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sound stutter and mouse lag


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3 replies to this topic

#1 rfsdvm

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Posted 17 May 2015 - 02:40 PM

had great results from my last plea for help, so here's my next:

 

Homebuilt Pc several years old, running great until last few weeks.

Now when have multiple tasks going:

(eg downloading files, transferring files disk to ext drive, or using remote desktop)

and try to watch video on youtube, etc or listen to audio on itunes, sound begins

to stutter (or act like in slow motion in severe instances), mouse has some lag, 

and sound problem worsens when mousing around.

 

specs: windows 8.1 pro

Intel core2 duo E8400 3.0GHz

8.0 GB

64-bit

MB: Gibabyte EP45-UD3P

HDD: 2.0 TB

 

use AVG Internet security 2015, scans clear, as are spybot SD, adaware and malwarebytes.

 

Would greatly appreciate any help.

 

 



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#2 hamluis

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Posted 17 May 2015 - 04:29 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 rfsdvm

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Posted 17 May 2015 - 05:10 PM

Thanks Louis,

 

speccy link:

http://speccy.piriform.com/results/E5cGsNeyoKbyWxaHPydFsm6

 

miniToolBox results:

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by rfsdvm (administrator) on 17-05-2015 at 18:04:14
Running from "C:\Users\rfsdvm\Desktop"
Microsoft Windows 8.1 Pro  (X64)
Model: EP45-UD3P Manufacturer: Gigabyte Technology Co., Ltd.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/17/2015 04:01:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/17/2015 03:52:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/16/2015 08:32:01 AM) (Source: MsiInstaller) (User: HOMEBLUE)
Description: Product: Adobe Reader XI (11.0.10) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011011}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
Error: (05/16/2015 08:21:22 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/16/2015 04:14:54 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/16/2015 04:05:33 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/16/2015 00:43:24 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
 
Error: (05/15/2015 05:44:23 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"1".Error in manifest or policy file "UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"2" on line UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0".
Definition is UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (05/14/2015 07:16:38 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
 
Error: (05/14/2015 05:46:46 AM) (Source: MsiInstaller) (User: HOMEBLUE)
Description: Product: Adobe Reader XI (11.0.10) - Update '{AC76BA86-7AD7-0000-2550-7A8C40011011}' could not be installed. Error code 1625. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
 
System errors:
=============
Error: (05/17/2015 05:47:07 PM) (Source: DCOM) (User: HOMEBLUE)
Description: {DC0C2640-1415-4644-875C-6F4D769839BA}
 
Error: (05/16/2015 08:02:36 AM) (Source: BugCheck) (User: )
Description: 0x0000001e (0xffffffffc0000005, 0xfffff801aab7b050, 0xffffd00020c553b8, 0xffffd00020c54bc0)C:\WINDOWS\MEMORY.DMP051615-57953-01
 
Error: (05/16/2015 08:02:36 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 7:14:42 AM on ‎5/‎16/‎2015 was unexpected.
 
Error: (05/13/2015 06:17:20 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Security Update for Windows 8.1 for x64-based Systems (KB3045171).
 
Error: (05/13/2015 06:16:28 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 8.1 for x64-based Systems (KB3044673).
 
Error: (05/13/2015 06:16:19 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 8.1 for x64-based Systems (KB3037924).
 
Error: (05/13/2015 06:16:19 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Security Update for Microsoft .NET Framework 4.5.1 and 4.5.2 on Windows 8.1 and Windows Server 2012 R2 x64-based Systems (KB3023222).
 
Error: (05/13/2015 06:15:38 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Security Update for Windows 8.1 for x64-based Systems (KB3055642).
 
Error: (05/13/2015 06:14:12 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 8.1 for x64-based Systems (KB3045992).
 
Error: (05/13/2015 06:13:32 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80070002: Update for Windows 8.1 for x64-based Systems (KB3022345).
 
Microsoft Office Sessions:
=========================
Error: (05/17/2015 04:01:07 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files (x86)\Microsoft Office\Office15\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\Office15\UccApi.DLL1
 
Error: (05/17/2015 03:52:46 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files (x86)\Microsoft Office\Office15\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\Office15\UccApi.DLL1
 
Error: (05/16/2015 08:32:01 AM) (Source: MsiInstaller)(User: HOMEBLUE)
Description: Adobe Reader XI (11.0.10){AC76BA86-7AD7-0000-2550-7A8C40011011}1625(NULL)(NULL)(NULL)
 
Error: (05/16/2015 08:21:22 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files (x86)\Microsoft Office\Office15\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\Office15\UccApi.DLL1
 
Error: (05/16/2015 04:14:54 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files (x86)\Microsoft Office\Office15\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\Office15\UccApi.DLL1
 
Error: (05/16/2015 04:05:33 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files (x86)\Microsoft Office\Office15\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\Office15\UccApi.DLL1
 
Error: (05/16/2015 00:43:24 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
 
Error: (05/15/2015 05:44:23 AM) (Source: SideBySide)(User: )
Description: UccApi,processorArchitecture="AMD64",type="win32",version="15.0.0.0"UccApi,processorArchitecture="x86",type="win32",version="15.0.0.0"C:\Program Files (x86)\Microsoft Office\Office15\lync.exe.ManifestC:\Program Files (x86)\Microsoft Office\Office15\UccApi.DLL1
 
Error: (05/14/2015 07:16:38 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.
System Error:
Access is denied.
 
Error: (05/14/2015 05:46:46 AM) (Source: MsiInstaller)(User: HOMEBLUE)
Description: Adobe Reader XI (11.0.10){AC76BA86-7AD7-0000-2550-7A8C40011011}1625(NULL)(NULL)(NULL)
 
=========================== Installed Programs ============================
ACDSee Video Converter Pro 4.1 (HKLM-x32\...\ACDSee_acdVCPro) (Version: 4.1.0.166 - ACD Systems International Inc.)
Adobe Digital Editions 3.0 (HKLM-x32\...\Adobe Digital Editions 3.0) (Version: 3.0.1 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.11) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.11 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
Aimersoft Video Converter Ultimate(Build 6.2.1.0) (HKLM-x32\...\Aimersoft Video Converter Ultimate_is1) (Version: 6.2.1.0 - Aimersoft Software)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Anatomy & Physiology (HKLM-x32\...\{7255B844-E03F-4B87-B27F-0E4699D4893C}) (Version: 1.5.04 - Visible Body)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
AutoHotkey 1.1.21.03 (HKLM\...\AutoHotkey) (Version: 1.1.21.03 - Lexikos)
AVG 2015 (HKLM\...\{3A1B060C-5D3F-4FFA-914E-6292A6F7464E}) (Version: 15.0.4342 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\{B38CFE4C-C9C4-460B-8353-F56DF2AC3877}) (Version: 15.0.5941 - AVG Technologies) Hidden
AVG 2015 (HKLM\...\AVG) (Version: 2015.0.5941 - AVG Technologies)
AVG PC TuneUp 2015 (en-US) (HKLM-x32\...\{4AC74ED1-719B-46DA-8B8A-340FBF892291}) (Version: 15.0.1001.373 - AVG Technologies) Hidden
AVG PC TuneUp 2015 (HKLM-x32\...\{A996C182-3724-4DF1-A4BC-66154FE57DFE}) (Version: 15.0.1001.373 - AVG Technologies) Hidden
AVG PC TuneUp 2015 (HKLM-x32\...\AVG PC TuneUp) (Version: 15.0.1001.373 - AVG Technologies)
BlindWrite 7 (HKLM-x32\...\{C0775A40-9CBC-430A-B055-6367E3DFEB13}_is1) (Version: 7.0.0.0 - VSO Software)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
calibre (HKLM-x32\...\{4ED40090-5A38-415F-B222-26DD6D3C1AEF}) (Version: 2.2.0 - Kovid Goyal)
CameraHelperMsi (HKLM-x32\...\{15634701-BACE-4449-8B25-1567DA8C9FD3}) (Version: 13.51.815.0 - Logitech) Hidden
Citrix Online Launcher (HKLM-x32\...\{3D5F07C3-1B93-47F8-9F8A-DE8E47BF1669}) (Version: 1.0.209 - Citrix)
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.48.1.0347 - Disc Soft Ltd)
dBpoweramp (HKLM-x32\...\dBpoweramp) (Version: Release 15 - Illustrate)
dBpoweramp DSP Effects (HKLM-x32\...\dBpoweramp DSP Effects) (Version: Release 10 - Illustrate)
Duplicate Cleaner Pro 3.2.6 (HKLM-x32\...\Duplicate Cleaner Pro) (Version: 3.2.6 - DigitalVolcano Software Ltd)
DVD Converter Ultimate 3 (HKLM-x32\...\{{FCB14923-F3B5-4A91-8A2B-1E877AFE5B93}_is1) (Version: 3.4.0.18 - VSO Software)
DVDFab 9.1.6.6 (04/09/2014) (HKLM-x32\...\DVDFab 9_is1) (Version:  - Fengtao Software Inc.)
erLT (HKLM-x32\...\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}) (Version: 1.20.138.34 - Logitech, Inc.) Hidden
Evernote v. 5.7.1 (HKLM-x32\...\{6EE04364-6568-11E4-B696-00163E98E7D6}) (Version: 5.7.1.5586 - Evernote Corp.)
Eye-Fi Center 3.4 (HKLM-x32\...\{7764F7B0-7225-4145-82B6-2AB4540D33A6}) (Version: 3.4.26 - Eye-Fi, Inc)
Fitbit Connect (HKLM-x32\...\{D3CD091B-296B-48E9-9F0F-E9FE53E02E41}) (Version: 1.0.3.5511 - Fitbit Inc.)
Flash Player Pro V5.95 (HKLM-x32\...\Flash Player Pro_is1) (Version: 5.95 - FlashPlayerPro.com)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Drive (HKLM-x32\...\{35574F09-89F9-4B16-B69B-64F3E25901B8}) (Version: 1.21.9226.6034 - Google, Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.27.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
GoToMeeting 7.1.8.2553 (HKCU\...\GoToMeeting) (Version: 7.1.8.2553 - CitrixOnline)
GoToMyPC (HKLM\...\{91E91FEC-9AF1-4F45-841A-78B7BF434F8F}) (Version: 8.2.1470 - Citrix Online)
HandBrake 0.9.9.1 (HKLM-x32\...\HandBrake) (Version: 0.9.9.1 - )
HiDef Media Player 1.1.12 (HKLM-x32\...\HiDef Media Player) (Version: 1.1.12 - HiDefMedia)
HMA! Pro VPN 2.8.19.0 (HKLM-x32\...\HMA! Pro VPN) (Version: 2.8.19.0 - Privax Ltd)
HP Officejet Pro 8600 Basic Device Software (HKLM\...\{791A06E2-340F-43B0-8FAB-62D151339362}) (Version: 28.0.1315.0 - Hewlett-Packard Co.)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
iMacros Version 10.0.2.2823 (x64) (HKLM\...\{9C5118F7-E26D-4fc0-B7F4-4A067A0808FA}_is1) (Version: 10.0.2.2823 - Ipswitch, Inc)
inSSIDer Wi-Fi Helper (HKLM-x32\...\{E9AB7FB6-D488-4273-B719-4EC757D03D78}) (Version: 1.0.0.39 - MetaGeek, LLC)
IsoBuster 3.5 (HKLM-x32\...\IsoBuster_is1) (Version: 3.5 - Smart Projects)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 8 Update 40 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218040F0}) (Version: 8.0.400 - Oracle Corporation)
Logitech Webcam Software (HKLM-x32\...\{D40EB009-0499-459c-A8AF-C9C110766215}) (Version: 2.80 - Logitech Inc.)
MagicDisc 2.7.106 (HKLM-x32\...\MagicDisc 2.7.106) (Version:  - )
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Microsoft Office Professional Plus 2013 (HKLM-x32\...\Office15.PROPLUS) (Version: 15.0.4569.1506 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.40416.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
Mozilla Firefox 37.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 37.0.2 (x86 en-US)) (Version: 37.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MPC-HC 1.7.8 (64-bit) (HKLM\...\{2ACBF1FA-F5C3-4B19-A774-B22A31F231B9}_is1) (Version: 1.7.8 - MPC-HC Team)
NETGEAR Genie (HKLM-x32\...\NETGEAR Genie) (Version: 2.3.1.46 - NETGEAR Inc.)
NETGEAR USB Control Center   (HKLM-x32\...\{4528B812-FF2C-4E3A-A9EA-1ECB483BF03A}) (Version: 1.32 - NETGEAR)
Newsbin Pro (HKLM\...\Newsbin6) (Version: 6.53 - DJI Interprises, LLC)
NVIDIA 3D Vision Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 331.65 - NVIDIA Corporation)
NVIDIA Graphics Driver 331.65 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 331.65 - NVIDIA Corporation)
NVIDIA Update 1.15.2 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Update) (Version: 1.15.2 - NVIDIA Corporation)
Outils de vérification linguistique 2013 de Microsoft Office - Français (HKLM-x32\...\{90150000-001F-040C-0000-0000000FF1CE}) (Version: 15.0.4569.1506 - Microsoft Corporation) Hidden
OverDrive Media Console (HKLM-x32\...\{7A9AB748-A66C-46C2-84CA-D3185727C9B0}) (Version: 3.3.1 - OverDrive, Inc.)
Plex Media Server (HKLM-x32\...\{7425d872-d65d-42c9-8c6d-7a8a529a4b50}) (Version: 0.9.1107 - Plex, Inc.)
Plex Media Server (HKLM-x32\...\{9C126D2F-7B21-4DE4-90CA-1BC30DA6DE95}) (Version: 0.9.1107 - Plex, Inc.) Hidden
PowerISO (HKLM-x32\...\PowerISO) (Version: 6.1 - Power Software Ltd)
PowerTeacher Gradebook Launcher (HKCU\...\PTg) (Version: 1.0 - Pearson)
Private Proxy (HKLM-x32\...\{26E8F025-1C39-4394-8252-F62CDD14C7FB}) (Version: 3.01 - Privacy Partners)
Python 2.7.9 (HKLM-x32\...\{79F081BF-7454-43DB-BD8F-9EE596813232}) (Version: 2.7.9150 - Python Software Foundation)
QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
Seagate Dashboard (HKLM-x32\...\{67445E65-3D93-428F-83A5-446F7D02689A}) (Version: 3.1.3.0 - Seagate)
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition (HKLM-x32\...\{90150000-0011-0000-0000-0000000FF1CE}_Office15.PROPLUS_{7F6C4883-A18C-459A-82C1-A2F9403F2DA6}) (Version:  - Microsoft)
Shark007 Standard Codecs (HKLM-x32\...\{898E81AD-6DB9-4750-866B-B8958C5DC7AA}) (Version: 2.0.9 - Shark007)
SketchUp 2014 (HKLM-x32\...\{F246092E-FA0B-47C8-9D3E-CF8C210293C8}) (Version: 14.1.1282 - Trimble Navigation Limited)
Snagit 11 (HKLM-x32\...\{44BD21C2-9132-48DB-B65B-23817E4C6F4B}) (Version: 11.2.0 - TechSmith Corporation)
Snagit 12 (HKLM-x32\...\{979028FC-2DBF-4BB4-A9EC-4627A9D63D50}) (Version: 12.2.2 - TechSmith Corporation) Hidden
Snagit 12 (HKLM-x32\...\{e8720e7e-08a2-4a30-9bce-70aa27c2a3dc}) (Version: 12.2.2.2107 - TechSmith Corporation)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.4.40 - Safer-Networking Ltd.)
Stardock Start8 (HKLM\...\Start8_is1) (Version: 1.31 - Stardock Software, Inc.)
SumatraPDF (HKLM-x32\...\SumatraPDF) (Version: 3.0 - Krzysztof Kowalczyk)
swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.29947 - TeamViewer)
TurboTax 2013 (HKLM-x32\...\TurboTax 2013) (Version: 2013.0 - Intuit, Inc)
TurboTax 2014 (HKLM-x32\...\TurboTax 2014) (Version: 2014.0 - Intuit, Inc)
Update for Skype for Business 2015 (KB2889853) 32-Bit Edition (HKLM-x32\...\{90150000-012B-0409-0000-0000000FF1CE}_Office15.PROPLUS_{BF1B3F01-93F3-4B83-93DB-132EB1AED259}) (Version:  - Microsoft)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.2.1 - VideoLAN)
VSO ConvertXToDVD (HKLM-x32\...\{CE1F93C0-4353-4C9D-84DA-AB4E7C63ED32}_is1) (Version: 5.0.0.37 - VSO-Software SARL)
Vuze (HKLM\...\8461-7759-5462-8226) (Version: 5.5.0.0 - Azureus Software, Inc.)
Vuze Remote Toolbar v9.8 (HKLM-x32\...\{D41A0173-FFD4-4422-9E52-467EA116C14B}) (Version: 9.8 - Spigot, Inc.)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
WinDjView 2.1 (HKLM\...\WinDjView) (Version: 2.1 - Andrew Zhezherun)
Windows Driver Package - Citrix Systems monblanking Citrix Driver  (04/25/2013 6.2.101.0) (HKLM\...\831FB1509292986F102B3AB7C8451FA1EA13B0F7) (Version: 04/25/2013 6.2.101.0 - Citrix Systems)
WinHTTrack Website Copier 3.48-19 (x64) (HKLM\...\WinHTTrack Website Copier_is1) (Version: 3.48.19 - HTTrack)
WinISO 5.3 (HKLM-x32\...\WinISO_is1) (Version:  - WinISO Computing Inc.)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)
WinX DVD Ripper Platinum 7.5.5 (HKLM-x32\...\WinX DVD Ripper Platinum_is1) (Version:  - Digiarty Software, Inc.)
Xilisoft DVD Ripper Ultimate (HKLM-x32\...\Xilisoft DVD Ripper Ultimate) (Version: 7.8.1.20140505 - Xilisoft)
Youtube Downloader HD v. 2.9.9.14 (HKLM-x32\...\Youtube Downloader HD_is1) (Version:  - YoutubeDownloaderHD.com)
 
========================= Memory info: ===================================
Percentage of memory in use: 35%
Total physical RAM: 8190.3 MB
Available physical RAM: 5254.8 MB
Total Pagefile: 16382.3 MB
Available Pagefile: 13301.22 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.37 MB
 
========================= Partitions: =====================================
2 Drive c: () (Fixed) (Total:2047.9 GB) (Free:435.55 GB) NTFS
 
========================= Users: ========================================
User accounts for \\HOMEBLUE
 
Administrator            Guest                    rfsdvm                   
UpdatusUser              
 
**** End of log ****

Edited by hamluis, 17 May 2015 - 06:44 PM.


#4 hamluis

hamluis

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Posted 17 May 2015 - 07:14 PM

I would start by uninstalling TuneUp Utilities.  I would also uninstall AVG's "PC Tuneup" utility.  These types of programs are unnecessary and tend to create problems where there were none before.  BC does not support the use of such "tools".

 

Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494

 

Sound stuttering, IME, was usually due to insufficient CPU power for systems with onboard audio...but that was many years ago and should not be an issue with your system.

 

Most of the errors in Event Viewer...seem to indicate a basic problem with recognizing your system as a 64-bit system...or you are trying to install 32-bit components on your 64-bit system, IMO.  That's somewhat unusual, IME...the only thing I would suspect would be system corruption and/or a troublesome hard drive.  IMO, it would not hurt to run a hard drive diagnostic...just to eliminate such thoughts as I have.

 

SeaTools For Windows (Maxtor, Seagate, Samsung only) Download - http://www.seagate.com/files/www-content/support-content/downloads/seatools/en-us/seatools-for-windows-en-us.pdf

 

Have you previously posted a topic in the Win 8 forum regarding such errors as reflected above?

 

Louis






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