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Malwarebytes trial vs Avira free question


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6 replies to this topic

#1 redjim

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Posted 16 May 2015 - 08:57 AM

Hi,

 

Last night while updating Malwarebytes free I had the option to go for the trial version, so I did.

So today I log on and find everything seem takes longer to load and I can't open Avira Free from the desktop icon and there's no sign of it in the taskbar. Tried right click/run as administrator to no avail.  I eventually opened it from the start menu.

 

Could this have something to do with the Malwarebytes update?



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#2 Aura

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Posted 16 May 2015 - 09:24 AM

Hi redjim :)

It's possible that there has been a conflict with Avira and Malwarebytes, and that now Avira refuses to launch, but I doubt. Avira and Malwarebytes are supposed to be compatible with each other. If you restart one more time, does the situation goes back to normal or not?

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#3 MoxieMomma

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Posted 16 May 2015 - 09:30 AM

Hi:
 
In addition to Aura's suggestions....
 
You might try to set mutual exclusions between MBAM and Avira -- instructions are below for the MBAM files to exclude in Avira.
You would set the reciprocal exclusions for Avira in MBAM -- instructions are here: Malware Exclusions
It's not always necessary, but it cannot hurt.
 
If that doesn't resolve the issue, then a clean reinstall of MBAM likely will.
Best practices for that are here - please be sure to follow the steps exactly, including rebooting when prompted: MBAM Clean Removal Process 2x

 

NOTE: More info about v2.1.6 HERE; User Guide ONLINE; User Guide PDF; FAQ: Common Questions, Issues, and their Solutions

 

 

Hope this helps,
 
MM
-------------------------


Please exclude the following files from your Antivirus Software for your version of Windows:


For 32 bit versions of Windows XP, Windows Vista, Windows 7 & Windows 8:

  • C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe

  • For 64 bit versions of Windows Vista or Windows 7 & 8:
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamdor.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbampt.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
  • C:\Program Files (x86)\Malwarebytes Anti-Malware \mbamscheduler.exe

  • Note: If you are using a software firewall besides the built in Windows Firewall, you'll need to exclude MBAM.EXE and MBAMSERVICE.EXE from it as well.

    Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

    data-cdn.mbamupdates.com

Edited by MoxieMomma, 16 May 2015 - 09:37 AM.


#4 quietman7

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Posted 16 May 2015 - 04:51 PM

The first thing you should do is temporarily disable Malwarebytes' Protection Module, Startup and Service...then see how Avira performs.

Launch Malwarebytes Anti-Malware, click Settings > Detection and Protection and under Malware Protection, check the box next to Disabled.

Click Advanced Settings and under Advanced Options, uncheck the following...
  • Start Malwarebytes Anti-Malware with Windows
  • Enable Malware Protection when Malwarebytes Anti-Malware starts
  • Enable Malicious Website rotection when Malwarebytes Anti-Malware starts
Now disable the service...press the WINKEY + R keys on the keyboard or click the Start Orb > Run...,
and in the Open dialog box, type: services.msc
Click OK or press Enter.

Alternativey, click the Start Orb and in the Search Box, type: the same command (services.msc) as you would enter in the Run Open dialog box...then click on it in the list of displayed results.

Windows Services will open:
  • Click the Extended tab at the bottom to view all the info on your services.
  • In the Services applet, scroll down the list and find the service called MBAMService.
  • Double-click on the name of the service to open the Properties page.
  • In the Properties Window > General Tab that opens, click the "Stop" button.
  • From the drop-down menu next to "Startup Type", click on "Disable".
  • Click "Apply", then "OK" and close any open windows.
Reboot your computer for the changes to take affect and let me know if that resolves the problem.

Note: After testing, repeat the above steps to re-enable Malwarebytes' Protection Module, Startup and Service.
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#5 redjim

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Posted 17 May 2015 - 05:25 AM

Thanks everyone for your advice,

 

I just logged on and I was able to open Avira in the normal way and the icon is in the taskbar,so everything seems to be ok if a little slower.

If I have any problems later on I can come back to your advice.

 

Thanks again



#6 Aura

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Posted 17 May 2015 - 08:57 AM

No problem redjim, our pleasure :)

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#7 quietman7

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Posted 17 May 2015 - 09:10 AM

You're welcome on behalf of the Bleeping Computer community.
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