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Windows 7 slowdowns tied to streaming video


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13 replies to this topic

#1 MikeOnDrake

MikeOnDrake

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  • Local time:08:41 PM

Posted 17 May 2015 - 01:16 PM

I posted this earlier in Internet & Networking → Web Browsing/Email and Other Internet Applications, but I feel like that may have been the wrong forum, so I'm reposting here. My apologies.

----------------------------------

Hi,

 

I use Firefox with Adobe Flash Player and Shockwave, and recently I've been having an issue with watching videos on youtube. After several minutes everything starts to slow down - the picture gets jumpy and then freezes, the sound starts dropping out, and all other open applications get very slow and/or unresponsive.

 

I don't generally have slowdowns when I don't watch videos. The only other odd thing I've noticed recently is that the fans sometimes seem like they may be working a little too hard given the number of applications I have open, but that could be my imagination.

 

So far, I have done the following (none of which helped):

 

Checked my link speed at Ookla (24.92 Mbps down and 6.04 Mbps up).

Uninstalled and reinstalled newest versions of both Flash and Shockwave.

Updated Firefox to 38.0.1.

Ran Malwarebytes and MS Security Essentials scans (both were clean).

 

Here's a link to my Speccy snapshot: http://speccy.piriform.com/results/KCHBn6LgVmojIFZhXvhhEaW

 

At the bottom of this message I pasted MiniToolBox output with 'List last 10 Event Viewer Errors', 'List Installed Programs', and 'List Users, Partitions and Memory size' boxes checked.

 

Can anyone help me troubleshoot this?

 

Thanks in advance for your kind assistance,

 

Mike

 

----------------------------------------------------------------

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Mike (administrator) on 16-05-2015 at 20:50:28
Running from "C:\downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/16/2015 07:23:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/16/2015 07:22:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: MFManager.exe, version: 1.1.1.19, time stamp: 0x50b44607
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0xb14
Faulting application start time: 0xMFManager.exe0
Faulting application path: MFManager.exe1
Faulting module path: MFManager.exe2
Report Id: MFManager.exe3

Error: (05/16/2015 07:22:04 PM) (Source: .NET Runtime) (User: )
Description: Application: MFManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
   at k..ctor()
   at ay..ctor()
   at aa.a(System.String[])

Error: (05/16/2015 07:15:39 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/16/2015 07:14:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: MFManager.exe, version: 1.1.1.19, time stamp: 0x50b44607
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0xbf0
Faulting application start time: 0xMFManager.exe0
Faulting application path: MFManager.exe1
Faulting module path: MFManager.exe2
Report Id: MFManager.exe3

Error: (05/16/2015 07:14:31 PM) (Source: .NET Runtime) (User: )
Description: Application: MFManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
   at k..ctor()
   at ay..ctor()
   at aa.a(System.String[])

Error: (05/16/2015 07:03:06 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/16/2015 07:02:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: MFManager.exe, version: 1.1.1.19, time stamp: 0x50b44607
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18229, time stamp: 0x51fb1116
Exception code: 0xe0434352
Fault offset: 0x0000c41f
Faulting process id: 0xa30
Faulting application start time: 0xMFManager.exe0
Faulting application path: MFManager.exe1
Faulting module path: MFManager.exe2
Report Id: MFManager.exe3

Error: (05/16/2015 07:01:56 PM) (Source: .NET Runtime) (User: )
Description: Application: MFManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
   at k..ctor()
   at ay..ctor()
   at aa.a(System.String[])

Error: (05/16/2015 06:43:07 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (05/16/2015 07:21:50 PM) (Source: Service Control Manager) (User: )
Description: The P&E BDM Cable Driver II service failed to start due to the following error:
%%2

Error: (05/16/2015 07:14:12 PM) (Source: Service Control Manager) (User: )
Description: The P&E BDM Cable Driver II service failed to start due to the following error:
%%2

Error: (05/16/2015 07:12:57 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.197.2658.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.3.0216.00

    Source Path: 4.3.0216.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (05/16/2015 07:01:34 PM) (Source: Service Control Manager) (User: )
Description: The P&E BDM Cable Driver II service failed to start due to the following error:
%%2

Error: (05/16/2015 07:00:39 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.197.2658.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.3.0216.00

    Source Path: 4.3.0216.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (05/16/2015 07:00:39 PM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.197.2658.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.3.0216.00

    Source Path: 4.3.0216.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (05/16/2015 06:41:42 PM) (Source: Service Control Manager) (User: )
Description: The P&E BDM Cable Driver II service failed to start due to the following error:
%%2

Error: (05/16/2015 06:31:09 PM) (Source: Service Control Manager) (User: )
Description: The P&E BDM Cable Driver II service failed to start due to the following error:
%%2

Error: (05/16/2015 06:21:15 PM) (Source: Service Control Manager) (User: )
Description: The P&E BDM Cable Driver II service failed to start due to the following error:
%%2

Error: (05/16/2015 11:53:17 AM) (Source: Service Control Manager) (User: )
Description: The P&E BDM Cable Driver II service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (05/16/2015 07:23:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/16/2015 07:22:22 PM) (Source: Application Error)(User: )
Description: MFManager.exe1.1.1.1950b44607KERNELBASE.dll6.1.7601.1822951fb1116e04343520000c41fb1401d090377e550e0fC:\Program Files (x86)\Canon\ImageBrowser EX\MFManager.exeC:\Windows\syswow64\KERNELBASE.dllc8a6e864-fc2a-11e4-87fc-005056c00008

Error: (05/16/2015 07:22:04 PM) (Source: .NET Runtime)(User: )
Description: Application: MFManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
   at k..ctor()
   at ay..ctor()
   at aa.a(System.String[])

Error: (05/16/2015 07:15:39 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/16/2015 07:14:36 PM) (Source: Application Error)(User: )
Description: MFManager.exe1.1.1.1950b44607KERNELBASE.dll6.1.7601.1822951fb1116e04343520000c41fbf001d090366f20d544C:\Program Files (x86)\Canon\ImageBrowser EX\MFManager.exeC:\Windows\syswow64\KERNELBASE.dllb322693f-fc29-11e4-89dd-005056c00008

Error: (05/16/2015 07:14:31 PM) (Source: .NET Runtime)(User: )
Description: Application: MFManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
   at k..ctor()
   at ay..ctor()
   at aa.a(System.String[])

Error: (05/16/2015 07:03:06 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (05/16/2015 07:02:03 PM) (Source: Application Error)(User: )
Description: MFManager.exe1.1.1.1950b44607KERNELBASE.dll6.1.7601.1822951fb1116e04343520000c41fa3001d09034aa5d1dbeC:\Program Files (x86)\Canon\ImageBrowser EX\MFManager.exeC:\Windows\syswow64\KERNELBASE.dllf26eeb11-fc27-11e4-8bcb-005056c00008

Error: (05/16/2015 07:01:56 PM) (Source: .NET Runtime)(User: )
Description: Application: MFManager.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:
   at k..ctor()
   at ay..ctor()
   at aa.a(System.String[])

Error: (05/16/2015 06:43:07 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


CodeIntegrity Errors:
===================================
  Date: 2015-03-08 14:09:52.426
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\hcdriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2015-03-08 14:09:52.395
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\hcdriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-11 14:58:37.321
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\hcdriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-02-11 14:58:37.274
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\hcdriver.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-09-01 19:10:38.832
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-01 11:09:54.854
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-01 10:26:33.460
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-01 10:23:52.007
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-01 10:20:46.035
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-01 09:52:16.411
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\wininet.dll because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Tools for .Net 3.5 (Version: 3.11.50727)
????? Visual Studio 2012 Verification SDK - rus (Version: 12.0.30501)
AccelerometerP11 (Version: 2.00.10.22)
ActivePerl 5.14.2 Build 1402 (64-bit) (Version: 5.14.1402)
Adobe Flash Player 17 NPAPI (Version: 17.0.0.188)
Adobe Reader XI (11.0.11) (Version: 11.0.11)
Adobe Shockwave Player 12.1 (Version: 12.1.8.158)
Advanced Audio FX Engine (Version: 1.12.05)
Apple Software Update (Version: 2.1.3.127)
Application Insights Tools for Visual Studio 2013 (Version: 2.4)
AzureTools.Notifications (Version: 2.1.10731.1602)
Behaviors SDK (Windows Phone) for Visual Studio 2013 (Version: 12.0.50716.0)
Behaviors SDK (Windows) for Visual Studio 2013 (Version: 12.0.50429.0)
BioAPI Framework (Version: 1.0.2)
Blend for Visual Studio 2013 (Version: 12.0.41002.1)
Blend for Visual Studio 2013 ENU resources (Version: 12.0.41002.1)
Blend for Visual Studio SDK for .NET 4.5 (Version: 3.0.40218.0)
Blend for Visual Studio SDK for Silverlight 5 (Version: 3.0.40218.0)
Bonjour (Version: 3.0.0.10)
Build Tools - amd64 (Version: 12.0.31101)
Build Tools - x86 (Version: 12.0.31101)
Build Tools Language Resources - amd64 (Version: 12.0.31101)
Build Tools Language Resources - x86 (Version: 12.0.31101)
Canon CanoScan LiDE 120 On-screen Manual (Version: 7.7.1)
Canon IJ Scan Utility (Version: 1.1.11.1)
Canon Quick Menu (Version: 2.4.0)
Canon Utilities Digital Photo Professional (Version: 3.13.0.1)
Canon Utilities EOS Sample Music (Version: 1.0.1.1)
Canon Utilities EOS Utility (Version: 2.13.0.0)
Canon Utilities ImageBrowser EX (Version: 1.1.0.18)
Canon Utilities PhotoStitch (Version: 3.1.23.47)
Canon Utilities Picture Style Editor (Version: 1.13.0.0)
CanoScan LiDE 120 Scanner Driver (Version: 1.00)
CodeWarrior Development Studio for Microcontrollers v10.1 (Version: 10.1)
CodeWarrior Development Studio for Microcontrollers v10.4 (Version: 10.4)
CoffeeCup Free FTP (Version: 4.5.17)
Custom (Version: 12.34.56.789)
CVSNT (Version: 2.0.51)
CyberLink PowerDVD 9.5 (Version: 9.5.1.3426)
Dell ControlVault Host Components Installer 64 bit (Version: 2.0.20.159)
Dell Data Protection | Access (Version: 01.01.00.085)
Dell Data Protection | Access (Version: 2.0.00000.085)
Dell Data Protection | Access | Drivers (Version: 1.00.011)
Dell Data Protection | Access | Middleware (Version: 1.00.005)
Dell Touchpad (Version: 7.1208.101.116)
Dell Webcam Central (Version: 1.40.05)
DellAccess (Version: 01.01.00.053)
DirectX 9 Runtime (Version: 1.00.0000)
Dotfuscator and Analytics Community Edition (Version: 5.5.4954.46574)
EMBASSY Security Center (Version: 04.03.00.067)
Entity Framework 6.1.1 Tools  for Visual Studio 2013 (Version: 12.0.30610.0)
ESET Online Scanner v3
Freescale MQX 3.7 (Version: 3.7.0)
Freescale USB Stack v4.1.1 (Version: 4.1.1)
Gemalto (Version: 01.64.01.0010)
Google Chrome (Version: 42.0.2311.152)
Google Update Helper (Version: 1.3.25.11)
Google Update Helper (Version: 1.3.27.5)
GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
HI-TECH C Compiler for the PIC10/12/16 MCUs V9.83PL0 (Version: 9.83)
HI-TECH C PRO for the PIC18 MCU Family V9.80PL0 (Version: 9.80)
HI-TECH PICC-18 STD V9.52PL0 (Version: 9.52)
IIS 8.0 Express (Version: 8.0.1557)
IIS Express Application Compatibility Database for x64
IIS Express Application Compatibility Database for x86
Inno Setup version 5.5.5 (Version: 5.5.5)
Java 7 Update 25 (Version: 7.0.250)
Java 7 Update 55 (64-bit) (Version: 7.0.550)
Java Auto Updater (Version: 2.1.9.5)
J-Link ARM V4.80c (Version: V4.80c)
Junk Mail filter update (Version: 14.0.8089.726)
Keil µVision4 (Version: 5.10.0.2)
Kinetis Design Studio (Version: 1.0.1)
Kit SDK de vérification de Visual Studio 2012 - fra (Version: 12.0.30501)
Live! Cam Avatar Creator (Version: 4.6.3009.1)
LocalESPC (Version: 8.59.29989)
LocalESPC Dev12 (Version: 8.100.25984)
LocalESPCui for en-us Dev12 (Version: 8.100.25984)
Magical Jelly Bean KeyFinder (Version: 2.0.10.10)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Memory Profiler (Version: 12.0.31101)
Microchip Application Libraries v2012-08-22 (Version: v2012-08-22)
Microsoft .NET Framework 4 Multi-Targeting Pack (Version: 4.0.30319)
Microsoft .NET Framework 4.5 Multi-Targeting Pack (Version: 4.5.50710)
Microsoft .NET Framework 4.5 SDK (Version: 4.5.50710)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (ENU) (Version: 4.5.50932)
Microsoft .NET Framework 4.5.1 Multi-Targeting Pack (Version: 4.5.50932)
Microsoft .NET Framework 4.5.1 RC Multi-Targeting Pack for Windows Store Apps (ENU) (Version: 4.5.21005)
Microsoft .NET Framework 4.5.1 RC Multi-Targeting Pack for Windows Store Apps (Version: 4.5.21005)
Microsoft .NET Framework 4.5.1 SDK (Version: 4.5.51641)
Microsoft Advertising SDK for Windows 8.1 - ENU (Version: 8.1.30809.0)
Microsoft Advertising SDK for Windows Phone 8.1 XAML - ENU (Version: 8.1.40427.0)
Microsoft Advertising Service Extension for Visual Studio (Version: 12.0.40402.0)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft ASP.NET and Web Tools 2013.4 - Visual Studio 2013 (Version: 12.4.51016.0)
Microsoft ASP.NET MVC 4 - Visual Studio 2013 - ENU (Version: 4.1.21001.0)
Microsoft ASP.NET MVC 4 Runtime (Version: 4.0.20716.0)
Microsoft ASP.NET Web Frameworks and Tools - Visual Studio 2013 - ENU (Version: 5.2.21010.0)
Microsoft ASP.NET Web Pages 2 - Visual Studio 2013 - ENU (Version: 4.1.21001.0)
Microsoft ASP.NET Web Pages 2 Runtime (Version: 2.0.20716.0)
Microsoft Azure Mobile Services SDK (Version: 1.0.21007.0)
Microsoft Azure Mobile Services Tools for Visual Studio - v1.3 (Version: 1.3.21014.1602)
Microsoft Azure Shared Components for Visual Studio 2013 - v1.3 (Version: 1.3.21014.1603)
Microsoft C++ REST SDK for Visual Studio 2013 (Version: 1.0)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Expression Blend SDK for .NET 4 (Version: 2.0.20525.0)
Microsoft Help Viewer 2.1 (Version: 2.1.21005)
Microsoft NuGet - Visual Studio 2013 (Version: 2.8.50926.663)
Microsoft Office 2010 Language Pack Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000)
Microsoft Office Home and Student 2013 - en-us (Version: 15.0.4667.1002)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Visio 2010 (Version: 14.0.6029.1000)
Microsoft Office Visio MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft OneDrive (Version: 17.0.4023.1211)
Microsoft Portable Library Multi-Targeting Pack (Version: 12.0.30501.00)
Microsoft Portable Library Multi-Targeting Pack Language Pack - enu (Version: 12.0.30501.00)
Microsoft PowerPoint Viewer (Version: 14.0.7015.1000)
Microsoft Report Viewer Add-On for Visual Studio 2013 (Version: 11.1.3442.2)
Microsoft Security Client (Version: 4.3.0216.0)
Microsoft Security Essentials (Version: 4.3.216.0)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft Silverlight 5 SDK (Version: 5.0.61118.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2012 Command Line Utilities  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Data-Tier App Framework  (Version: 11.1.2902.0)
Microsoft SQL Server 2012 Data-Tier App Framework  (x64) (Version: 11.1.2902.0)
Microsoft SQL Server 2012 Express LocalDB  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Management Objects  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Management Objects  (x64) (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Native Client  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 Transact-SQL ScriptDom  (Version: 11.1.3000.0)
Microsoft SQL Server 2012 T-SQL Language Service  (Version: 11.1.3000.0)
Microsoft SQL Server 2014 Express LocalDB  (Version: 12.0.2000.8)
Microsoft SQL Server 2014 Management Objects  (Version: 12.0.2000.8)
Microsoft SQL Server 2014 Management Objects  (x64) (Version: 12.0.2000.8)
Microsoft SQL Server 2014 Transact-SQL ScriptDom  (Version: 12.0.2000.8)
Microsoft SQL Server 2014 T-SQL Language Service  (Version: 12.0.2000.8)
Microsoft SQL Server Compact 4.0 SP1 x64 ENU (Version: 4.0.8876.1)
Microsoft SQL Server Data Tools - enu (12.0.41012.0) (Version: 12.0.41012.0)
Microsoft SQL Server Data Tools Build Utilities - enu (12.0.30919.1) (Version: 12.0.30919.1)
Microsoft SQL Server System CLR Types (Version: 10.50.1600.1)
Microsoft SQL Server System CLR Types (x64) (Version: 10.50.1600.1)
Microsoft System CLR Types for SQL Server 2012 (Version: 11.1.3366.16)
Microsoft System CLR Types for SQL Server 2012 (x64) (Version: 11.1.3366.16)
Microsoft System CLR Types for SQL Server 2014 (Version: 12.0.2000.8)
Microsoft Team Foundation Server 2013 Update 4 Object Model (x64) (Version: 12.0.31101)
Microsoft Team Foundation Server 2013 Update 4 Object Model Language Pack (x64) - ENU (Version: 12.0.31101)
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========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 8148.9 MB
Available physical RAM: 5245.56 MB
Total Pagefile: 16295.98 MB
Available Pagefile: 13602.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.72 MB

========================= Partitions: =====================================

1 Drive c: (OSDisk) (Fixed) (Total:452.09 GB) (Free:106.58 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:13.67 GB) (Free:6.83 GB) NTFS

========================= Users: ========================================

User accounts for \\MININT-2FCLSJE

Administrator            Guest                    Mike                     


**** End of log ****



BC AdBot (Login to Remove)

 


#2 PuReinSAniTY

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Posted 17 May 2015 - 05:20 PM

Hello, please download malwarebytes from http://www.malwarebytes.org/mwb-download/ and run a threat scan. Please post the log for me to review


they call me te java mayster


#3 MikeOnDrake

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Posted 17 May 2015 - 11:46 PM

Hi,

 

Thanks so much for responding.

 

Below is my MWB threat scan log.

 

Mike

 

---------

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/17/2015
Scan Time: 9:47:05 PM
Logfile:
Administrator: Yes

Version: 2.01.6.1022
Malware Database: v2015.05.17.03
Rootkit Database: v2015.05.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Mike

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 424963
Time Elapsed: 1 hr, 15 min, 52 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#4 PuReinSAniTY

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Posted 18 May 2015 - 04:54 AM

this only happens on youtube correct? try using a different browser and report back on what happens. If that doesn't work try reinstalling adobe flash and shockwave and reseting firefox. also please download adwcleaner from here http://www.bleepingcomputer.com/download/adwcleaner/ choose you're version (32 or 64), run a scan and post the log for my review.

 

Thank you


Edited by awesomecooldude101, 18 May 2015 - 04:55 AM.

they call me te java mayster


#5 MikeOnDrake

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Posted 18 May 2015 - 11:34 PM

The problem is *not* limited to youtube. I have seen it on other sites with streaming video. I can't remember a specific site off the top of my head, but if it's important I'll do some research.

 

I tried using Internet Explorer v11.0.9600.17801 and had the same problems again.

 

I reinstalled Flash and Shockwave, and updated Firefox before my initial post. Is there a good reason to do that again?

 

Below is the output from AdwCleaner (I did not do the cleaning step yet - should I?).

 

Thanks again for your time,

 

Mike

--------------

# AdwCleaner v4.204 - Logfile created 18/05/2015 at 23:13:09
# Updated 12/05/2015 by Xplode
# Database : 2015-05-12.2 [Server]
# Operating system : Windows 7 Professional Service Pack 1 (x64)
# Username : Mike - MININT-2FCLSJE
# Running from : C:\downloads\AdwCleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found : C:\Users\Mike\AppData\Local\Temp\AirInstaller

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Data Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings [ProxyOverride] - *.local

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17801


-\\ Mozilla Firefox v38.0.1 (x86 en-US)


-\\ Google Chrome v42.0.2311.152


*************************

AdwCleaner[R0].txt - [953 bytes] - [18/05/2015 12:05:36]
AdwCleaner[R1].txt - [875 bytes] - [18/05/2015 23:13:09]

########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [933 bytes] ##########
 



#6 Elise

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Posted 19 May 2015 - 02:11 AM

Hello,

Can you restart your computer in Safe Mode with Networking and try to stream a youtube video from there?

To do this, restart the computer and tap F8 until the Advanced Boot Menu options come up. Select "Safe Mode with Networking" and press enter. Wait until Windows loads and enter your logon credentials if that is the case. You will now see a black desktop with your windows version in the corners. You can just open your browser now.


regards, Elise


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#7 MikeOnDrake

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Posted 19 May 2015 - 10:17 AM

Hi Elsie,

 

Restarted the computer into safe mode with networking as you requested. I'm unable to play videos in safe mode. Whenever I try, I get a few seconds of video (jumpy), and then it stops and a message appears on the screen that says, An error occurred. Please try again later. I tried this with several videos on both youtube and infinitelooper and it was always the same result.

 

Also, there's no sound because the laptop sound drivers won't start - not sure why.

 

Thanks,

 

Mike



#8 Elise

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Posted 19 May 2015 - 11:36 AM

Have you tried reinstalling your video drivers?

 

Also, have you tried playing videos saved on your computer, do these run normally?


regards, Elise


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#9 MikeOnDrake

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Posted 19 May 2015 - 01:04 PM

I did go to Device Manager and choose the update option for the video drivers (they are up to date). I don't know how to uninstall and reinstall them, but I'm happy to try it if you would point me to some step by step instructions.

 

I played an mp4 file in Windows Media Player on auto loop for a while and the problem did not happen.

 

I played a webm file in Firefox and the problem DID happen.

 

Mike



#10 Elise

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Posted 19 May 2015 - 01:17 PM

From your Speccy screenshot, both CPU and GPU temperatures are pretty high and can be responsible for the problems you are describing.

 

I'd recommend you to clean the interior of your computer if you haven't done this already.


regards, Elise


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#11 MikeOnDrake

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Posted 19 May 2015 - 01:52 PM

Ugh. It's a laptop. I'll have to find some professional help.

 

While I work that in parallel, do you have any other ideas or suggestions?

 

Thanks again - I really appreciate your help,

 

Mike



#12 Elise

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Posted 19 May 2015 - 02:04 PM

No, I suspect overheating is the problem. The GPU (graphics processing unit, essentially what powers on your video) is too hot, which can cause performance issues.

 

To clean a laptop you can also refer to: http://www.howtogeek.com/194479/how-to-clean-the-dust-out-of-your-laptop/


regards, Elise


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#13 MikeOnDrake

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Posted 19 May 2015 - 06:33 PM

So, with the computer upside down, I blew several short blasts of compressed air into the rear vents, and big clouds of dust came out of the vents on the bottom of the case. I then put it back into its dock and ran two full-screen videos for over ten minutes with no problems. During this time I also noticed that there was a lot less fan activity than usual. I opened Speccy and the GPU temp was around 50, as opposed to 74 in the original snapshop. The CPU temp didn't change much, however.

 

So: It looks like the problem is fixed! You're a genius.

 

Once again, thanks so much for your time and attention. If you're ever in Chicago I'd be happy to buy you several beers. :-)

 

Mike



#14 Elise

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Posted 20 May 2015 - 02:04 AM

You're most welcome Mike, glad to hear that resolved the problem! :)

 

Generally speaking, especially with a laptop, its not a bad idea to clean the ventilation areas every now and then especially when you notice its running hot and the fan is making a lot of noise. You can use tools like Speecy or CoreTemp to check out temperatures regularly. Overheating can do serious damage to your hardware which in most cases cannot be repaired if it goes too far.


regards, Elise


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