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computer running extremely slow


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9 replies to this topic

#1 scubaman2009

scubaman2009

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Posted 18 May 2015 - 08:29 AM

hi.. i recently was dealing with the malware response team in the other forum about an issue that was occuring on my system. after running there fixes and test it was determined by them that my computer is free of malware or virus's. but to no prevail my system is still running extremely slow. im not using the computer more than normal or having way to many programs open or anything.. i do use some high usage programs such as autocad and a 3d design software but like i said previously up until a few weeks ago my computer was able to use them with no problem. no changes have been made to those programs in months.. im not sure exactly y the disk usage bumps to 100%. it seems that the system process ntoskrnl.exe is the  one thats hogging the resorces. ive defraged my system checked the hard drive for errors, checked the memory for errors. the hard drive is less than 1 yr old. and ive increased the page file size to try to help it. not quite sure whats goin on if any one could help it be greatly appreciated



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#2 dc3

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Posted 18 May 2015 - 12:10 PM

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark only the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 scubaman2009

scubaman2009
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Posted 18 May 2015 - 12:40 PM

hi, thank you in advance for any help you may be able to give on this. ur a life saver.

 

the peccy snapshot link is:    http://speccy.piriform.com/results/fkrEiMwz62TwKmHfUH2DgKB

 

and the log from the minitoolbox scan is as follows:

 

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by bubba7420 (administrator) on 18-05-2015 at 13:38:43
Running from "C:\Users\bubba7420\Desktop"
Microsoft Windows 8.1  (X64)
Model: VPCF125FX Manufacturer: Sony Corporation
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/18/2015 01:03:54 PM) (Source: NSSDK.CprMfpif.1) (User: )
Description: Operation timed out when pinging IP 192.168.1.74.  (0x82150737)
 
Error: (05/18/2015 01:03:51 PM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: IP 192.168.1.74 cannot be reached on the network.  (0x8215110b)
 
Error: (05/18/2015 09:05:34 AM) (Source: Application Error) (User: )
Description: Faulting application name: aclt.exe, version: 22.0.0.86, time stamp: 0x3e4cc665
Faulting module name: MFC70.DLL, version: 7.0.9466.0, time stamp: 0x3c36f60b
Exception code: 0xc0000005
Fault offset: 0x0000a0db
Faulting process id: 0x2054
Faulting application start time: 0xaclt.exe0
Faulting application path: aclt.exe1
Faulting module path: aclt.exe2
Report Id: aclt.exe3
Faulting package full name: aclt.exe4
Faulting package-relative application ID: aclt.exe5
 
Error: (05/17/2015 03:21:36 PM) (Source: MsiInstaller) (User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.
 
Error: (05/17/2015 03:21:28 PM) (Source: MsiInstaller) (User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.
 
Error: (05/17/2015 03:21:05 PM) (Source: NSSDK.CprMfpif.1) (User: )
Description: Operation timed out when pinging IP 192.168.1.74.  (0x82150737)
 
Error: (05/17/2015 03:21:03 PM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: IP 192.168.1.74 cannot be reached on the network.  (0x8215110b)
 
Error: (05/17/2015 00:44:05 PM) (Source: MsiInstaller) (User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.
 
Error: (05/17/2015 00:43:58 PM) (Source: MsiInstaller) (User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.
 
Error: (05/17/2015 00:43:37 PM) (Source: NSSDK.CprMfpif.1) (User: )
Description: Operation timed out when pinging IP 192.168.1.74.  (0x82150737)
 
 
System errors:
=============
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
Error: (05/18/2015 00:57:33 PM) (Source: DCOM) (User: SCUBAMAN2009)
Description: application-specificLocalLaunch{7022A3B3-D004-4F52-AF11-E9E987FEE25F}{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}SCUBAMAN2009bubba7420S-1-5-21-2035716259-1072719170-3345313272-1001LocalHost (Using LRPC)UnavailableUnavailable
 
 
Microsoft Office Sessions:
=========================
Error: (05/18/2015 01:03:54 PM) (Source: NSSDK.CprMfpif.1)(User: )
Description: Operation timed out when pinging IP 192.168.1.74.  (0x82150737)
 
Error: (05/18/2015 01:03:51 PM) (Source: NSSDK.MfpifValidator.1)(User: )
Description: IP 192.168.1.74 cannot be reached on the network.  (0x8215110b)
 
Error: (05/18/2015 09:05:34 AM) (Source: Application Error)(User: )
Description: aclt.exe22.0.0.863e4cc665MFC70.DLL7.0.9466.03c36f60bc00000050000a0db205401d09160dba3a777C:\Program Files (x86)\AutoCAD LT 2004\aclt.exeC:\Program Files (x86)\AutoCAD LT 2004\MFC70.DLL9165cc64-fd5e-11e4-82a8-54424961b99e
 
Error: (05/17/2015 03:21:36 PM) (Source: MsiInstaller)(User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (05/17/2015 03:21:28 PM) (Source: MsiInstaller)(User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (05/17/2015 03:21:05 PM) (Source: NSSDK.CprMfpif.1)(User: )
Description: Operation timed out when pinging IP 192.168.1.74.  (0x82150737)
 
Error: (05/17/2015 03:21:03 PM) (Source: NSSDK.MfpifValidator.1)(User: )
Description: IP 192.168.1.74 cannot be reached on the network.  (0x8215110b)
 
Error: (05/17/2015 00:44:05 PM) (Source: MsiInstaller)(User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (05/17/2015 00:43:58 PM) (Source: MsiInstaller)(User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (05/17/2015 00:43:37 PM) (Source: NSSDK.CprMfpif.1)(User: )
Description: Operation timed out when pinging IP 192.168.1.74.  (0x82150737)
 
 
=========================== Installed Programs ============================
 
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.38656 - BitTorrent Inc.)
Adobe Acrobat XI Pro (HKLM-x32\...\{AC76BA86-1033-FFFF-7760-000000000006}) (Version: 11.0.00 - Adobe Systems)
Adobe Creative Suite 6 Master Collection (HKLM-x32\...\{E8AD3069-9EB7-4BA8-8BFE-83F4E69355C0}) (Version: 6 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
Aide PDF to DWG Converter 10.0 (HKLM-x32\...\Aide PDF to DWG Converter_is1) (Version:  - Aide CAD Systems Incorporated.)
Alps Pointing-device for VAIO (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version:  - ALPS ELECTRIC CO., LTD.)
Apple Application Support (32-bit) (HKLM-x32\...\{2FE00055-C4F3-4F7A-AEDD-E198D54CF12F}) (Version: 3.1.1 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{28791292-D18D-42FA-AE66-3D3D20AA8618}) (Version: 3.1.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{5ED7462B-EF58-4757-B609-53755021EC34}) (Version: 8.1.0.18 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ArcSoft WebCam Companion 3 (HKLM-x32\...\{DE8AAC73-6D8D-483E-96EA-CAEDDADB9079}) (Version: 3.0.21.278 - ArcSoft)
AutoCAD LT 2004 (HKLM-x32\...\{5783F2D7-0209-0409-0000-0060B0CE6BBA}) (Version: 16.0.0.086 - Autodesk)
Autodesk Design Review 2013 (HKLM-x32\...\{153DB567-6FF3-49AD-AC4F-86F8A3CCFDFB}) (Version: 13.0.0.82 - Autodesk, Inc.) Hidden
Autodesk Design Review 2013 (HKLM-x32\...\Autodesk Design Review 2013) (Version: 13.0.0.82 - Autodesk, Inc.)
Autodesk DWG TrueView 2015 - English (HKLM\...\DWG TrueView 2015 - English) (Version: 20.0.51.0 - Autodesk)
Bovada Casino  (HKLM-x32\...\Bovada Casino) (Version:  - Bovada)
Bulk Rename Utility 2.7.1.3 (HKLM\...\Bulk Rename Utility_is1) (Version:  - TGRMN Software)
CCW Special Cabinet Estimate (HKLM-x32\...\ST6UNST #1) (Version:  - )
CodeMeter Runtime Kit v5.00 (HKLM\...\{5FE750E9-5EB2-477C-86D2-4D886ABB0D01}) (Version: 5.00.1057.500 - WIBU-SYSTEMS AG)
Crystal Architectural Catalog 02.14 (HKLM-x32\...\Crystal Architectural Catalog) (Version: 02.14 - Crystal Cabinet Works Inc.)
Crystal Cabinet Works (HKLM-x32\...\{055534B1-9BE5-44E5-920B-1942B319C4A6}) (Version: 1.0.3 - 20-20 Technologies)
Crystal Product Catalog 04.15 (HKLM-x32\...\Crystal Product Catalog) (Version: 04.15 - Crystal Cabinet Works Inc.)
Curse (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Curse)
Defraggler (HKLM\...\Defraggler) (Version: 2.19 - Piriform)
Design (HKLM-x32\...\{BFA3868A-B6F1-4562-B3BE-263AD30BBF66}) (Version: 11.1.0.55 - 20-20 Technologies)
Dropbox (HKCU\...\Dropbox) (Version: 3.2.9 - Dropbox, Inc.)
DWG TrueView 2015 - English (HKLM\...\{5783F2D7-E028-0409-0100-0060B0CE6BBA}) (Version: 20.0.51.0 - Autodesk) Hidden
FotoSketcher 2.99 (HKLM-x32\...\{E7C6D565-2E48-4303-A114-AFE7B2E561AF}_is1) (Version:  - David THOIRON)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Harmony 3.80.1865 (HKLM-x32\...\Harmony) (Version: 3.80.1865 - Crystal Cabinet Works Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.5.4.1001 - Intel Corporation)
iTunes (HKLM\...\{7B8D4E8A-EA2B-4A71-BFEB-A4AAAB87C5D0}) (Version: 12.1.0.71 - Apple Inc.)
Java 8 Update 31 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218031F0}) (Version: 8.0.310 - Oracle Corporation)
K-Lite Codec Pack 10.6.5 Basic (HKLM-x32\...\KLiteCodecPack_is1) (Version: 10.6.5 - )
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.1 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
Logitech SetPoint 6.65 (HKLM\...\sp6) (Version: 6.65.62 - Logitech)
Logitech Unifying Software 2.50 (HKLM\...\Logitech Unifying) (Version: 2.50.25 - Logitech)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4711.1003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5849.0427 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Mozilla Firefox 35.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 35.0 (x86 en-US)) (Version: 35.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 35.0 - Mozilla)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
Norton Security Suite (HKLM-x32\...\N360) (Version: 21.7.0.11 - Symantec Corporation)
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.1.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.2 - NVIDIA Corporation)
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
PVSonyDll (HKLM\...\{3D3E663D-4E7E-4577-A560-7ECDDD45548A}) (Version: 1.00.0001 - NVIDIA Corporation) Hidden
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6045 - Realtek Semiconductor Corp.)
RoboForm 7-9-13-5 (All Users) (HKLM-x32\...\AI RoboForm) (Version: 7-9-13-5 - Siber Systems)
Sentinel Protection Installer 7.5.0 (HKLM-x32\...\{A5A63519-F5C2-4F4A-849A-F28A1AB3D522}) (Version: 7.5.0 - SafeNet, Inc.)
SHARP MX/MX-M Series PCL/PS Printer Driver (HKLM-x32\...\SHARP MX-2310U PCL PS Printer Driver) (Version: 1.00.000 - SHARP)
Sharpdesk (HKLM-x32\...\{8664FCE8-F91A-42BC-927C-AA318185E5EA}) (Version: 3.3 - SHARP CORPORATION)
SHIELD Streaming (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_GFExperience.NvStreamSrv) (Version: 3.1.200 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_ShieldWirelessController) (Version: 16.13.42 - NVIDIA Corporation) Hidden
SketchUp 2014 (HKLM-x32\...\{F246092E-FA0B-47C8-9D3E-CF8C210293C8}) (Version: 14.1.1282 - Trimble Navigation Limited)
SketchUp 2015 (HKLM\...\{6496C7D3-51A9-48BC-8524-BEAEDD827791}) (Version: 15.0.9350 - Trimble Navigation Limited)
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
Stardock Fences 2 (HKLM-x32\...\Stardock Fences 2) (Version: 2.13 - Stardock Software, Inc.)
Stardock Start8 (HKLM-x32\...\Stardock Start8) (Version: 1.41 - Stardock Software, Inc.)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab for Intel (HKLM-x32\...\{04C4B49D-45D9-4A28-9ED1-B45CBD99B8C7}) (Version: 4.5.24.0 - Husdawg, LLC)
TeraCopy 2.3 (HKLM\...\TeraCopy_is1) (Version:  - Code Sector)
TunnelBear (HKLM-x32\...\{12CAF903-EC20-45AD-9DA9-04805BB5DC46}) (Version: 2.3.6.0 - TunnelBear) Hidden
TunnelBear (HKLM-x32\...\{f9cc160f-ca8c-4098-84e2-39b7b9625569}) (Version: 2.3.6.0 - TunnelBear)
Tweaking.com - Simple System Tweaker (HKLM-x32\...\Tweaking.com - Simple System Tweaker) (Version: 2.1.0 - Tweaking.com)
VAIO - Xperia Link (HKLM-x32\...\{D91558BF-D1F3-411F-AEFE-8774CB406512}) (Version: 1.1.2.08070 - Sony Corporation)
VAIO Gate Default (HKLM-x32\...\{B7546697-2A80-4256-A24B-1C33163F535B}) (Version: 2.0.0.04160 - Sony Corporation)
Visualizer for SketchUp (HKLM\...\{4CBF1403-23FC-48BC-93FA-125DA7C3069E}) (Version: 1.1.11.0 - Imagination)
Wibu Share 64 Dll (HKLM-x32\...\{3359F638-219D-45DD-87A3-02718F299D8D}) (Version: 1.0.0 - 20-20 Technologies)
Windows Driver Package - Ricoh Company (risdsnpe) hdc  (12/25/2009 6.13.03.02) (HKLM\...\181DCE8F6E8325736063FE20BB12023D439F671C) (Version: 12/25/2009 6.13.03.02 - Ricoh Company)
Windows Driver Package - Ricoh Company MS Host Controller (12/21/2009 6.13.03.02) (HKLM\...\398F0BAAFBB5C68EB2C413A98F8C385C3E0897D6) (Version: 12/21/2009 6.13.03.02 - Ricoh Company)
Windows Driver Package - Sony Corporation (SFEP) HIDClass  (11/27/2009 8.0.1.2) (HKLM\...\4E827A70BAA738C408DBDD024BCACE5085D946F1) (Version: 11/27/2009 8.0.1.2 - Sony Corporation)
WinRAR 5.10 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.10.0 - win.rar GmbH)
XperiaLinkx86 (HKLM-x32\...\{721F23DC-DD5D-4406-8C3A-0D9736C99C51}) (Version: 1.0.0 - Sony Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 31%
Total physical RAM: 6126.05 MB
Available physical RAM: 4184.41 MB
Total Pagefile: 12270.05 MB
Available Pagefile: 9170.56 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.36 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:931.17 GB) (Free:665.94 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\SCUBAMAN2009
 
Administrator            bubba7420                Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#4 dc3

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Posted 18 May 2015 - 12:58 PM

Do you still have the Sharp printer disc for the drivers?

 

You need to uninstall those drivers and reinstall new ones from the disc.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 scubaman2009

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Posted 19 May 2015 - 07:57 PM

ok so i removed and reinstalled the driver..still running slow. do u know what that ntoskrnl.exe process refers to ive had the task manager open the past couple days and it seems that is what causes it to spike every time 


Edited by scubaman2009, 20 May 2015 - 12:08 AM.


#6 dc3

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Posted 20 May 2015 - 10:07 AM

Please run the MiniToolBox again, but this time only check the  list last ten event viewer log box.


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#7 scubaman2009

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Posted 20 May 2015 - 11:01 AM

i think this is the log ur looking for.. i hope..ty again for all ur help u have no idea how much i appreciate it
 
MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by bubba7420 (administrator) on 20-05-2015 at 11:59:50
Running from "C:\Users\bubba7420\Downloads"
Microsoft Windows 8.1  (X64)
Model: VPCF125FX Manufacturer: Sony Corporation
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/20/2015 10:16:31 AM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/20/2015 10:16:31 AM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {F766C8E7-C85E-4F45-8996-70BE1C05E433}
 
Error: (05/19/2015 09:25:16 PM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: IP 192.168.1.74 cannot be reached on the network.  (0x8215110b)
 
Error: (05/19/2015 09:24:22 PM) (Source: Microsoft-Windows-RestartManager) (User: SCUBAMAN2009)
Description: Application or service 'IndexTray Module' could not be shut down.
 
Error: (05/19/2015 00:33:23 PM) (Source: Office 2013 Licensing Service) (User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/19/2015 00:33:23 PM) (Source: Microsoft Office 15) (User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {AA1BA9AC-00C3-4A49-89CE-8C26FC9717A3}
 
Error: (05/19/2015 00:31:13 PM) (Source: MsiInstaller) (User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.
 
Error: (05/19/2015 00:31:06 PM) (Source: MsiInstaller) (User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.
 
Error: (05/19/2015 00:30:40 PM) (Source: NSSDK.CprMfpif.1) (User: )
Description: Operation timed out when pinging IP 192.168.1.74.  (0x82150737)
 
Error: (05/19/2015 00:30:37 PM) (Source: NSSDK.MfpifValidator.1) (User: )
Description: IP 192.168.1.74 cannot be reached on the network.  (0x8215110b)
 
 
System errors:
=============
Error: (05/20/2015 11:46:04 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service depends on the Windows Search service which failed to start because of the following error: 
%%1058
 
Error: (05/20/2015 10:23:16 AM) (Source: DCOM) (User: SCUBAMAN2009)
Description: {1B1F472E-3221-4826-97DB-2C2324D389AE}
 
Error: (05/20/2015 10:22:46 AM) (Source: DCOM) (User: SCUBAMAN2009)
Description: {BF6C1E47-86EC-4194-9CE5-13C15DCB2001}
 
Error: (05/20/2015 10:15:56 AM) (Source: Microsoft-Windows-Ntfs) (User: SCUBAMAN2009)
Description: C:\Device\HarddiskVolume23
 
Error: (05/20/2015 10:15:56 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: The file system structure on volume C: cannot be corrected.
Please run the chkdsk utility on the volume C:.
 
Error: (05/20/2015 10:15:56 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: The file system structure on volume C: cannot be corrected.
Please run the chkdsk utility on the volume C:.
 
Error: (05/20/2015 10:12:17 AM) (Source: Microsoft-Windows-Ntfs) (User: NT AUTHORITY)
Description: C:\Device\HarddiskVolume22
 
Error: (05/20/2015 10:05:25 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service depends on the Windows Search service which failed to start because of the following error: 
%%1058
 
Error: (05/20/2015 10:04:18 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.
 
The exact nature of the corruption is unknown.  The file system structures need to be scanned online.
 
Error: (05/20/2015 10:04:48 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:22:49 AM on ‎5/‎20/‎2015 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (05/20/2015 10:16:31 AM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/20/2015 10:16:31 AM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {F766C8E7-C85E-4F45-8996-70BE1C05E433}
 
Error: (05/19/2015 09:25:16 PM) (Source: NSSDK.MfpifValidator.1)(User: )
Description: IP 192.168.1.74 cannot be reached on the network.  (0x8215110b)
 
Error: (05/19/2015 09:24:22 PM) (Source: Microsoft-Windows-RestartManager)(User: SCUBAMAN2009)
Description: 1C:\Program Files (x86)\Sharp\Sharpdesk\IndexTray.exeIndexTray Module0211766440
 
Error: (05/19/2015 00:33:23 PM) (Source: Office 2013 Licensing Service)(User: )
Description: Subscription licensing service failed: -2143485933
 
Error: (05/19/2015 00:33:23 PM) (Source: Microsoft Office 15)(User: )
Description: Office Subscription licensing exception: Error Code: 0x5; CorrelationId: {AA1BA9AC-00C3-4A49-89CE-8C26FC9717A3}
 
Error: (05/19/2015 00:31:13 PM) (Source: MsiInstaller)(User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (05/19/2015 00:31:06 PM) (Source: MsiInstaller)(User: SCUBAMAN2009)
Description: Product: Sharpdesk -- Error 1706.No valid source could be found for product Sharpdesk.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (05/19/2015 00:30:40 PM) (Source: NSSDK.CprMfpif.1)(User: )
Description: Operation timed out when pinging IP 192.168.1.74.  (0x82150737)
 
Error: (05/19/2015 00:30:37 PM) (Source: NSSDK.MfpifValidator.1)(User: )
Description: IP 192.168.1.74 cannot be reached on the network.  (0x8215110b)
 
 
**** End of log ****


#8 dc3

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Posted 20 May 2015 - 11:43 AM

Please run chkdsk /r
 
Open Search and type in cmd.
 
When this is displayed in the result box right click on it.  At the bottom of this window click on Run as administrator.
 
When the Elevated Comman Prompt opens type in chkdsk /r and press Enter.
 
You will receieve the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".
 
Type in Y and press Enter.
 
Restart your computer to start the scan.
 
This will take a while to run, please be patient and allow it to complete the scan.
 
When the scan is finished please download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.
 
==========
 

Please run sfc /scannow
 
The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key windowskey_zps092d5c75.png and the X key.   A menu will open with the option Command Prompt (Admin), click on this.
 
You will see a window similar to the one below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
When the Elevated Command Prompt opens type in sfc /scannow (please note the space between sfc and /scannow), then press Enter.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If it does find integrity problems the scan will continue.  This will take a while, please have patience and allow it finish.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, reopen the Elevated Command Prompt using the Windows key windowskey_zps092d5c75.png and the X key method outlined in the instructions above. 
 
When the Elevated Command Prompt opens copy and paste the following in the Command Prompt, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.

Edited by dc3, 20 May 2015 - 11:43 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 malynensi

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Posted 20 May 2015 - 05:13 PM

My windows 8 seem to slow down my computer. Also I use more data than my usual average before installing it. :(



#10 dc3

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Posted 20 May 2015 - 05:38 PM

My windows 8 seem to slow down my computer. Also I use more data than my usual average before installing it. :(

What did you have installed before Windows 8?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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