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Google Chrome & Avast wont open aol mail due to certifications


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#1 monticello

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Posted 17 May 2015 - 04:38 PM

No fix from aol or chrome - no way to fix it - now?


Edited by hamluis, 17 May 2015 - 06:20 PM.
Moved from Win 7 to AV/AM Software - Hamluis


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#2 Aura

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Posted 17 May 2015 - 05:09 PM

Hi monticello :)

Did you try disabling the avast! Mail Shield module, and see if you can open the emails?

http://www.getavast.net/support/turn-off-shields

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#3 quietman7

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Posted 17 May 2015 - 06:53 PM

Do you have the same problem with Internet Explorer or Firefox?
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#4 monticello

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Posted 17 May 2015 - 07:35 PM

I dont use Firefox or IE.  In a desperate attempt to fix something I did reinstall Avast and it did seem to resolve the issue - why I have no idea.  I did get a brief error GRRR and it disappeared - back to aol and chrome problem - my understanding is that if you dont use the proper aol address (http or https???) that is also an issue - this is all that I know!  



#5 Aura

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Posted 17 May 2015 - 07:38 PM

There's a know issue between avast! Web Shield module and certificate errors in the web browsers. As far as I know, it's totally random and there seems to be no apparent "fix" to it other than disabling it. If you disable avast! Web Shield module like I linked above, does it works?

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#6 quietman7

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Posted 17 May 2015 - 07:59 PM

Turning off all Avast shields basically means completely turning off the whole Avast Antivirus active protection.

Mail shield checks incoming and outgoing email messages for viruses and links to malicious websites.


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#7 quietman7

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Posted 17 May 2015 - 08:15 PM

After installing Avast 2015 some 3rd party mail clients...may start to show a warning message that the mail server certificate is invalid when you send and receive e-mails. The Mail Shield in Avast 2015 uses an advanced scanning method for incoming and outgoing e-mails over SSL/TLS secured connections, which works transparently for most mail clients. Therefore it normally does not need any extra configuration to work with your mail provider. However mail clients which have their own certificate stores like Mozilla Thunderbird, SeaMonkey, or The Bat! need additional configuration. Otherwise, you may get warnings about invalid mail server certificates when you send and receive e-mails. To avoid such warnings about invalid mail server certificates, export the Mail Shield certificate and import it to your mail client's certificate store.

Avast 2015: Warnings about invalid mail server certificates when sending and receiving e-mails
Adding Websites to the Exclusions List
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#8 Patricia Williamson

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Posted 18 May 2015 - 07:45 AM

If you're use the oldest version of avast antivirus than this problem is occur in google chrome.You can install the updated version of avast to solve this issue.



#9 Aura

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Posted 18 May 2015 - 08:03 AM

I imagine this is because of the changes in the version 42 of Google Chrome which modifies the trust criterias of Chrome for a certificate?

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#10 monticello

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Posted 18 May 2015 - 10:54 AM

I did reinstall Avast antivirus--it was up to date but got corrupted somehow -and that seems to work for now.  With respect to Google Chrome 42 and certificates I dont know how to check that but I also reinstalled that -my computer should be spanking clean - thanks all!



#11 Aura

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Posted 18 May 2015 - 11:22 AM

You can check the Google Chrome version by clicking on "About Google Chrome" in the settings menu.

And no problem Monticello, our pleasure :)

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#12 quietman7

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Posted 18 May 2015 - 01:17 PM

For browser issues you should start a new topic in the Web Browsing/Email and Other Internet Applications forum where other Chrome users can provide suggestions.
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