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windows 8.1 black screen on startup


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#1 batman03

batman03

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Posted 17 May 2015 - 02:50 PM

Hi,

 

Yesterday, I updated my windows 8.1, the process went well until the computer restarted but just after the windows logo disappeared from the screen, nothing happened and just the mouse pointer is visible on the screen. I tried startup repair from windows DVD, and other recovering options, but no result. I don't want to loose my installed apps and other files. is there any safe solution to this problem. thanks in advance

 

Laptop: LENOVO G500

Systeme: windows 8.1 (64)

 

 


Best regards

Batman

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#2 batman03

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Posted 18 May 2015 - 12:09 PM

One other thing

 

I've just tried "startup repair" using windows installation DVD, but it seems that the startup process goes well, because in the log file (srtTrail.txt) it is mentionned that the startup process is ok.

 

I tried to "refresh my computer" but it asks me to agree with deleting all apps installed from disks, thing that i don't want for now.

 

I hope thess informations can help 

 

Waiting for your advices.


Best regards

Batman




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