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computer fps randomly dropped


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#1 Xannast

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Posted 17 May 2015 - 05:27 PM

So, one night I woke up to get on my laptop. However when I turned it on, the computer froze with a black screen.I did a power button reboot, when my laptop came on, it took a while to load up because it had to repair. When I got to the login screen, I entered and tried to play Skyrim or Wow. The fps was crap, I use to get around 60 fps, now I get like 3 fps. I scanned my computer, scanned for malware and viruses, and used CCleaner, I even

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#2 Xannast

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Posted 17 May 2015 - 05:29 PM

I even reset the computer to factory default, and the fps is still low. My computer is an HP omen with windows 8.1 . Please help!

#3 Aura

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Posted 17 May 2015 - 05:36 PM

Hi Xannast :)

What is your computer brand and model (exact model number)? Also, are you running Windows 8.1 32 or 64-bits? My guess is that you are running outdated graphic card drivers and this is causing the FPS issue.

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#4 Xannast

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Posted 17 May 2015 - 05:57 PM

Let me check..

#5 Aura

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Posted 17 May 2015 - 06:19 PM

You can use the HP Support Assistant program to get your product model number/name.

Edited by Aura., 17 May 2015 - 06:19 PM.

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#6 Xannast

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Posted 17 May 2015 - 06:29 PM

HP omen laptop, model number is 15-5010nr and it's 64-bit

#7 Aura

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Posted 17 May 2015 - 06:34 PM

I just want to confirm that you have dual-graphics. Go in the Device Manager.

mYEYEX7.pngDevice Manager
Follow the instructions below for your version of Windows to open the Device Manager;
  • On Windows XP, right-click on My Computer, then go to the Hardware tab and click on Device Manager;
  • On Windows Vista and Windows 7, open the Windows Start Menu, right-click on Computer and select Properties;
  • On Windows 8, bring your cursor in the bottom-left corner of the screen, wait for the metro preview to show then right-click on it and select Device Manager;
  • On Windows 8.1, right-click on the Windows logo in the bottom-left corner of the screen and select Device Manager;
  • From the System window, click on Device Manager in the left pane;
Once in it, tell me which devices are listed under Display Adapters.

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#8 Xannast

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Posted 17 May 2015 - 06:39 PM

Intel® HD graphics 4600
NVIDIA GeForce GTX 860M

#9 Aura

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Posted 17 May 2015 - 06:40 PM

Alright that's good. Download and install both of these drivers. Restart after each installation please.

Intel: http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70767.exe
NVIDIA: http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70770.exe

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#10 Xannast

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Posted 17 May 2015 - 06:41 PM

Ok :)

#11 Xannast

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Posted 17 May 2015 - 07:39 PM

Nvidia download is stuck on 128 MB

#12 Aura

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Posted 17 May 2015 - 07:42 PM

Can you download it in another web browser?

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#13 Xannast

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Posted 17 May 2015 - 07:50 PM

It's going now, I had to restart the download I got past 128 MB

#14 Aura

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Posted 17 May 2015 - 07:52 PM

All good it happens sometimes :)

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#15 Xannast

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Posted 17 May 2015 - 08:06 PM

Alright Mr. Aura, im done with downloading and restarting the computer for both :)






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