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System File Checker can't fix files


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#1 Robo11

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Posted 18 May 2015 - 02:53 PM

Hello dear Bleeping Computer users.

 

I'm having a bit of a issue with my system. It starts with iTunes. Whenever I plug in my iPod, or try to go to Edit: Preferences, iTunes freezes up. I have to use the task manager to kill it.

 

I started troubleshooting it, which led me to run System File Checker (I'm quite an advances user and have run it before, finding and fixing some things). I got the message: "Windows Resource Protector found corrected files but could not fix some of them" (Something like that).

 

I've tried running SFC in Safe Mode with no luck, running a scan with Malwarebytes (It found a few PuP Registry keys), and I'm not sure where to go from here (I've never had this issue before). I have attached the cbs log file.

 

Thanks a bunch for your help.

Attached Files


Edited by hamluis, 19 May 2015 - 08:05 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Robo11

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Posted 18 May 2015 - 04:07 PM

Ok, sorry for double posting, but something strange happened. I thought while I was at it, I might as well run the System File Checker on all of the other computers in the house. Well, they all failed to replace the same corrupted files!

 

I'm not sure weather this is a bug with Windows or what, just thought I should mention this, its just a little bit creepy. 



#3 zcomputerwiz

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Posted 19 May 2015 - 02:58 PM

 

Ok, sorry for double posting, but something strange happened. I thought while I was at it, I might as well run the System File Checker on all of the other computers in the house. Well, they all failed to replace the same corrupted files!

 

I'm not sure weather this is a bug with Windows or what, just thought I should mention this, its just a little bit creepy. 

 

It's a problem with a Windows Update. Windows 7 update (KB3022345) causing corrupt files


Edited by zcomputerwiz, 19 May 2015 - 02:59 PM.

Have you tried turning it off and on again?


#4 Robo11

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Posted 19 May 2015 - 03:04 PM

Ok, I thought it must be that, thank you. So I should just wait for it to be fixed?



#5 Go The Power

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Posted 19 May 2015 - 11:16 PM

Hello,

Did you follow the above guide? it should fix these corruptions for you.

#6 Robo11

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Posted 20 May 2015 - 04:22 PM

Oh, sorry. Didn't realize the link was instructions.

 

Sorry if this is a silly question, but is that fix safe? Its against my instincts to let 3rd party software mess with my system files (Then again, I'm pretty paranoid about malware).

 

Or is it better to just wait for Microsoft to put out a fix.



#7 Go The Power

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Posted 21 May 2015 - 04:23 AM

It's my website, Its safe :)

#8 Robo11

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Posted 21 May 2015 - 02:44 PM

Haha! Ok, thanks. I will run the fix  :thumbup2:



#9 jerrymck

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Posted 21 May 2015 - 03:05 PM

I would just uninstall itunes and reinstall it, but by all means as well, take a look at that guys link. i starred this page for when i run into the issue again.


Craigslist PC Technicians be like "Oh you have a virus? Let me defrag your hard drive and delete unused desktop icons for you. And if you're lucky, I'll even empty your recycling bin! :smash:


#10 Go The Power

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Posted 22 May 2015 - 06:24 PM

Thee particular corruptions are caused from a certain MS update, if you uninstall/reinstall itunes it will still leave the corruptions present.

#11 Robo11

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Posted 22 May 2015 - 09:21 PM

You mean the iTunes corruptions are caused from the same update?



#12 Go The Power

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Posted 25 May 2015 - 04:34 AM

Sorry I mean the iTunes issue is different to the corruption issue.

Please run the following tool, and upload the rtf version of the report (You will most likely need to zip this file)
https://support.apple.com/en-us/HT202069

#13 Robo11

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Posted 26 May 2015 - 12:14 PM

Thank you for helping me. Here is my report:

 

https://www.dropbox.com/s/8thstq08bmteh7g/iTunes%20Diagnostics.rtf?dl=0



#14 Go The Power

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Posted 28 May 2015 - 07:05 AM

Can you please plug in your iPod, try and use itunes, when it freezes please upload the following via dropbox:

"C:\Windows\System32\winevt\Logs\Application.evtx"
"C:\Windows\System32\winevt\Logs\System.evtx"

#15 Robo11

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Posted 28 May 2015 - 03:20 PM

Sure, here you go.

 

https://www.dropbox.com/s/ko18jdkhl70129s/Logs.zip?dl=0






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