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Dell Inspiron 1750 very bad stuttering while watching youtube and videos


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13 replies to this topic

#1 Nicole Alzamora

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Posted 17 May 2015 - 12:52 AM

I've just experienced this problem, I have no virus's, all the updates are up to date, virus program turned on and updated, but every time I want to watch a youtube video I get stuttering every few second through out the the video, It's very annoying I've tried every fix I googled and there's nothing to seem to fix this help please anyone know how to get rid of this cracking stuttering noise? 



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#2 Xubair

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Posted 17 May 2015 - 01:09 AM

I had the same issue.its a memory problem.change or swap memory modules.and also defrag your hdd.this problem is linked to memory and hdd both.hope this helps you and others too.best of luck

#3 Nicole Alzamora

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Posted 17 May 2015 - 01:10 AM

I had the same issue.its a memory problem.change or swap memory modules.and also defrag your hdd.this problem is linked to memory and hdd both.hope this helps you and others too.best of luck

How would you change or swap memory? 



#4 Xubair

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Posted 17 May 2015 - 01:11 AM

And also uninstall all codecs and media players especially k-lite codec and vlc.

#5 Xubair

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Posted 17 May 2015 - 02:37 AM

Flip your laptop and look for a memory sign on the back of your laptop.memory means ram.there will be a ram sign.open it and remove the ram carefully and replace it with the same type.e.g dd1 or ddr2 and see the results.

#6 Xubair

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Posted 17 May 2015 - 02:41 AM

You can follow this video if you dont know how to disassemble your laptop and replace ram https://www.google.com.pk/url?sa=t&source=web&rct=j&ei=jUVYVbzDMYLmyQP4loCIBw&url=http://m.youtube.com/watch%3Fv%3DKIEO5DLsyb0&ved=0CB0QtwIwAQ&usg=AFQjCNEzsyG7hvBww1KIhYNX2XesN6ja_g

#7 hamluis

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Posted 17 May 2015 - 09:14 AM

Do NOT replace your memory modules.  Stuttering does not normally require such drastic measures...and, IMO, is more related factors other than your RAM modules.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#8 Nicole Alzamora

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Posted 17 May 2015 - 08:25 PM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Nicole (administrator) on 17-05-2015 at 21:19:21
Running from "C:\Users\Nicole\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron 1750 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/16/2015 04:13:21 PM) (Source: DataSafe.exe) (User: )
Description: An Unhandled Exception occured.
System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {FA9DF45C-1CD3-4197-A066-CAB0078BB55B} failed due to the following error: 80040154.
   at DataSafe.Net.RecoveryPartition.getRPLetter()
   at DataSafe.Net.Program.Main(String[] Args)
 
Error: (05/16/2015 04:12:21 PM) (Source: DataSafe.exe) (User: )
Description: An Unhandled Exception occured.
System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {FA9DF45C-1CD3-4197-A066-CAB0078BB55B} failed due to the following error: 80040154.
   at DataSafe.Net.RecoveryPartition.getRPLetter()
   at DataSafe.Net.Program.Main(String[] Args)
 
Error: (05/16/2015 04:11:19 PM) (Source: DataSafe.exe) (User: )
Description: An Unhandled Exception occured.
System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {FA9DF45C-1CD3-4197-A066-CAB0078BB55B} failed due to the following error: 80040154.
   at DataSafe.Net.RecoveryPartition.getRPLetter()
   at DataSafe.Net.Program.Main(String[] Args)
 
Error: (05/16/2015 04:10:19 PM) (Source: DataSafe.exe) (User: )
Description: An Unhandled Exception occured.
System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {FA9DF45C-1CD3-4197-A066-CAB0078BB55B} failed due to the following error: 80040154.
   at DataSafe.Net.RecoveryPartition.getRPLetter()
   at DataSafe.Net.Program.Main(String[] Args)
 
Error: (05/16/2015 04:09:34 PM) (Source: DataSafe.exe) (User: )
Description: An Unhandled Exception occured.
System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {FA9DF45C-1CD3-4197-A066-CAB0078BB55B} failed due to the following error: 80040154.
   at DataSafe.Net.RecoveryPartition.getRPLetter()
   at DataSafe.Net.Program.Main(String[] Args)
 
Error: (05/16/2015 04:08:37 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/16/2015 04:08:37 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
Context: Windows Application
 Details: The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/16/2015 04:08:37 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/16/2015 04:08:37 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:  Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (05/16/2015 04:08:36 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized. 
Context: Windows Application, SystemIndex Catalog
Details:  The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
System errors:
=============
Error: (05/17/2015 00:28:50 AM) (Source: Service Control Manager) (User: )
Description: The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error: 
%%1058
 
Error: (05/17/2015 00:19:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (05/17/2015 00:19:52 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.
 
Error: (05/17/2015 00:18:36 AM) (Source: Service Control Manager) (User: )
Description: The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error: 
%%1058
 
Error: (05/16/2015 11:57:40 PM) (Source: Service Control Manager) (User: )
Description: The Task Scheduler service depends on the Windows Event Log service which failed to start because of the following error: 
%%1058
 
Error: (05/16/2015 04:08:38 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (05/16/2015 04:08:37 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.
 
Error: (05/16/2015 11:50:45 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (05/16/2015 11:50:45 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.
 
Error: (05/16/2015 11:49:59 AM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.0.22.87 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Reader 9.1.2 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A91000000001}) (Version: 9.1.2 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.8.158 - Adobe Systems, Inc.)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{64FBA03C-575C-D688-1C80-A5773CE471F9}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
Auslogics BoostSpeed 7 (HKLM-x32\...\{7216871F-869E-437C-B9BF-2A13F2DCE63F}_is1) (Version: 7.9.0.0 - Auslogics Labs Pty Ltd)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 5.4.0.0 - Auslogics Labs Pty Ltd)
BlueStacks App Player (HKLM-x32\...\BlueStacks App Player) (Version: 0.9.25.5401 - BlueStack Systems, Inc.)
BlueStacks Notification Center (HKLM-x32\...\{79809712-A577-4B8C-A9FC-51945690C7DC}) (Version: 0.9.25.5401 - BlueStack Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BurnAware Free 8.1 (HKLM-x32\...\BurnAware Free_is1) (Version:  - Burnaware)
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
Choice Guard (HKLM-x32\...\{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}) (Version: 1.2.87.0 - Microsoft Corporation) Hidden
Dell Communications (Support Software) (HKLM-x32\...\{351DE0AB-7787-4497-9A7A-4AA9E3A4E290}) (Version: 1.0.09094 - Dell)
Dell Dock (HKLM\...\{E60B7350-EA5F-41E0-9D6F-E508781E36D2}) (Version: 2.0.0 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 6.1.0.3 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 13.2.3.0 - Synaptics Incorporated)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.64 - DivX, LLC)
Free Window Registry Repair (HKLM-x32\...\Free Window Registry Repair) (Version:  - )
GOM Audio (HKLM-x32\...\GomAudio) (Version: 2.0.7.0873 - Gretech Corporation)
GOM Player (HKLM-x32\...\GOM Player) (Version: 2.2.69.5227 - Gretech Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.26.9 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1029 - Intel Corporation)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java™ 6 Update 14 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416014FF}) (Version: 6.0.140 - Sun Microsystems, Inc.)
Java™ 6 Update 14 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216014FF}) (Version: 6.0.140 - Sun Microsystems, Inc.)
Junk Mail filter update (HKLM-x32\...\{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}) (Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
KakaoTalk (HKLM-x32\...\KakaoTalk) (Version: 2.0.5.822 - Daum Kakao Corp)
LatencyMon 6.00 (HKLM\...\LatencyMon_is1) (Version:  - Resplendence Software Projects Sp.)
Live! Cam Avatar Creator (HKLM-x32\...\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}) (Version: 4.6.3009.1 - Creative Technology Ltd)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Marvell Miniport Driver (HKLM-x32\...\Marvell Miniport Driver) (Version: 10.68.3.3 - Marvell)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft Fix it Center (HKLM\...\{B7588D45-AFDC-4C93-9E2E-A100F3554B64}) (Version: 1.0.0100 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 2.0.31005.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}) (Version: 8.0.58299 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.5424 - CyberLink Corp.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 9.6.21 - Dell Inc.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30123 - Realtek Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.0 - Roxio)
Should I Remove It (HKCU\...\Should I Remove It 1.0.4) (Version: 1.0.4 - Reason Software Company Inc.)
Should I Remove It (HKLM-x32\...\{4E62123C-4C0D-4123-A8A2-C0103B92D7EA}) (Version: 1.0.4 - Reason Software Company Inc.) Hidden
Software Informer 1.4.1273.0 (HKLM\...\Software Informer_is1) (Version:  - Informer Technologies, Inc.)
TuneUp Utilities 2014 (en-US) (HKLM-x32\...\{14C8CE46-C68C-461B-BCA9-E276A85851C6}) (Version: 14.0.1000.340 - TuneUp Software) Hidden
VIPRE Internet Security (HKLM-x32\...\{00247531-BBE6-4444-8784-ECFF266C1112}) (Version: 8.2.1.16 - ThreatTrack Security, Inc.) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{505DF7A3-88D5-4DD6-9AD5-C98C2ED0CEC4}) (Version: 5.000.817.1 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 69%
Total physical RAM: 4056.36 MB
Available physical RAM: 1222.91 MB
Total Pagefile: 8110.92 MB
Available Pagefile: 5342.04 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.09 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:446.59 GB) (Free:401.19 GB) NTFS
 
========================= Users: ========================================
User accounts for \\NICOLE-PC
 
Administrator            Guest                    Nicole                   
 
**** End of log ****
 
http://speccy.piriform.com/results/vUPRlurmc8R8djCX7518KSv


Edited by hamluis, 18 May 2015 - 10:42 AM.


#9 hamluis

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Posted 18 May 2015 - 11:03 AM

Free Window Registry Repair

TuneUp Utilities 2014

 

BC does not support the use of "registry cleaners/optimizers" on any system.  See Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494 .

 

Java versions are outdated, increasing system vulnerability to malware.

 

There seem to be better alternatives than VIPRE Internet Security...see Critical User Reviews .  You can get a better idea of the program quality by posting in the BC AV/AM Software Forum.

 

I think that each of the above needs to be addressed by you.  I would start with removing the "registry cleaners" and then running the chkdsk /r command, followed by running the sfc /scannow command.  I would then see how the system performs.

 

Louis



#10 Nicole Alzamora

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Posted 18 May 2015 - 07:50 PM

Free Window Registry Repair

TuneUp Utilities 2014

 

BC does not support the use of "registry cleaners/optimizers" on any system.  See Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494 .

 

Java versions are outdated, increasing system vulnerability to malware.

 

There seem to be better alternatives than VIPRE Internet Security...see Critical User Reviews .  You can get a better idea of the program quality by posting in the BC AV/AM Software Forum.

 

I think that each of the above needs to be addressed by you.  I would start with removing the "registry cleaners" and then running the chkdsk /r command, followed by running the sfc /scannow command.  I would then see how the system performs.

 

Louis

It's because I did factory restore setting for the first time ever since I got this back in mid 2009, but it worked well few days then the stuttering appeared and all the updates since this post have been taken place, and stuff so I just don't get it, 



#11 hamluis

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Posted 19 May 2015 - 08:30 AM

Any one...of the several items I mentioned in my last post...is capable of ultimately causing havoc with a system.

 

If those items have been properly addressed...please post new MiniToolBox and Speccy link.

 

Louis


Edited by hamluis, 19 May 2015 - 08:31 AM.


#12 Nicole Alzamora

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Posted 19 May 2015 - 09:31 AM

MiniToolBox by Farbar  Version: 11-05-2015 01
Ran by Nicole (administrator) on 19-05-2015 at 10:30:23
Running from "C:\Users\Nicole\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Model: Inspiron 1750 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (05/18/2015 08:44:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: flashplayer17pp_ha_install.exe, version: 1.0.0.14, time stamp: 0x55267d14
Faulting module name: flashplayer17pp_ha_install.exe, version: 1.0.0.14, time stamp: 0x55267d14
Exception code: 0xc0000005
Fault offset: 0x00004cf7
Faulting process id: 0x13f8
Faulting application start time: 0xflashplayer17pp_ha_install.exe0
Faulting application path: flashplayer17pp_ha_install.exe1
Faulting module path: flashplayer17pp_ha_install.exe2
Report Id: flashplayer17pp_ha_install.exe3
 
Error: (05/18/2015 07:14:40 PM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/18/2015 07:14:40 PM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.
Context: Windows Application
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/18/2015 07:14:40 PM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/18/2015 07:14:40 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
Element not found.  (HRESULT : 0x80070490) (0x80070490)
 
Error: (05/18/2015 07:14:39 PM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.
Context: Windows Application, SystemIndex Catalog
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/18/2015 07:14:39 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.
Context: Windows Application, SystemIndex Catalog
Details:
The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)
 
Error: (05/18/2015 07:14:39 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/18/2015 07:14:39 PM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.
Details:
The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)
 
Error: (05/18/2015 07:14:39 PM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.
Details:
0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))
 
 
System errors:
=============
Error: (05/18/2015 10:05:49 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated with the following error: 
%%-2147196306
 
Error: (05/18/2015 10:05:47 PM) (Source: Service Control Manager) (User: )
Description: The Background Intelligent Transfer Service service terminated with service-specific error %%-2147023781.
 
Error: (05/18/2015 10:05:47 PM) (Source: Microsoft-Windows-Bits-Client) (User: NT AUTHORITY)
Description: The BITS service failed to start.  Error 2147943515.
 
Error: (05/18/2015 10:05:46 PM) (Source: Service Control Manager) (User: )
Description: The Power service terminated with service-specific error %%0.
 
Error: (05/18/2015 08:18:17 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ZeroConfigService service.
 
Error: (05/18/2015 08:16:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ZeroConfigService service.
 
Error: (05/18/2015 07:14:40 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.
 
Error: (05/18/2015 07:14:40 PM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.
 
Error: (05/18/2015 01:30:29 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80242016: Update for Internet Explorer 8 Compatibility View List for Windows 7 for x64-based Systems (KB2598845).
 
Error: (05/18/2015 01:28:08 PM) (Source: Service Control Manager) (User: )
Description: The Windows Modules Installer service terminated with the following error: 
%%16405
 
 
Microsoft Office Sessions:
=========================
 
=========================== Installed Programs ============================
Adobe Flash Player 10 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 10.0.22.87 - Adobe Systems Incorporated)
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
Adobe Reader 9.1.2 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A91000000001}) (Version: 9.1.2 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.8.158 - Adobe Systems, Inc.)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Apple Application Support (32-bit) (HKLM-x32\...\{AFA1153A-F547-409B-B837-3A0D6C5A3FEC}) (Version: 3.1.3 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{D7B824DE-DA32-4772-9E5E-39C5158136A7}) (Version: 3.1.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{C4123106-B685-48E6-B9BD-E4F911841EB4}) (Version: 8.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{64FBA03C-575C-D688-1C80-A5773CE471F9}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 5.4.0.0 - Auslogics Labs Pty Ltd)
BlueStacks App Player (HKLM-x32\...\BlueStacks App Player) (Version: 0.9.25.5401 - BlueStack Systems, Inc.)
BlueStacks Notification Center (HKLM-x32\...\{79809712-A577-4B8C-A9FC-51945690C7DC}) (Version: 0.9.25.5401 - BlueStack Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BurnAware Free 8.1 (HKLM-x32\...\BurnAware Free_is1) (Version:  - Burnaware)
CCleaner (HKLM\...\CCleaner) (Version: 5.05 - Piriform)
Choice Guard (HKLM-x32\...\{8FFC5648-FAF8-43A3-BC8F-42BA1E275C4E}) (Version: 1.2.87.0 - Microsoft Corporation) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 13.2.3.0 - Synaptics Incorporated)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.64 - DivX, LLC)
GOM Audio (HKLM-x32\...\GomAudio) (Version: 2.0.7.0873 - Gretech Corporation)
GOM Player (HKLM-x32\...\GOM Player) (Version: 2.2.69.5227 - Gretech Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.26.9 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6272.0 - IDT)
Intel® Driver Update Utility 2.0 (HKLM-x32\...\{59DB38EB-F864-4E10-841D-38CFBCF864B0}) (Version: 2.0.0.29 - Intel) Hidden
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.5.0.1029 - Intel Corporation)
Intel® Driver Update Utility (HKLM-x32\...\{8409c4f7-2340-4933-a304-5d37db4fb48b}) (Version: 2.0.0.29 - Intel)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{6535d76a-59fb-4935-b2c5-cd61917c4a4b}) (Version: 17.16.0 - Intel Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.38 - Irfan Skiljan)
iTunes (HKLM\...\{93F2A022-6C37-48B8-B241-FFABD9F60C30}) (Version: 12.1.2.27 - Apple Inc.)
Java 7 Update 79 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417079FF}) (Version: 7.0.790 - Oracle)
Java 8 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218045F0}) (Version: 8.0.450 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{4AB8B41B-3AF1-46BE-99B0-0ACD3B300C0A}) (Version: 14.0.8050.1202 - Microsoft Corporation) Hidden
KakaoTalk (HKLM-x32\...\KakaoTalk) (Version: 2.0.5.822 - Daum Kakao Corp)
LatencyMon 6.00 (HKLM\...\LatencyMon_is1) (Version:  - Resplendence Software Projects Sp.)
Live! Cam Avatar Creator (HKLM-x32\...\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}) (Version: 4.6.3009.1 - Creative Technology Ltd)
Malwarebytes Anti-Malware version 2.1.6.1022 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.1.6.1022 - Malwarebytes Corporation)
Marvell Miniport Driver (HKLM-x32\...\Marvell Miniport Driver) (Version: 10.68.3.3 - Marvell)
Microsoft .NET Framework 4.5.2 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.51209 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Silverlight (HKLM-x32\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 2.0.31005.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Sync Framework Runtime Native v1.0 (x86) (HKLM-x32\...\{8A74E887-8F0F-4017-AF53-CBA42211AAA5}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Sync Framework Services Native v1.0 (x86) (HKLM-x32\...\{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}) (Version: 1.0.1215.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{052bac4a-6f79-46d4-a024-1ce1b4f73cd4}) (Version: 8.0.58299 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Perfect Uninstaller v6.3.4.0 (HKLM\...\Perfect Uninstaller_is1) (Version:  - www.PerfectUninstaller.net)
PowerDVD DX (HKLM-x32\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 8.3.5424 - CyberLink Corp.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 9.6.21 - Dell Inc.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30123 - Realtek Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.0 - Roxio)
Should I Remove It (HKCU\...\Should I Remove It 1.0.4) (Version: 1.0.4 - Reason Software Company Inc.)
Should I Remove It (HKLM-x32\...\{4E62123C-4C0D-4123-A8A2-C0103B92D7EA}) (Version: 1.0.4 - Reason Software Company Inc.) Hidden
Software Informer 1.4.1273.0 (HKLM\...\Software Informer_is1) (Version:  - Informer Technologies, Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
TuneUp Utilities 2014 (en-US) (HKLM-x32\...\{14C8CE46-C68C-461B-BCA9-E276A85851C6}) (Version: 14.0.1000.340 - TuneUp Software) Hidden
VIPRE Internet Security (HKLM-x32\...\{00247531-BBE6-4444-8784-ECFF266C1112}) (Version: 8.2.1.16 - ThreatTrack Security, Inc.) Hidden
WeatherBug® (HKLM-x32\...\WeatherBug®) (Version: 10.0.7.4 - Earth Networks, Inc.)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Sign-in Assistant (HKLM-x32\...\{505DF7A3-88D5-4DD6-9AD5-C98C2ED0CEC4}) (Version: 5.000.817.1 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{FDD810CA-D5E3-40E9-AB7B-36440B0D41EF}) (Version: 14.0.8050.1202 - Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version: 14.0.8014.1029 - Microsoft Corporation)
WinRAR 5.21 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.21.0 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 44%
Total physical RAM: 4056.36 MB
Available physical RAM: 2253.86 MB
Total Pagefile: 8110.93 MB
Available Pagefile: 6128.25 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.28 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:446.59 GB) (Free:391.73 GB) NTFS
 
========================= Users: ========================================
User accounts for \\NICOLE-PC
 
Administrator            Guest                    Nicole                   
 
**** End of log ****

Edited by hamluis, 19 May 2015 - 11:34 AM.


#13 Nicole Alzamora

Nicole Alzamora
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Posted 19 May 2015 - 09:32 AM

http://speccy.piriform.com/results/IWcjKqMImRmG22VZv3VG0f0



#14 hamluis

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Posted 19 May 2015 - 11:43 AM

Thanks :).

 

Seems obvious that you may have some file corruption and may have registry damage, thanks to your two "cleaners."

 

Let's try running the chkdsk /r command...then follow that up with the sfc /scannow command.

 

Elevated Command Prompt - Windows 7 Help Forums - http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

 

Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880

 

SFC -SCANNOW Run in Command Prompt at Boot - Windows 7 Forums - http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html.

 

Then...let's see how the system runs regarding your stated problems.

 

Louis






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