Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Random crashed, no BSOD, screen/sound freezes and reboot is required


  • Please log in to reply
35 replies to this topic

#1 nomoo

nomoo

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:22 AM

Posted 18 May 2015 - 12:14 PM

Hi guys, 
 
Hoping for some help to troubleshoot my newly build desktop. Specs accordingly:
  • Intel Core i7-5820K - no overclock
  • ASUS X99-A - with latest bios
  • 3x 8GB Crucial DDR4 Ballistix 2400MHz DDR4 XMP PC4-19200
  • EVGA SuperNOVA 750 G2 PSU
  • EVGA GeForce GTX 970 SSC ACX 2.0
  • Windows 8.1
The computer freezes seemingly at random, can be in-game, when surfing, working in Photoshop or Illustrator or when it just idle with nothing but the desktop open. Can't find any apparent patterns, doesn't seem to happen more frequently when stress testing or gaming, sometimes it can happen just a few minutes after windows starts and sometimes I can game for an hour or two before it happens.
 
There is no BSOD, the screen just freezes and if any sound is playing it also hangs and becomes a buzzing/wining sound. Then it stands like this until I reboot, after it have happen computer boots and windows starts as normal.
 
This happens a lot, sometimes 2-3 times a hour and is only visible as a "Critical, Kernel-Power" error in the event logger.
 
This is what I have done so far:
 
- 2x fresh windows install with new and latest drivers
- replaced the GPU with a ASUS GT 740
- ran Memtest64 over night, passed 2 runs and was on the 3rd with no errors when I woke up 
 
Still the problem persists.
 
Only clue I get is that often but not always when this happens 6F is shown on the motherboard Q-code display, which according to ASUS manual is in the interval for "System Agent DXE Initialization". Now clue what that mean or if it is related.
 
So this leaves the MOBO, CPU and PSU, I would assume CPU and PSU problems would show itself differently. Can it still be software/driver related?
 
And ideas, takes or suggestions?
 
How can I troubleshoot this further?
 
Running a Samsung SM951 256GB AHCI M.2 PCIe 3.0 x4 as bootdrive...can this have something to do with it?
 
 
Thanks in advance, all help much appreciated.


BC AdBot (Login to Remove)

 


#2 YeahBleeping

YeahBleeping

  • Members
  • 1,258 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:22 AM

Posted 18 May 2015 - 01:12 PM

This motherboard requires memory in pairs.  You cannot install 3 sticks.

 

Your memory should be installed in slots A1 and D2 this is probably your problem.

 

See page 23 of your manual for allowed memory configurations.


Edited by YeahBleeping, 18 May 2015 - 01:13 PM.


#3 nomoo

nomoo
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:22 AM

Posted 18 May 2015 - 01:29 PM

Ohh...yeah? Thought about that when installing them, but as it says recommended and nothing about required I thought it would be ok.

 

I've taken one out now, lets hope it is that simple!

 

And thanks for your reply!



#4 YeahBleeping

YeahBleeping

  • Members
  • 1,258 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:22 AM

Posted 18 May 2015 - 01:57 PM

Be sure to stop back if it fixes your problem and post that it worked.  And of course if It doesn't I am sure you will be back :bounce:



#5 nomoo

nomoo
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:22 AM

Posted 18 May 2015 - 05:20 PM

...back!

 

And nope, that was not it, just froze the same way with only 2 sticks in.

 

Someone at another forum suggested it could be the Samsung SM951 as boot-drive, thoughts on that?



#6 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:04:22 AM

Posted 18 May 2015 - 11:19 PM

Hello nomoo and welcome to Bleeping Computer.

Hopefully we can get a better handle on what is taking place to cause your system to freeze up solid like that.

Please do the following for us so we can see what we're working with and what might be causing the system to lock up like it does.

First:
  • Go to Piriform's website, and click the big download.png button.
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
Next, please do the following:

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
  • List Restore Points
Click Go A copy of Result.txt will be saved on your desktop, it should automatically open on your screen. Copy and paste the entire contents of that text into your next reply.

Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#7 nomoo

nomoo
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:22 AM

Posted 19 May 2015 - 04:28 AM

Hi and thanks for your reply.

 

Here is the Speccy snapshot, http://speccy.piriform.com/results/VJNigWNdmycBGyNH1SCUGLc ...I have not yet put back the 3rd ram stick so it should show 16GB in it now.

 

...but can't seam to download MiniToolBox as my Avast goes nuts when trying to and just blocks the file, shows it as a Win32:Malware-gen, but assume just a false positive!?

 

Should I just deactivate and download?



#8 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:04:22 AM

Posted 19 May 2015 - 08:05 AM

Minitoolbox is written by a BC staff member and hosted by BC, Avast is giving you a false positive.

Go ahead and disable it to run Minitoolbox then re-enable it again.

Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#9 YeahBleeping

YeahBleeping

  • Members
  • 1,258 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:22 AM

Posted 19 May 2015 - 10:33 AM

After reading around the web on some of the errors you are getting others have resolved the problem by discovering a faulty power supply.  I wonder if this is may be your problem too.  Obviously the only way to check is to swap out the power supply for another known good one.



#10 nomoo

nomoo
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:22 AM

Posted 20 May 2015 - 12:41 PM

Minitoolbox is written by a BC staff member and hosted by BC, Avast is giving you a false positive.

Go ahead and disable it to run Minitoolbox then re-enable it again.

Bruce.

 

Ok, here we go:

 

 

MiniToolBox by Farbar  Version: 11-05-2015 01

Ran by Andreas (administrator) on 20-05-2015 at 19:28:30
Running from "E:\Applications"
Microsoft Windows 8.1  (X64)
Model: All Series Manufacturer: ASUS
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/19/2015 10:53:37 AM) (Source: Application Error) (User: )
Description: Faulting application name: chrome.exe, version: 42.0.2311.152, time stamp: 0x55481340
Faulting module name: chrome.dll, version: 42.0.2311.152, time stamp: 0x55480f15
Exception code: 0x80000003
Fault offset: 0x00858068
Faulting process ID: 0x690
Faulting application start time: 0xchrome.exe0
Faulting application path: chrome.exe1
Faulting module path: chrome.exe2
Report ID: chrome.exe3
Faulting package full name: chrome.exe4
Faulting package-relative application ID: chrome.exe5
 
Error: (05/17/2015 07:51:33 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 7554. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2015 07:51:30 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.
 
Error: (05/17/2015 07:51:30 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 7554. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.
 
Error: (05/17/2015 07:42:53 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.3.9600.17667 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: e10
 
Start Time: 01d090c86f03a2e3
 
Termination Time: 60000
 
Application Path: C:\Windows\Explorer.EXE
 
Report Id: f307ee18-fcbb-11e4-8254-f07959dbde72
 
Faulting package full name: 
 
Faulting package-relative application ID:
 
Error: (05/17/2015 07:39:34 PM) (Source: ESENT) (User: )
Description: WinMail (3524) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (05/17/2015 07:39:34 PM) (Source: ESENT) (User: )
Description: WinMail (4092) WindowsMail0: The backup has been stopped because it was halted by the client or the connection with the client failed.
 
Error: (05/17/2015 07:38:38 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_gpsvc, version: 6.3.9600.17415, time stamp: 0x54504177
Faulting module name: gpsvc.dll, version: 6.3.9600.17415, time stamp: 0x5450401f
Exception code: 0xc0000005
Fault offset: 0x0000000000042b10
Faulting process ID: 0x840
Faulting application start time: 0xsvchost.exe_gpsvc0
Faulting application path: svchost.exe_gpsvc1
Faulting module path: svchost.exe_gpsvc2
Report ID: svchost.exe_gpsvc3
Faulting package full name: svchost.exe_gpsvc4
Faulting package-relative application ID: svchost.exe_gpsvc5
 
Error: (05/17/2015 07:13:03 PM) (Source: XAMPP) (User: )
Description: XAMPP Service Error: 1063StartServiceCtrlDispatcher failed.
 
Error: (05/17/2015 06:29:49 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: ClassicStartMenuDLL.dll, version: 4.1.0.0, time stamp: 0x5354010a
Exception code: 0xc0000417
Fault offset: 0x00000000000de838
Faulting process ID: 0xfc0
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report ID: Explorer.EXE3
Faulting package full name: Explorer.EXE4
Faulting package-relative application ID: Explorer.EXE5
 
 
System errors:
=============
Error: (05/20/2015 11:41:11 AM) (Source: DCOM) (User: Desktop)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (05/20/2015 11:40:41 AM) (Source: DCOM) (User: Desktop)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (05/19/2015 09:55:46 AM) (Source: DCOM) (User: Desktop)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
 
Error: (05/19/2015 09:55:46 AM) (Source: DCOM) (User: Desktop)
Description: {4545DEA0-2DFC-4906-A728-6D986BA399A9}
 
Error: (05/19/2015 09:55:39 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: {5DC4F9AD-3A2B-4DF4-AC39-3FF5A19FCF4C}
 
Error: (05/19/2015 08:12:12 AM) (Source: DCOM) (User: Desktop)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (05/19/2015 08:11:42 AM) (Source: DCOM) (User: Desktop)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (05/19/2015 08:07:47 AM) (Source: DCOM) (User: Desktop)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (05/19/2015 08:07:17 AM) (Source: DCOM) (User: Desktop)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (05/19/2015 07:48:50 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 01:57:08 on ‎2015-‎05-‎19 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (05/19/2015 10:53:37 AM) (Source: Application Error)(User: )
Description: chrome.exe42.0.2311.15255481340chrome.dll42.0.2311.15255480f15800000030085806869001d09209649db2eaC:\Program Files (x86)\Google\Chrome\Application\chrome.exeC:\Program Files (x86)\Google\Chrome\Application\42.0.2311.152\chrome.dll899aa4c5-fe04-11e4-8270-f07959dbde72
 
Error: (05/17/2015 07:51:33 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 755416821D0000801D0000811D000070010000
 
Error: (05/17/2015 07:51:30 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: WmiApRplWmiApRpl8F2030000E5050000
 
Error: (05/17/2015 07:51:30 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)
Description: 755416821D0000801D0000811D00002D010000
 
Error: (05/17/2015 07:42:53 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.3.9600.17667e1001d090c86f03a2e360000C:\Windows\Explorer.EXEf307ee18-fcbb-11e4-8254-f07959dbde72
 
Error: (05/17/2015 07:39:34 PM) (Source: ESENT)(User: )
Description: WinMail3524WindowsMail0:
 
Error: (05/17/2015 07:39:34 PM) (Source: ESENT)(User: )
Description: WinMail4092WindowsMail0:
 
Error: (05/17/2015 07:38:38 PM) (Source: Application Error)(User: )
Description: svchost.exe_gpsvc6.3.9600.1741554504177gpsvc.dll6.3.9600.174155450401fc00000050000000000042b1084001d090c84d86e61fC:\Windows\system32\svchost.exec:\windows\system32\gpsvc.dll8ca9c2bc-fcbb-11e4-8253-f07959dbde72
 
Error: (05/17/2015 07:13:03 PM) (Source: XAMPP)(User: )
Description: XAMPP Service Error: 1063StartServiceCtrlDispatcher failed.
 
Error: (05/17/2015 06:29:49 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.3.9600.1766754c6f7c2ClassicStartMenuDLL.dll4.1.0.05354010ac000041700000000000de838fc001d090bcb3f80d18C:\Windows\Explorer.EXEC:\Program Files\Classic Shell\ClassicStartMenuDLL.dllef8a6d52-fcb1-11e4-8252-f07959dbde72
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40298 - BitTorrent Inc.)
Adobe Acrobat X Pro - English, Français, Deutsch (HKLM-x32\...\{AC76BA86-1033-F400-7760-000000000005}) (Version: 10.1.1 - Adobe Systems)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.1.0.4880 - Adobe Systems Incorporated)
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Help Manager (HKLM-x32\...\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1) (Version: 4.0.244 - Adobe Systems Incorporated)
Avast Internet Security (HKLM-x32\...\Avast) (Version: 10.2.2218 - AVAST Software)
AxCrypt 1.7.3156.0 (HKLM\...\{8B49CDB9-824C-44D6-A5D3-D0235D3030B8}) (Version: 1.7.3156.0 - Axantum Software AB)
Brackets (HKLM-x32\...\{A4330D4D-ACAB-4790-A6BF-D1C9599FD93B}) (Version: 1.3 - brackets.io)
CCleaner (HKLM\...\CCleaner) (Version: 5.04 - Piriform)
Classic Shell (HKLM\...\{840C85B7-D3D6-4143-9AF9-DAE80FD54CFC}) (Version: 4.1.0 - IvoSoft)
Dying Light (HKLM-x32\...\Steam App 239140) (Version:  - Techland)
EVGA OC Scanner X 3.6.1.2 (64-bit) (HKLM\...\{CC520CF6-B02E-49AA-8192-C1DDC159E0AA}}_is1) (Version:  - EVGA)
FileZilla Client 3.10.3 (HKLM-x32\...\FileZilla Client) (Version: 3.10.3 - Tim Kosse)
Fraps (HKLM-x32\...\Fraps) (Version:  - )
GOG Galaxy (HKLM-x32\...\{7258BA11-600C-430E-A759-27E2C691A335}_is1) (Version:  - GOG.com)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
HDR Efex Pro 2 (HKLM-x32\...\HDR Efex Pro 2) (Version: 2.0.0.0 - Nik Software, Inc.)
HWiNFO64 Version 4.62 (HKLM\...\HWiNFO64_is1) (Version: 4.62 - Martin Malík - REALiX)
Intel® Chipset Device Software (HKLM-x32\...\{d370215a-d003-43ae-a3b6-1028af64d5a1}) (Version: 10.0.20 - Intel® Corporation) Hidden
Intel® Network Connections 19.1.51.0 (HKLM\...\PROSetDX) (Version: 19.1.51.0 - Intel)
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Microsoft Office Professional Plus 2013 (HKLM\...\Office15.PROPLUS) (Version: 15.0.4420.1017 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Mozilla Firefox 38.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0.1 (x86 en-US)) (Version: 38.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 38.0.1 - Mozilla)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.7.7 - Notepad++ Team)
NVIDIA GeForce Experience 2.4.3.22 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.4.3.22 - NVIDIA Corporation)
NVIDIA Graphics Driver 352.86 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 352.86 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.34.3 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.34.3 - NVIDIA Corporation)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM\...\{90150000-001F-040C-1000-0000000FF1CE}) (Version: 15.0.4420.1017 - Microsoft Corporation) Hidden
PDF Settings CS6 (HKLM-x32\...\{BFEAAE77-BD7F-4534-B286-9C5CB4697EB1}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 4.1.1000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 2.4.3.22 - NVIDIA Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 1.0.5.178.g885b099b - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
The Witcher 3 - Wild Hunt (HKLM-x32\...\1207664643_is1) (Version: 1.0.0.0 - GOG.com)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 25%
Total physical RAM: 16285.71 MB
Available physical RAM: 12135.95 MB
Total Pagefile: 19229.71 MB
Available Pagefile: 9567.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.88 MB
 
========================= Partitions: =====================================
 
1 Drive c: (System) (Fixed) (Total:237.96 GB) (Free:86.23 GB) NTFS
2 Drive d: (Docs) (Fixed) (Total:213.47 GB) (Free:70.57 GB) NTFS
3 Drive e: (Storage) (Fixed) (Total:2794.39 GB) (Free:2624.85 GB) NTFS
4 Drive f: () (Removable) (Total:0.05 GB) (Free:0.04 GB) FAT
 
========================= Users: ========================================
 
User accounts for \\DESKTOP
 
Administrator            Andreas                  Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
18-05-2015 19:15:07 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
 
**** End of log ****
 

 

 

Last freeze is the last even in the error log above, was about 36 hours ago, so it have been a significant decrease in the freezes. Only thing I've done is removed a stick of ram, and since then I've only had 5 freezes in about 43h, compare to 16 the 24 hours before that.

 

Below is a overview of all the freezes since I re-installed windows last time, the reds is with 3 ram stick in, the greens are with only 2:

 

 

 

Critical 2015-05-19 07:48:46 Kernel-Power 41 (63)

Critical 2015-05-19 01:57:05 Kernel-Power 41 (63)
Critical 2015-05-19 01:09:11 Kernel-Power 41 (63)
Critical 2015-05-19 01:06:39 Kernel-Power 41 (63)
Critical 2015-05-19 00:16:53 Kernel-Power 41 (63)
Critical 2015-05-18 20:06:20 Kernel-Power 41 (63)
Critical 2015-05-18 16:55:17 Kernel-Power 41 (63)
Critical 2015-05-18 16:43:41 Kernel-Power 41 (63)
Critical 2015-05-18 16:03:07 Kernel-Power 41 (63)
Critical 2015-05-18 15:36:51 Kernel-Power 41 (63)
Critical 2015-05-18 15:02:24 Kernel-Power 41 (63)
Critical 2015-05-18 14:21:32 Kernel-Power 41 (63)
Critical 2015-05-18 12:01:57 Kernel-Power 41 (63)
Critical 2015-05-18 11:35:25 Kernel-Power 41 (63)
Critical 2015-05-18 00:25:44 Kernel-Power 41 (63)
Critical 2015-05-17 23:59:05 Kernel-Power 41 (63)
Critical 2015-05-17 21:09:08 Kernel-Power 41 (63)
Critical 2015-05-17 21:09:02 Kernel-Power 41 (63)
Critical 2015-05-17 20:46:42 Kernel-Power 41 (63)
Critical 2015-05-17 19:45:17 Kernel-Power 41 (63)
Critical 2015-05-17 19:37:27 Kernel-Power 41 (63)

 

Can this be memory related after all?


Edited by nomoo, 20 May 2015 - 12:58 PM.


#11 nomoo

nomoo
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:22 AM

Posted 20 May 2015 - 12:43 PM

After reading around the web on some of the errors you are getting others have resolved the problem by discovering a faulty power supply.  I wonder if this is may be your problem too.  Obviously the only way to check is to swap out the power supply for another known good one.

 

Yes, been thinking the same.

 

Is there any way to troubleshoot the PSU besides trying another one or using a PSU tester? Or get some other readings in bios etc that can indicate that this is PSU related?



#12 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:04:22 AM

Posted 20 May 2015 - 04:46 PM

The PSU is a very complex and dangerous piece of hardware even though many do not realize this.

 

The voltage at the output is not what makes it dangerous though, it is the fact that it has an input voltage anywhere from 118 to 220 AC volts depending on what country you are in. The components inside the PSU that filter out the AC sinewave ripple (AC hum) hold a lethal amount of voltage long after the PSU has been disconnected from the mains supply.

 

You can safely monitor the voltages using a VOM meter connected to the various output connectors that supply voltage to your computer's hardware.

 

This page explains what the connectors are for and what they look like. http://www.playtool.com/pages/psuconnectors/connectors.html

 

There is a way to test the output of the PSU while it is powered up and under load using a VOM meter set to the DC range.

 

Check this link for more info. http://pcsupport.about.com/od/toolsofthetrade/ht/power-supply-test-multimeter.htm

 

We had a tutorial here at BC on how to do that, but it is a bit out of date and needs to be re-written.

 

Bruce.


Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:

#13 nomoo

nomoo
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:22 AM

Posted 21 May 2015 - 03:19 PM

Hi again guys, 

 

Don't think this is PSU related, I've started running Memtest on one stick at the time. Ran the 1st overnight and waking up it had done 4 test after 8h but failed all the hammer tests with 2243 errors across a wide address range. Test result summery below:

 

 

Result summary

Test Start Time 2015-05-21 02:06:23
Elapsed Time - 8:02:00
Memory Range Tested - 0x0 - 240000000 (9216MB)
CPU Selection Mode - Single: CPU # 0
# Tests Passed 44/47 (93%)
Lowest Error Address 0x118B2C (1MB)
Highest Error Address - 0x23E41DCA0 (9188MB)
Bits in Error Mask - 00000000FFFFFFFF
Bits in Error - 32
Max Contiguous Errors - 1
 
 
Test # - Tests Passed - Errors
Test 0 [Address test, walking ones, 1 CPU] - 4/4 (100%) - 0
Test 1 [Address test, own address, 1 CPU] - 4/4 (100%) - 0
Test 2 [Address test, own address] - 4/4 (100%) - 0
Test 3 [Moving inversions, ones & zeroes] - 4/4 (100%) - 0
Test 4 [Moving inversions, 8-bit pattern] - 4/4 (100%) - 0
Test 5 [Moving inversions, random pattern] - 4/4 (100%) - 0
Test 6 [Block move, 64-byte blocks] - 4/4 (100%) - 0
Test 7 [Moving inversions, 32-bit pattern] - 4/4 (100%) - 0
Test 8 [Random number sequence] - 4/4 (100%) - 0
Test 9 [Modulo 20, ones & zeros] - 4/4 (100%) - 0
Test 10 [Bit fade test, 2 patterns, 1 CPU] - 4/4 (100%) - 0
Test 13 [Hammer test] - 0/3 (0%) - 2243
 
 
Last 10 Errors
[Data Error] Test: 13, CPU: 0, Address: 23E41DCA0, Expected: 00000000, Actual: 00000080
[Data Error] Test: 13, CPU: 0, Address: 23DC09A04, Expected: 00000000, Actual: 00040000
[Data Error] Test: 13, CPU: 0, Address: 23D80CD38, Expected: 00000000, Actual: 00020000
[Data Error] Test: 13, CPU: 0, Address: 23D41C0B0, Expected: 00000000, Actual: 00000008
[Data Error] Test: 13, CPU: 0, Address: 23A00C688, Expected: 00000000, Actual: 00020000
[Data Error] Test: 13, CPU: 0, Address: 23981CD08, Expected: 00000000, Actual: 00400000
[Data Error] Test: 13, CPU: 0, Address: 2398093A8, Expected: 00000000, Actual: 00002000
[Data Error] Test: 13, CPU: 0, Address: 23880D7BC, Expected: 00000000, Actual: 00004000
[Data Error] Test: 13, CPU: 0, Address: 235009508, Expected: 00000000, Actual: 00002000
[Data Error] Test: 13, CPU: 0, Address: 23241D1B0, Expected: 00000000, Actual: 40000000

 

Going to test the other 2 next and then retest in different slots.

 

Any thoughts on this result?

 

Thanks in advance.

 

 



#14 nomoo

nomoo
  • Topic Starter

  • Members
  • 15 posts
  • OFFLINE
  •  
  • Local time:10:22 AM

Posted 22 May 2015 - 03:05 AM

Hi again guys, 

Ran the second stick over night, but computer froze after it had been running for 7:43, and looks like it had similar results, 1960 errors and all the latest listed for test 13, the hammer test. And this is the original "third" stick I had in from start and had taken out when the freezes decreased significant as described earlier.
 

KpBX4cf.jpg

 

Will run the 3rd stick next, but if that also produces similar errors, and all for the hammer test, should I start assuming a motherboard problem? I mean, how likely is it that I would get 3 sticks that all show the same kind or errors and failing the same test?



#15 MrBruce1959

MrBruce1959

    My cat Oreo


  • BC Advisor
  • 6,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Norwich, Connecticut. in the USA
  • Local time:04:22 AM

Posted 22 May 2015 - 10:49 AM

Hi, please read this information regarding memtest:

http://www.memtest86.com/troubleshooting.htm

Read down until you get to this part: Why am I only getting errors during Test 13 Hammer Test?

Could a failing PSU cause these errors? Sure, it is possible if the PSU's output voltage could be varying enough to cause system issues such as this.

Let me know how the 3rd RAM module checks out.


Bruce.
Welcome to Bleeping Computer! :welcome:
New Members: Please click here for the Bleeping Computer Forum Board Rules
 
My Career Involves 37 Years as an Electronics Repair Technician, to Which I am Currently Retired From.

I Am Currently Using Windows 10 Home Edition.

As a Volunteer Staff Member of Bleeping Computer, the Help That I Proudly Provide Here To Our BC Forum Board Membership is Free of Charge. :wink:




4 user(s) are reading this topic

0 members, 4 guests, 0 anonymous users