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Factory Partition Missing/Corrupt


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7 replies to this topic

#1 Comfr3y

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Posted 18 May 2015 - 08:26 AM

Dear All

 

PC is underperforming/crashing and while looking into I see I cant create a recovery drive and get this error message. I dont have the install disks so I'm going back to supplier. whilst i am on the phone dealing with that for next 3 days if anyone has any thoughts as to how this may have happened - much appreciated. Ive scanned for various malware and have always had a pretty good virus checker.

 

thanks



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#2 Aura

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Posted 18 May 2015 - 08:53 AM

Hi Comfr3y :)

Do you intend to Factory Reset your computer to default, or you want to get it checked as well first and if we can solve your issues without the Reset, you'll be happy with it? If so, I can take a look. Follow the instructions below please.

3Al62Pm.pngMiniToolBox
  • Download MiniToolBox and move the executable file to your Desktop;
  • Execute MiniToolBox and check the following options:
    • List Installed Programs;
    • List Last 10 Event Viewer Errors;
    • List Devices - Only Problems;
    • List Users, Partitions and Memory size;
      wNeKMCX.png
  • Once this is done, click on Go and wait for the scan to complete;
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;
ik5xYHs.pngSpeccy - Publish a snapshot
Follow the instructions below to download and install Speccy, then to publish a snapshot of your system information:
  • Download and install Speccy from Piriform (the download will start automatically a few seconds after clicking on the Speccy link);
    Note: You can opt-out the Google Toolbar installation if you want;
  • Once Speccy is installed, launch the program and give it a good minute to load all your system information;
  • After that, click on the File menu in the top left corner, and select Publish Snapshot;
  • A window will appear asking you to confirm your decision to publish a snapshot. Click on Yes;
  • A new window will appear after, with a URL link to your snapshot. Click on Copy to Clipboard button to copy that URL to your clipboard, then paste it in your next reply and post it;

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 Comfr3y

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Posted 18 May 2015 - 08:59 AM

Thanks - sounds great but being a newbie here am i taking any risks by publishing my system info to the world?



#4 Aura

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Posted 18 May 2015 - 09:00 AM

You aren't no. It's totally safe and I ask these information in pretty much every thread I assist in :)

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 Comfr3y

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Posted 18 May 2015 - 09:14 AM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Michael (administrator) on 18-05-2015 at 15:13:01
Running from "C:\Users\Michael\Downloads"
Microsoft Windows 8.1  (X64)
Model: XPS 8700 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/18/2015 01:03:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000053918238A0).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (05/18/2015 01:03:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823800).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (05/18/2015 01:03:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823E40).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (05/18/2015 01:03:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823BC0).
 
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (05/18/2015 00:19:36 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed
 
Error: (05/18/2015 00:19:36 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed
 
Error: (05/18/2015 00:19:28 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed
 
Error: (05/18/2015 00:19:27 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed
 
Error: (05/18/2015 00:19:27 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed
 
Error: (05/18/2015 00:19:11 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed
 
 
System errors:
=============
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Data Vault service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The SoftThinks Agent Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Dynamic Application Loader Host Interface Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Intel® ME Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Update Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Data Vault Wizard service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Customer Connect service terminated unexpectedly.  It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (05/18/2015 01:03:10 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000053918238A0)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (05/18/2015 01:03:10 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823800)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (05/18/2015 01:03:10 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823E40)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (05/18/2015 01:03:10 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823BC0)
 
Operation:
   Get Shadow Copy Properties
 
Context:
   Execution Context: Coordinator
 
Error: (05/18/2015 00:19:36 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (05/18/2015 00:19:36 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (05/18/2015 00:19:28 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (05/18/2015 00:19:27 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (05/18/2015 00:19:27 PM) (Source: ATIeRecord)(User: )
Description: 
 
Error: (05/18/2015 00:19:11 PM) (Source: ATIeRecord)(User: )
Description: 
 
 
=========================== Installed Programs ============================
 
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.169 - Adobe Systems Incorporated)
Amazon Cloud Player (HKCU\...\Amazon Amazon Cloud Player) (Version: 2.4.0.33 - Amazon Services LLC)
AMD Catalyst Install Manager (HKLM\...\{9204C155-00EA-6388-9362-01D16FFA114C}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
BCL easyConverter SDK 3 (Word Version) 64 (HKLM\...\{350CC85B-CA59-4F85-909D-8E4CDBF532FA}) (Version: 3.0.64 - BCL Technologies)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
CrashPlan (HKLM\...\{056FE336-5B2D-44A8-B013-EBF0343B0DC5}) (Version: 3.6.3 - Code 42 Software)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.7.1.2 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.7.1.2 - Dell Inc.)
Dell Custom Help (HKLM\...\{68A00AC2-63F1-4F44-AF10-58FF5F3E0A48}) (Version: 16.05.0000.0251 - Intel Corporation) Hidden
Dell Customer Connect (HKLM-x32\...\{FEFDCDCF-C49C-45D0-AAF8-5345858ADEC7}) (Version: 1.2.1.0 - Dell Inc.)
Dell Data Vault (HKLM\...\{2E55EEFD-2162-4A7D-9158-EDB0305603A6}) (Version: 4.2.2.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{BC8233D8-59BA-4D40-92B9-4FDE7452AA8B}) (Version: 3.0.3999.0 - Dell Products, LP)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.0.6584.81 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.0.2.57295 - Dell)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.1.0.3 - Dell)
Dell Update (HKLM-x32\...\{D9E0A33F-19D6-45A7-83BB-535C7B5F699B}) (Version: 1.5.3000.0 - Dell Inc.)
Dropbox (HKCU\...\Dropbox) (Version: 2.8.3 - Dropbox, Inc.)
Family Tree Maker 2014 (HKLM-x32\...\{39EF38DF-2727-4C09-A165-FD3B87BA3AE9}) (Version: 22.0.207 - Ancestry.com, Inc.) Hidden
Family Tree Maker 2014 (HKLM-x32\...\Family Tree Maker 2014) (Version: 22.0.207 - Ancestry.com, Inc.)
Fitbit Connect (HKLM-x32\...\{D626E72A-ED95-489A-9B8B-0B2A7B649A85}) (Version: 2.0.0.6518 - Fitbit Inc.)
Fotogalleri (HKLM-x32\...\{E354D495-5DA4-4CCF-AB39-080F6A4141BE}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Fotogalleriet (HKLM-x32\...\{9F470E17-4FC3-4091-A508-D5347A16A2B9}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Drive (HKLM-x32\...\{35574F09-89F9-4B16-B69B-64F3E25901B8}) (Version: 1.21.9226.6034 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKCU\...\Google+ Auto Backup) (Version: 1.0.27.161 - Google, Inc.)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Officejet Pro 8600 Help (HKLM-x32\...\{46235FF7-2CBE-4A84-BEDA-87348D1F7850}) (Version: 28.0.0 - Hewlett Packard)
HP Officejet Pro 8600 Product Improvement Study (HKLM\...\{2BF5E9CC-C55D-4B0F-ACAF-FFE77F333CD8}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
HP Support Solutions Framework (HKLM-x32\...\{FC3C2B77-6800-48C6-A15D-9D1031130C16}) (Version: 11.51.0049 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
HPDiagnosticAlert (HKLM-x32\...\{B6465A32-8BE9-4B38-ADC5-4B4BDDC10B0D}) (Version: 1.00.0001 - Microsoft) Hidden
I.R.I.S. OCR (HKLM-x32\...\{CA6BCA2F-EDEB-408F-850B-31404BE16A61}) (Version: 12.3.4.0 - HP)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.14.1724 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 3.0.1337.1) (HKLM\...\{302600C1-6BDF-4FD1-1307-148929CC1385}) (Version: 3.1.1307.0362 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.0.1016 - Intel Corporation)
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{f6218a42-cca7-4b45-a5fe-4d0b9781de70}) (Version: 16.5.0 - Intel Corporation)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Microsoft Office Home and Business 2013 - en-us (HKLM\...\HomeBusinessRetail - en-us) (Version: 15.0.4711.1003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5849.0427 - Microsoft Corporation)
Microsoft Publisher 2013 - en-us (HKLM\...\PublisherRetail - en-us) (Version: 15.0.4711.1003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM-x32\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (HKLM\...\{D4AD39AD-091E-4D33-BB2B-59F6FCB8ADC3}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Movie Maker (HKLM-x32\...\{306C7AEF-16C7-428D-93AA-99D4A4090243}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{36BEC461-B58A-414D-993E-E2BDD1F1A14B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{5BABDA39-61CF-41EE-992D-4054B6649A9B}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{7E63F102-A9E9-4F4C-8004-BC62974736BF}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{BAD4B8FA-4BDA-4A59-BE64-9741031680C7}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Movie Maker (HKLM-x32\...\{ED6C77F9-4D7E-447C-9EC0-9A212D075535}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Neuratron AudioScore Ultimate Demo (HKLM-x32\...\Neuratron AudioScore Ultimate Demo) (Version: 7.0.0 - Neuratron Ltd)
Office 15 Click-to-Run Extensibility Component (HKLM-x32\...\{90150000-008C-0000-0000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (HKLM\...\{90150000-008F-0000-1000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (HKLM-x32\...\{90150000-008C-0409-0000-0000000FF1CE}) (Version: 15.0.4711.1003 - Microsoft Corporation) Hidden
Opera Stable 29.0.1795.47 (HKLM-x32\...\Opera 29.0.1795.47) (Version: 29.0.1795.47 - Opera Software ASA)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.30164 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7016 - Realtek Semiconductor Corp.)
Trend Micro Titanium (HKLM\...\{ABBD4BA9-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 7.0 - Trend Micro Inc.) Hidden
Trend Micro Titanium Maximum Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 7.0 - Trend Micro Inc.)
Valokuvavalikoima (HKLM-x32\...\{C32F4F5A-C9FB-427C-9F6F-9DB157611FFF}) (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 14%
Total physical RAM: 32719.15 MB
Available physical RAM: 28054.59 MB
Total Pagefile: 37583.15 MB
Available Pagefile: 31086.78 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:226.46 GB) (Free:66.14 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:2794.39 GB) (Free:2100.64 GB) NTFS
6 Drive h: () (Removable) (Total:3.69 GB) (Free:0.74 GB) FAT32
8 Drive j: (ESP) (Fixed) (Total:0.48 GB) (Free:0.46 GB) FAT32
9 Drive m: (Backup) (Fixed) (Total:465.75 GB) (Free:211.45 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\CONNECTED
 
Administrator            Guest                    James                    
Jan                      Jordan                   Michael                  
 
 
**** End of log ****


#6 Comfr3y

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Posted 18 May 2015 - 09:17 AM

This should be the speccy log

 

http://speccy.piriform.com/results/Q1TM0Nl8SkMGRwGmt0bYVMc



#7 Aura

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Posted 18 May 2015 - 09:17 AM

Uninstall Java 7 Update 67, it's outdated. Also, the problems you're having could be related to the multiple crash events I see in the Event Viewer. Does your computer takes a long time to boot or not?

Application errors:
==================
Error: (05/18/2015 01:03:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},00000053918238A0).


Operation:
Get Shadow Copy Properties

Context:
Execution Context: Coordinator

Error: (05/18/2015 01:03:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823800).


Operation:
Get Shadow Copy Properties

Context:
Execution Context: Coordinator

Error: (05/18/2015 01:03:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823E40).


Operation:
Get Shadow Copy Properties

Context:
Execution Context: Coordinator

Error: (05/18/2015 01:03:10 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error calling a routine on the Shadow Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine returned E_INVALIDARG.
Routine details GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823BC0).


Operation:
Get Shadow Copy Properties

Context:
Execution Context: Coordinator

Error: (05/18/2015 00:19:36 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed

Error: (05/18/2015 00:19:36 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed

Error: (05/18/2015 00:19:28 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed

Error: (05/18/2015 00:19:27 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed

Error: (05/18/2015 00:19:27 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed

Error: (05/18/2015 00:19:11 PM) (Source: ATIeRecord) (User: )
Description: ATI EEU maximum number of session has been surpassed


System errors:
=============
Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Data Vault service terminated unexpectedly. It has done this 1 time(s).

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The SoftThinks Agent Service service terminated unexpectedly. It has done this 1 time(s).

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Dynamic Application Loader Host Interface Service service terminated unexpectedly. It has done this 1 time(s).

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Intel® ME Service service terminated unexpectedly. It has done this 1 time(s).

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Intel® Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Update Service service terminated unexpectedly. It has done this 1 time(s).

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Data Vault Wizard service terminated unexpectedly. It has done this 1 time(s).

Error: (05/18/2015 01:12:50 PM) (Source: Service Control Manager) (User: )
Description: The Dell Customer Connect service terminated unexpectedly. It has done this 1 time(s).


Microsoft Office Sessions:
=========================
Error: (05/18/2015 01:03:10 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},00000053918238A0)

Operation:
Get Shadow Copy Properties

Context:
Execution Context: Coordinator

Error: (05/18/2015 01:03:10 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823800)

Operation:
Get Shadow Copy Properties

Context:
Execution Context: Coordinator

Error: (05/18/2015 01:03:10 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823E40)

Operation:
Get Shadow Copy Properties

Context:
Execution Context: Coordinator

Error: (05/18/2015 01:03:10 PM) (Source: VSS)(User: )
Description: {b5946137-7b9f-4925-af80-51abd60b20d5}GetSnapshot({00000000-0000-0000-0000-000000000000},0000005391823BC0)

Operation:
Get Shadow Copy Properties

Context:
Execution Context: Coordinator

Error: (05/18/2015 00:19:36 PM) (Source: ATIeRecord)(User: )
Description:

Error: (05/18/2015 00:19:36 PM) (Source: ATIeRecord)(User: )
Description:

Error: (05/18/2015 00:19:28 PM) (Source: ATIeRecord)(User: )
Description:

Error: (05/18/2015 00:19:27 PM) (Source: ATIeRecord)(User: )
Description:

Error: (05/18/2015 00:19:27 PM) (Source: ATIeRecord)(User: )
Description:

Error: (05/18/2015 00:19:11 PM) (Source: ATIeRecord)(User: )
Description:


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#8 Comfr3y

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Posted 18 May 2015 - 09:37 AM

ok done that. Yes lots of crash events & programmes like word freezing up occasionally- don't know why. I deleted a few programmes eg steam & ran 

 

  • rkill
  • adwcleaner
  • junkware rt
  • tdskiller

startup is 15 sec or so normally






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