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Crazy pop-ups Chrome - how to delete?


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10 replies to this topic

#1 tuchkina

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Posted 18 May 2015 - 07:57 AM

Got strange virus - chrome extension which come back after delete.

What i do? i try to clean temp folders, delete it via chrome settings - extensions - they are returning (

 



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#2 InadequateInfirmity

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Posted 18 May 2015 - 07:58 AM

Download and run wipe  and system ninja,

 

https://privacyroot.com/software/www/en/wipe.php

https://singularlabs.com/software/system-ninja/

 

Then.....

 

Go ahead and install ccleaner Now that you have the program installed go ahead and run the cleaner function.

https://www.piriform.com/ccleaner/download
kwLN4uv.png


Now that you have cleaned out some temp files, lets go ahead and disable all of the items starting up with your machine except your antivirus. To do this you will need to click on tools then start up select each item then disable.

GjWwvEu.png

Now that you have disabled those un-needed start ups lets go into the settings, we will have Ccleaner run when your machine boots, so that you will never have to worry about cleaning temp files again.

To do this:

  • Hit options.
  • Settings.
  • Place a tick to run Ccleaner when the computer starts.


Lxioao1.png

Now go to the advanced tab, and select close program after cleaning, now run the cleaner again this will close Ccleaner.

SnqZ2JW.png

 

Reboot your machine and then follow the  instructions below.

 

Step 1: eScanAV.

 

Disable your antivirus prior to this scan.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Download the eScanAV Anti-Virus Toolkit (MWAV)
http://www.escanav.com/english/content/products/downloadlink/downloadcounter.asp?pcode=MWAV&src=english_dwn&type=alter

 

Source

http://www.escanav.com/english/content/products/downloadlink/downloadproduct.asp?pcode=MWAV
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.
ZCDJtZN.png
Once you have updated the program, make sure the settings are the same as the picture below.
7DUFn5c.png
Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.
ApSVXsQ.png
Copy and paste entire log into your next reply.
Note: Reboot if needed to remove infections.

 

Step 2: Zemana

 

Run a full scan with Zemana antimalware.

http://www.zemana.us/product/zemana-antimalware/default.aspx

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply.

 

 

Step 3: Junkware Removal Tool.
 
Please download Junkware Removal Tool and save it on your desktop.

Source

http://thisisudax.org/

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Step 4: Adware Cleaner.
 
Please download AdwCleaner by Xplode onto your desktop.


  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


#3 tuchkina

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Posted 18 May 2015 - 08:02 AM

well i don't trust CCleaner

i ' ve read it is malisious too (

How can i delete it without installing additional software??????????????



#4 Andrei_V

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Posted 18 May 2015 - 08:08 AM

well i don't trust CCleaner

i ' ve read it is malisious too (

How can i delete it without installing additional software??????????????

 

If  you want help follow the instructions given .

 

There is nothing malicious about CCleaner, and if there were nobody here would tell you to use it.



#5 tuchkina

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Posted 18 May 2015 - 08:11 AM

Check that out

http://forum.piriform.com/?showtopic=40069

I am really afraid of my system is down - i would like to hear professional advise - what i do - if i don't trsut any kind of promoted software and i want to skip Chrome annoying add on )


and by the way here http://www.bleepingcomputer.com/forums/t/515694/ccleaner-dont-use/



#6 InadequateInfirmity

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Posted 18 May 2015 - 08:15 AM

well i don't trust CCleaner

i ' ve read it is malisious too (

How can i delete it without installing additional software??????????????

 

You can try and reset your browsers.

http://www.howtogeek.com/171924/how-to-reset-your-web-browser-to-its-default-settings/

 

Ccleaner is not malware, I would not suggest its use if it were. You may skip ccleaner if you wish, nothing set in stone says you have to install it, just makes sense to clean your temp files when dealing with malware.

 

Skip Ccleaner and move onto the other steps.

 

You can clean your temp files with bleachbit or uncleaner

 

http://www.majorgeeks.com/files/details/bleachbit.html

http://joshcellsoftwares.com/products/uncleaner/

 

Or simply use TFC.exe

http://www.bleepingcomputer.com/download/tfc/



#7 tuchkina

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Posted 18 May 2015 - 08:28 AM

well ( i would understand if you suggest me to install McAfee or BitDefender

those small software for cleaning pc have no trust from my side



#8 InadequateInfirmity

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Posted 18 May 2015 - 08:34 AM

Ok,:) Skip cleaning your temp files then.  Whether or not you trust them, I would not suggest anything bad. Move onto the other steps, if you wish. Your choice you asked for help, I am only offering suggestions, you can check anything  I suggest to you at virus total. 

 

https://www.virustotal.com/



#9 tuchkina

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Posted 18 May 2015 - 09:01 AM

well i had to uninstall chrome and install mozilla

note! add-one get installed again - but i delete them in firefox settings and

here we are ) they are gone  )



#10 Queen-Evie

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Posted 18 May 2015 - 10:13 AM

tuchkina, you also posted about this issue here http://www.bleepingcomputer.com/forums/t/576572/registry-cleaning-manually-0-help/

 

In that topic you were advised to start a new topic in Malware Removal Logs.

 

Since you do not want to run any of the SAFE suggested tools mentioned here, this topic is closed.



#11 Queen-Evie

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Posted 18 May 2015 - 10:32 AM

I am also adding this:
 

well ( i would understand if you suggest me to install McAfee or BitDefender
those small software for cleaning pc have no trust from my side

 
An antivirus is not a "cure all".
 
"those small software" are highly regarded, safe tools to use and can find things that an antivirus does not.
They are NOT "small" software.
 
Bleeping Computer malware helpers only suggest TRUSTED tools which have been PROVEN safe and effective.
 

and by the way here http://www.bleepingcomputer.com/forums/t/515694/ccleaner-dont-use/

 
The Bleeping Computer topic you link to specifically asks about the registry cleaning function of CCLeaner.
Yet in other topics you have stated you want to clean the registry.
 
As stated, it is your choice whether to do what is suggested by a member who helps people get rid of malware using the same suggested tools.

Edited by Queen-Evie, 18 May 2015 - 10:38 AM.





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