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Win 7 Laptop Out of Memory on drive C


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#1 willy800

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Posted 17 May 2015 - 06:35 PM

My son brought over his bosses Laptop tonight and said it was running funny.

When I started it I got a warning about disk space on drive C.

Tried to do disk cleanup, it took the cpu to 100% and just sat there.

Check the C drive and it had 32 MB of free space when I started.

Since i could not get anything  to cooperate, I checked it again (been about 20 mins) Now it says that drive C has 126 KB of free space.

Norton is installed on it and I couldn't get it to work.

Are there some tools I could put on a CD, launch from it, and try to fix this laptop?

 

Thank you,

Tim



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#2 Aura

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Posted 17 May 2015 - 06:42 PM

Hi willy800 :)

First of all, can you check something for me? Click on the Start Menu and right-click on Computer, then select Properties. From there, click on Advanced System Settings in the left pane. Go under the System Protection tab, and click on the Configure... button. Can you tell me how much space is currently taken by the System Restore points, and what's the maximum space allocated to them?

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#3 willy800

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Posted 17 May 2015 - 06:57 PM

Space used by restore points = 0

Max space allocated = 5% (10.00 GB )



#4 Aura

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Posted 17 May 2015 - 06:59 PM

Alright so that's not it. Can you download and execute TFC? See how many GB of space it frees up.

3DPGbxe.pngTemp File Cleaner (TFC)
  • Download and execute Temp File Cleaner (TFC);
  • Simply click on Start to launch the clean-up and wait until it completes;
    s5yB2E8.png
  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed, it will however be relaunched shortly after so do not panic;
  • There's no log to give for this tool;

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#5 willy800

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Posted 17 May 2015 - 08:14 PM

I was able to run it from a CD. Does it always take so long to finish? I checked on it after awhile, the last entry was "Windows Temp Folder emptied - 84879730", the blue circle on screen just keeps spinning and at the top of the window it says "Not Responding"

 

It did empty out enough to get MBAM installed. I ran it and it didn't find anything.

 

At 7:38 it had 1.38 GB free

Installed MBAM and checked at 7:52 it had 1.26 GB free.

 

Will check again in a hour or so.

 

Thank you,

Tim



#6 Aura

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Posted 17 May 2015 - 08:18 PM

Even if TFC stops responding, it's still working in the background, you just have to wait for it to complete. Also, you could use WinDirStat to identify where most of the space is taken, and by what files. You could also check if can delete them or not.

https://windirstat.info/

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#7 willy800

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Posted 18 May 2015 - 05:25 AM

Well I don't know what happened, but I went back to check on it, moved the mouse and it just shut off.

Tried to reboot and now it is in the HP Recovery/Repair screen, wanting me to do a factory reset.

So for now I am stuck until I hear from the owner as to what he wants done. I hope he made backups.

 

Thanks,

Tim



#8 Aura

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Posted 18 May 2015 - 08:10 AM

Are you able to cancel the HP Recovery and reboot it normally? There should be an option on the screen you're on. And alright, keep me updated :)

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#9 willy800

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Posted 19 May 2015 - 05:13 AM

He decided to just wipe it clean and start over.

Thank you for your help :)

 

Tim



#10 Aura

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Posted 19 May 2015 - 05:16 AM

No problem Tim, my pleasure :)

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