Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

A strange box has appeared on my desktop


  • Please log in to reply
9 replies to this topic

#1 purves

purves

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 AM

Posted 18 May 2015 - 11:37 AM

Turned on my laptop this morning and this was on the desktop (can't seem to post images on here: it's a plain, anonymous-looking white box with "Unable to connect to the Internet at this time" at the top. A line or two underneath it says 'Please try again once you have a connection', and underneath that a hyperlinked 'Close'.)

 

I wasn't connected to the internet, it's not a pop-up or anything and I can't drag it around. The only interaction that seems possible with it is to click 'Close', which I didn't do.

I had a look in Task Manager to see if it was an application I could close - nope. Ran Malware Bytes and it didn't pick anything up.

 

I live in a godforesaken part of the world with very ropey internet, so it's not unusual to not be able to connect (I tether the phone to do such modern things). But I don't know where this has come from.

 

Doing a full scan now. I did an MSConfig earlier too... startup tasks include PLD_FrameworkRun. Unknown manufacturer and a command that ends NowIntoDT.vbs... could this be the culprit?

 

Like I said, I'm in a crappy place for technology so hope to get this sorted without anything drastic happening. Hope someone can help, thanks in advance.



BC AdBot (Login to Remove)

 


#2 RolandJS

RolandJS

  • Members
  • 4,533 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Austin TX metro area
  • Local time:04:01 PM

Posted 18 May 2015 - 11:39 AM

My first guess is that an antivirus or other security program is trying to automatically update itself, and for whatever reason, is not finding an internet connection available at that time.


"Take care of thy backups and thy restores shall take care of thee."  -- Ben Franklin revisited.

http://collegecafe.fr.yuku.com/forums/45/Computer-Technologies/

Backup, backup, backup! -- Lady Fitzgerald (w7forums)

Clone or Image often! Backup... -- RockE (WSL)


#3 purves

purves
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 AM

Posted 18 May 2015 - 11:44 AM

My first guess is that an antivirus or other security program is trying to automatically update itself, and for whatever reason, is not finding an internet connection available at that time.

I'd hope so - first time I've ever seen it though, and it's completely anonymous: plain white box, no branding etc and an overly simplistic font style, each line in a different colour.

 

I am connected to the internet now btw, and whatever it is isn't finding that connection.



#4 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Members
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:04:01 PM

Posted 18 May 2015 - 12:00 PM


To post an image you will need to take a screenshot OR use the snipping tool (if your OS includes that)

You will then need to upload the image to an image hosting site such as http://imgur.com/

After the image is uploaded copy the link for BBCode (message boards & forums) and then paste the link in a reply.

Link will look like this for whatever site you use.

[img=http://image name here]


#5 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:01 PM

Posted 18 May 2015 - 12:39 PM

Another member had a similar white box recently. Would be a good idea to scan with the programs used to remove that member's problem.

Strange white box in chrome


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 purves

purves
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 AM

Posted 18 May 2015 - 07:28 PM

Cheers- here's the offending box. I did see the other post about a white box, but nothing to indicate it had the text like this one (and mine is offline).
 
Ran a scan overnight, picked up nothing. BUT, having looked at the start-up tasks in MSConfig I unchecked the PLD_FrameworkRun and this morning the box hasn't appeared after a restart.
 
If that is the offender, can anyone tell me if it's dodgy? Should I / how do I continue to root it out?

 

yyPdDNl.jpg

 



#7 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:01 PM

Posted 18 May 2015 - 08:20 PM

I don't have a clue what PLD_FrameworkRun is.

 

What program did you scan with?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#8 purves

purves
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 AM

Posted 19 May 2015 - 07:59 AM

I don't have a clue what PLD_FrameworkRun is.

 

What program did you scan with?

Scanned it with Avira.

 

The command in the MSConfig ends NowIntoDT.vbs - this, I believe, indicates it's suspect, right?



#9 buddy215

buddy215

  • Moderator
  • 13,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:04:01 PM

Posted 19 May 2015 - 09:45 AM

I did a search for that. Only one security program, McAfee, found that file suspicious. There was no date given for that. So, if you can locate that file on your computer you

have it scanned at VirusTotal - Free Online Virus and Malware Scan.

 

I suggest you use the programs below to scan for and remove adware and malware. As you could see in the other 'white box topic' each of those scans found and removed something.

No one scan or program is capable of finding all undesireable software.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

 

Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  •  
  •  
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#10 purves

purves
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:31 AM

Posted 19 May 2015 - 10:40 AM

 

I did a search for that. Only one security program, McAfee, found that file suspicious. There was no date given for that. So, if you can locate that file on your computer you

have it scanned at VirusTotal - Free Online Virus and Malware Scan.

 

I suggest you use the programs below to scan for and remove adware and malware. As you could see in the other 'white box topic' each of those scans found and removed something.

No one scan or program is capable of finding all undesireable software.


 

Thanks for the support -  I'll give all that a try.


Edited by purves, 19 May 2015 - 10:40 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users