said it is controleed by Group Policy??? Thats when I disabled it and decided to install ESET Smart Security that comes with its own personal firewall. What a mess. I'm not sure if it would be easier to reinstall or to try and fix whatever is causing weird problems. You guys have been great over the years and various computer problems I have had with quite a few different computers. I know this is an older model but it was a gift and my other desktop was destroyed and np longer functions. This is all I have for now to get online with until I can afford to buy a better system. Any advice would be very much apreciated. Thank you.



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#2 Queen-Evie

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Posted 19 May 2015 - 07:49 AM

You posted about this same issue in Malware Removal Log. That topic is here http://www.bleepingcomputer.com/forums/t/576663/trojan-infected-3-eset-found-thesenow-cannot-open-eset-to-re-scan/

Malware Removal Logs topics take precedence over any other current topic you started. This topic is closed.

Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.




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