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HijackThis Log: Please help Diagnose


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2 replies to this topic

#1 dingutakum

dingutakum

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Posted 17 May 2015 - 07:15 PM

Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 8:13:24 PM, on 05/17/2015
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v11.0 (11.00.9600.17416)
CHROME: 1.5.1383.0
 
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Lenovo\Lenovo Transition\Transition.exe
C:\Program Files (x86)\Lenovo\Lenovo Transition\TransitionServer.exe
C:\Users\dingu\AppData\Local\Pokki\Engine\HostAppService.exe
C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTsysTray8.exe
C:\Users\dingu\AppData\Local\Pokki\Engine\HostAppService.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Users\dingu\Downloads\HijackThis.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: LastPass Vault - {95D9ECF5-2A4D-4550-BE49-70D42F71296E} - C:\Program Files (x86)\LastPass\LPToolbar.dll
O3 - Toolbar: LastPass Toolbar - {9f6b5cc3-5c7b-4b5c-97af-19dec1e380e5} - C:\Program Files (x86)\LastPass\LPToolbar.dll
O4 - HKLM\..\Run: [Lenovo App Shop] "C:\Program Files (x86)\Lenovo\LenovoAppShop\bin\ismagent.exe" --domain-id F0399437-FD0C-4A48-B101-F0314A6172E4
O4 - HKLM\..\Run: [Yoga Picks] C:\Program Files (x86)\Lenovo\Yoga Picks\Yoga Picks.exe -s
O4 - HKCU\..\Run: [Pokki] "%LOCALAPPDATA%\Pokki\Engine\HostAppServiceUpdater.exe" /LOGON
O4 - HKCU\..\Run: [Google Update] "C:\Users\dingu\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
O4 - HKCU\..\RunOnce: [Application Restart #3] C:\Users\dingu\AppData\Local\Pokki\Engine\HostAppService.exe  --disable-internal-flash --noerrdialogs --no-message-box --disable-extensions --disable-web-security --disable-web-resources --disable-client-side-phishing-detection --enable-file-cookies --disable-sync --disable-breakpad --disable-bundled-ppapi-flash --disable-sync-tabs --disable-speech-input --disable-custom-jumplist --process-per-tab --debug-devtools-frontend="C:\Users\dingu\AppData\Local\Pokki\Engine\inspector" --no-first-run --lang=en-US --disable-component-update --disable-prompt-on-repost --no-startup-window --disable-translate --disable-logging --disable-desktop-notifications --disable-gpu-process-prelaunch --enable-touch-events --flag-switches-begin --flag-switches-end --restore-last-session
O4 - HKUS\S-1-5-18\..\RunOnce: [Application Restart #0] C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe /Crashed (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [Application Restart #0] C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe /Crashed (User 'Default user')
O4 - Startup: Dropbox.lnk = dingu\AppData\Roaming\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Install LastPass IE RunOnce.lnk = C:\Program Files (x86)\Common Files\lpuninstall.exe
O4 - Global Startup: ISCTSystray.lnk = C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTsysTray8.exe
O8 - Extra context menu item: LastPass - file://C:\Users\dingu\AppData\LocalLow\LastPass\context.html?cmd=lastpass
O8 - Extra context menu item: LastPass Fill Forms - file://C:\Users\dingu\AppData\LocalLow\LastPass\context.html?cmd=fillforms
O9 - Extra button: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files (x86)\LastPass\LPToolbar.dll
O9 - Extra 'Tools' menuitem: LastPass - {43699cd0-e34f-11de-8a39-0800200c9a66} - C:\Program Files (x86)\LastPass\LPToolbar.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\windows\System32\alg.exe (file missing)
O23 - Service: Bluetooth Device Monitor - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
O23 - Service: Bluetooth OBEX Service - Motorola Solutions, Inc. - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\windows\SysWow64\IntelCpHeciSvc.exe
O23 - Service: Dragon Assistant Core (DACoreService) - Nuance Communications, Inc. - C:\Program Files (x86)\Nuance\Dragon Assistant\Core\DACore.exe
O23 - Service: @oem13.inf,%WIN32_DPTF_PARTICIPANT_PROC_SERVICE_DISPLAY_NAME%;Intel® Dynamic Platform and Thermal Framework Processor Participant Service Application (DptfParticipantProcessorService) - Unknown owner - C:\windows\system32\DptfParticipantProcessorService.exe (file missing)
O23 - Service: @oem13.inf,%WIN32_DPTF_POLICY_CONFIGTDP_SERVICE_DISPLAY_NAME%;Intel® Dynamic Platform and Thermal Framework Config TDP Service Application (DptfPolicyConfigTDPService) - Unknown owner - C:\windows\system32\DptfPolicyConfigTDPService.exe (file missing)
O23 - Service: @oem13.inf,%WIN32_DPTF_POLICY_CRITICAL_SERVICE_DISPLAY_NAME%;Intel® Dynamic Platform and Thermal Framework Critical Service Application (DptfPolicyCriticalService) - Unknown owner - C:\windows\system32\DptfPolicyCriticalService.exe (file missing)
O23 - Service: @oem13.inf,%WIN32_DPTF_POLICY_LPM_SERVICE_DISPLAY_NAME%;Intel® Dynamic Platform and Thermal Framework Low Power Mode Service Application (DptfPolicyLpmService) - Unknown owner - C:\windows\system32\DptfPolicyLpmService.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Sentinel LDK License Manager (hasplms) - Unknown owner - C:\windows\system32\hasplms.exe (file missing)
O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: IHA_MessageCenter - Verizon - C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
O23 - Service: Intel® Capability Licensing Service TCP IP Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe
O23 - Service: Intel® Wireless Bluetooth® 4.0 Radio Management - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\ibtrksrv.exe
O23 - Service: Intel® Smart Connect Technology Agent (ISCTAgent) - Unknown owner - C:\Program Files\Intel\Intel® Smart Connect Technology Agent\iSCTAgent.exe
O23 - Service: Intel® Update Manager (iumsvc) - Unknown owner - C:\Program Files (x86)\Intel\Intel® Update Manager\bin\iumsvc.exe
O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: LsvUIService - Lenovo - C:\Program Files (x86)\Lenovo\Lenovo Smart Voice\LsvUIService.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: PGService - PointGrab LTD - C:\Program Files (x86)\Lenovo\Motion Control\PGService.exe
O23 - Service: Lenovo PhoneCompanionPusher Service (PhoneCompanionPusher) - Lenovo - C:\Program Files\Lenovo Yoga PhoneCompanion\PhoneCompanionPusher.exe
O23 - Service: Lenovo PhoneCompanionVap Service (PhoneCompanionVap) - Lenovo - C:\Program Files\Lenovo Yoga PhoneCompanion\PhoneCompanionVap.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\windows\system32\locator.exe (file missing)
O23 - Service: Realtek Audio Service (RtkAudioService) - Realtek Semiconductor - C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\windows\system32\sppsvc.exe (file missing)
O23 - Service: TeamViewer 9 (TeamViewer9) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version9\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\windows\System32\vds.exe (file missing)
O23 - Service: VeriFaceSrv - Unknown owner - C:\Program Files (x86)\Lenovo\Lenovo VeriFace\VfConnectorService.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: ymc - Lenovo - C:\ProgramData\LenovoTransition\Server\x64\ymc.exe
 
--
End of file - 11953 bytes


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#2 nasdaq

nasdaq

  • Malware Response Team
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  • Location:Montreal, QC. Canada
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Posted 21 May 2015 - 08:14 AM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.
POST THE LOG FOR MY REVIEW.

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

===

Please download AdwCleaner by Xplode onto your Desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Click the Report button and the report will open in Notepad.
IMPORTANT
  • If you click the Clean button all items listed in the report will be removed.
If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click the Scan button and wait for the process to complete.
  • Check off the element(s) you wish to keep.
  • Click on the Clean button follow the prompts.
  • A log file will automatically open after the scan has finished.
  • Please post the content of that log file with your next answer.
  • You can find the log file at C:\AdwCleaner[Sn].txt (n is a number).
===

Download the version of this tool for your operating system.
Farbar Recovery Scan Tool (64 bit)
Farbar Recovery Scan Tool (32 bit)
and save it to a folder on your computer's Desktop.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
===


How is the computer running?
Wait for further instructions.

p.s.
HijackThis is no longer supported.
I suggest your remove it Using the Add/Remove programs applet.
Use the Farbar tool from now on to report problems.
<<<>>>

#3 nasdaq

nasdaq

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Posted 26 May 2015 - 08:31 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.




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