Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Foot Pedal Control dropping in and out.


  • Please log in to reply
3 replies to this topic

#1 SilentMandie

SilentMandie

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:46 AM

Posted 17 May 2015 - 06:00 PM

Hey Guys.

 

I work from home in medical transcription and am having some issues with my foot pedal, used to control Express Scribe Pro in starting/stopping/rewinding the audio dictations that I recieve.  I am currently using a Dell Inspirion running Windows 7 and it's about 4 to 5 years old, but I switched out the harddrive a few years back.  The foot pedal itself is an Infinity and I have had it for about 2 years in August/September.  (Though only actively using it for about 14 months.)

 

My problem is that it's function keeps dropping out.  According to Express Scribe, my pedal is still plugged in.  It's reading that it is plugged in, but I can't use it.  I have to unplug it from the USB and then plug it back in to make it work - and it generally does not work for long.  I hear the disconnecting/connecting sounds.  A couple of days ago, I did have a couple of instances of hearing these sounds back to back without my touching the USB but those were the first times that had happen and it hasn't been reproduced.  In the printers and devices, it still reads has being plugged in.  

 

I have reinstalled drivers, taken away my computer's ability to pull power from USBs to save power...I'm at a loss as to whether this is a problem with the pedal itself or with the USB or a software problem with Windows that is just coming up now.   Oh...and just for further knowledge, whenever I pull out the USB to unplug it, it takes an abnormally long amount of time (or so it seems) for the disconnecting noise to play.

 

Can anyone help me out here?  I'd just like some opinions.

 

Thanks.


Edited by SilentMandie, 17 May 2015 - 06:12 PM.


BC AdBot (Login to Remove)

 


m

#2 softeyes

softeyes

  • Members
  • 1,356 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:02:46 AM

Posted 17 May 2015 - 11:57 PM

Hi SilentMandie!

 

As a general thought: although you have been able to use your Infinity foot pedal successfully for a while, have you checked recently with Express Scribe Pro to see if their "approved" equipment is to include your particular Infinity foot pedal model?  If the software has changed, there might be a chance that your particular Infinity foot pedal is no longer supported (regardless of driver updates).

 

Have you used the same USB port with other input devices to see if the port is good?

 

:flowers:



#3 SilentMandie

SilentMandie
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:05:46 AM

Posted 18 May 2015 - 12:05 AM

Hi SilentMandie!

 

As a general thought: although you have been able to use your Infinity foot pedal successfully for a while, have you checked recently with Express Scribe Pro to see if their "approved" equipment is to include your particular Infinity foot pedal model?  If the software has changed, there might be a chance that your particular Infinity foot pedal is no longer supported (regardless of driver updates).

 

Have you used the same USB port with other input devices to see if the port is good?

 

:flowers:

 

Thanks for your response, softeyes. 

 

Yes.  I have briefly used the port with both a mouse and an external harddrive.  I have also used the foot pedal in other ports with the same result.

 

According to the website, the pedal should still be good with even the most recent versions of software.  But this also appears to be a problem that other people have had as well.  I'm at a loss.  I ordered a new pedal earlier this evening, but my fear is that it won't work either and it doesn't appear that the other options work with the software. 



#4 traceyjess

traceyjess

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:08:46 PM

Posted 24 November 2015 - 07:31 AM

The problem could be Windows deciding to pull the power from the usb port its plugged in to.

That is a feature of Windows by default, if Windows thinks that usb port is not in use, it can pull its power to save power.

To keep that from happening, from Windows Control Panel, System, Device Manager, USB Serial Bus Controllers, then double-click each USB Root Hub, go to its Power Management tab, and uncheck "Allow the computer to turn off this device to save power", then reboot when you can.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users