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Windows 8.1 startup problems - Minitoolbox results.txt included


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#1 lleeirbf

lleeirbf

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Posted 16 May 2015 - 08:18 AM

Hello all,

I am trouble-shooting my wife's Dell Laptop throwing various errors on startup.

It may be a problem with the Windows update.  I have run the update trouble-shooter twice and it has found problems twice.

Not sure if it's trying an update and failing.

I have included the last 10 events and applications from minitoolbox results.txt below.

Help appreciated.

 

MiniToolBox by Farbar  Version: 14-04-2015
Ran by Kathie (administrator) on 16-05-2015 at 08:50:25
Running from "C:\Users\Kathie\Downloads"
Microsoft Windows 8.1  (X64)
Model: Inspiron 3520 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (05/16/2015 08:20:34 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATHIE-LAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (05/16/2015 08:20:34 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATHIE-LAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (05/16/2015 08:20:34 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: KATHIE-LAPTOP)
Description: Activation of app microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (05/16/2015 08:20:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveComm.exe, version: 17.5.9600.20856, time stamp: 0x554b9667
Faulting module name: msvcr120_app.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000142
Fault offset: 0x00000000000ec180
Faulting process id: 0x6f4
Faulting application start time: 0xLiveComm.exe0
Faulting application path: LiveComm.exe1
Faulting module path: LiveComm.exe2
Report Id: LiveComm.exe3
Faulting package full name: LiveComm.exe4
Faulting package-relative application ID: LiveComm.exe5

Error: (05/16/2015 08:20:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveComm.exe, version: 17.5.9600.20856, time stamp: 0x554b9667
Faulting module name: msvcr120_app.dll, version: 12.0.21005.1, time stamp: 0x524f8432
Exception code: 0xc0000005
Fault offset: 0x0000000000055084
Faulting process id: 0x6f4
Faulting application start time: 0xLiveComm.exe0
Faulting application path: LiveComm.exe1
Faulting module path: LiveComm.exe2
Report Id: LiveComm.exe3
Faulting package full name: LiveComm.exe4
Faulting package-relative application ID: LiveComm.exe5

Error: (05/16/2015 08:20:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveComm.exe, version: 17.5.9600.20856, time stamp: 0x554b9667
Faulting module name: msvcr120_app.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000142
Fault offset: 0x00000000000ec180
Faulting process id: 0x7dc
Faulting application start time: 0xLiveComm.exe0
Faulting application path: LiveComm.exe1
Faulting module path: LiveComm.exe2
Report Id: LiveComm.exe3
Faulting package full name: LiveComm.exe4
Faulting package-relative application ID: LiveComm.exe5

Error: (05/16/2015 08:20:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveComm.exe, version: 17.5.9600.20856, time stamp: 0x554b9667
Faulting module name: msvcr120_app.dll, version: 12.0.21005.1, time stamp: 0x524f8432
Exception code: 0xc0000005
Fault offset: 0x0000000000055084
Faulting process id: 0x7dc
Faulting application start time: 0xLiveComm.exe0
Faulting application path: LiveComm.exe1
Faulting module path: LiveComm.exe2
Report Id: LiveComm.exe3
Faulting package full name: LiveComm.exe4
Faulting package-relative application ID: LiveComm.exe5

Error: (05/16/2015 08:20:29 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveComm.exe, version: 17.5.9600.20856, time stamp: 0x554b9667
Faulting module name: msvcr120_app.dll, version: 6.3.9600.17736, time stamp: 0x550f4336
Exception code: 0xc0000142
Fault offset: 0x00000000000ec180
Faulting process id: 0x1270
Faulting application start time: 0xLiveComm.exe0
Faulting application path: LiveComm.exe1
Faulting module path: LiveComm.exe2
Report Id: LiveComm.exe3
Faulting package full name: LiveComm.exe4
Faulting package-relative application ID: LiveComm.exe5

Error: (05/16/2015 08:20:27 AM) (Source: Application Error) (User: )
Description: Faulting application name: LiveComm.exe, version: 17.5.9600.20856, time stamp: 0x554b9667
Faulting module name: msvcr120_app.dll, version: 12.0.21005.1, time stamp: 0x524f8432
Exception code: 0xc0000005
Fault offset: 0x0000000000055084
Faulting process id: 0x1270
Faulting application start time: 0xLiveComm.exe0
Faulting application path: LiveComm.exe1
Faulting module path: LiveComm.exe2
Report Id: LiveComm.exe3
Faulting package full name: LiveComm.exe4
Faulting package-relative application ID: LiveComm.exe5

Error: (05/16/2015 08:14:29 AM) (Source: ESENT) (User: )
Description: Catalog Database (748) Catalog Database: The database page read from the file "C:\windows\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" at offset 3084288 (0x00000000002f1000) (database page Catalog Database0) for 4096 (0x00001000) bytes failed verification due to a page checksum mismatch.  The stored checksum was [0000000000000000] and the computed checksum was [000002f07654340d].  The read operation will fail with error -1018 (0xfffffc06).  If this condition persists then please restore the database from a previous backup.  This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.


System errors:
=============
Error: (05/16/2015 08:39:58 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Error: (05/16/2015 08:39:10 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Error: (05/16/2015 08:39:03 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Error: (05/16/2015 08:31:55 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Error: (05/16/2015 08:20:29 AM) (Source: DCOM) (User: KATHIE-LAPTOP)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

Error: (05/16/2015 08:20:29 AM) (Source: DCOM) (User: KATHIE-LAPTOP)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

Error: (05/16/2015 08:20:29 AM) (Source: DCOM) (User: KATHIE-LAPTOP)
Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

Error: (05/16/2015 08:20:24 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Error: (05/16/2015 08:20:17 AM) (Source: Ntfs) (User: NT AUTHORITY)
Description: A corruption was discovered in the file system structure on volume C:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned online.

Error: (05/16/2015 08:13:28 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.


Microsoft Office Sessions:
=========================
Error: (11/23/2014 08:42:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6707.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 178 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (11/23/2014 08:39:33 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6707.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 18492 seconds with 7140 seconds of active time.  This session ended with a crash.



=========================== Installed Programs ============================
Adobe Flash Player 17 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 17.0.0.188 - Adobe Systems Incorporated)
AIM for Windows (HKCU\...\AIM) (Version:  - AOL Inc.)
Amazon Browser App (HKLM-x32\...\{0A7D6F3C-F2AB-48ED-BE23-99791BFF87D6}) (Version: 1.0.0.0 - Amazon)
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
AOL Messaging Toolbar (HKLM-x32\...\AIM Toolbar) (Version:  - AOL Inc.)
Ask Toolbar (HKLM-x32\...\{41525333-2D56-3700-76A7-A758B70C1C01}) (Version: 12.28.1.1286 - APN, LLC)
ASPCA Reminder by We-Care.com v4.1.24.1 (HKLM-x32\...\{0228288D-975E-42F7-9993-E91A82E6BBD9}) (Version: 4.1.24.1 - We-Care.com)
Carbonite (HKLM-x32\...\Carbonite Backup) (Version: 5.7.4 build 4817 (Apr-15-2015) - Carbonite)
Cirrus Logic Audio Panel (Version: 1.2.10.0 - Cirrus Logic) Hidden
Cisco WebEx Meeting Center for Firefox or Chrome (HKLM-x32\...\{93B21D2E-4B7E-4D2F-997B-B08F7E5D12E6}) (Version: 28.12.0.16655 - Cisco WebEx LLC)
Cisco WebEx Meetings (HKCU\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
CutePDF Writer 3.0 (HKLM\...\CutePDF Writer Installation) (Version:  3.0 - CutePDF.com)
CyberLink LabelPrint 2.5 (x32 Version: 2.5.5415a - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (x32 Version: 10.0.1.1913 - CyberLink Corp.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 10.0 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.0.1904 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (x32 Version: 10.0.1.1904 - CyberLink Corp.) Hidden
CyberLink PowerDVD 10 (x32 Version: 10.0.4318.52 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Backup and Recovery - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 1.5.0.0 - Dell Inc.)
Dell Backup and Recovery (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 1.5.0.0 - Dell Inc.)
Dell Data Vault (Version: 4.1.9.0 - Dell Inc.) Hidden
Dell Digital Delivery (HKLM-x32\...\{D9ED3EFC-AB00-4CE0-ADED-80EE6B1158A7}) (Version: 2.2.2000.0 - Dell Products, LP)
Dell SupportAssist (HKLM\...\PC-Doctor for Windows) (Version: 1.0.6584.81 - Dell)
Dell SupportAssistAgent (HKLM-x32\...\{287348C8-8B47-4C36-AF28-441A3B7D8722}) (Version: 1.0.3.60494 - Dell)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.1200.101.210 - ALPS ELECTRIC CO., LTD.)
Dell WLAN and Bluetooth Client Installation (HKLM-x32\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 10.0 - Dell Inc.)
Download Updater (AOL Inc.) (HKLM-x32\...\SoftwareUpdUtility) (Version:  - AOL Inc.)
Elevated Installer (x32 Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Communicator Plugin (HKLM-x32\...\{032A13FF-D26D-4844-9597-7EF698627985}) (Version: 4.1.0 - Garmin Ltd or its subsidiaries)
Garmin Communicator Plugin x64 (HKLM\...\{AFA301E1-B410-4F1B-B1C0-2E92FDCD94AD}) (Version: 4.1.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{50755d67-ae60-4e47-b3d6-ce44d01b5a95}) (Version: 4.0.15.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 4.0.15.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin USB Drivers (HKLM-x32\...\{3D5D6CFC-3097-425A-8D8F-7EAF5D57641D}) (Version: 2.3.1.0 - Garmin Ltd or its subsidiaries)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 42.0.2311.152 - Google Inc.)
Google Talk Plugin (HKLM-x32\...\{CA3DD97D-1FD7-37A7-BD5C-FC4430C8B8E6}) (Version: 5.41.2.0 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.26.9 - Google Inc.) Hidden
HP LaserJet Professional P1100-P1560-P1600 Series (HKLM\...\HP LaserJet Professional P1100-P1560-P1600 Series) (Version:  - )
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1008 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 11.5.0.1207 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
join.me (HKCU\...\JoinMe) (Version: 1.13.0.130 - LogMeIn, Inc.)
Junk Mail filter update (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
McAfee AntiVirus Plus (HKLM-x32\...\MSC) (Version: 13.6.1599 - McAfee, Inc.)
McAfee WebAdvisor (HKLM-x32\...\{35ED3F83-4BDC-4c44-8EC6-6A8301C7413A}) (Version: 4.0.274 - McAfee, Inc.)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.5849.0427 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 38.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 38.0 (x86 en-US)) (Version: 38.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 38.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
Palm Desktop by ACCESS (HKLM-x32\...\{FD6034A3-655C-49F0-B496-D4CBFD74D7A7}) (Version: 6.4.0.0 - Palm, Inc.)
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.0.204 - Qualcomm Atheros Communications)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 11.1.003 - Dell Inc.)
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype™ 7.4 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.4.102 - Skype Technologies S.A.)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596787) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{02206DCC-0CAF-46BB-8EDC-6C281AA21EFA}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2920794) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{BB006B39-9FD7-4DD5-942E-CDF1BBD718DB}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices  (04/19/2012 2.3.1.0) (HKLM\...\98157A226B40B173301B0F53C8E98C47805D5152) (Version: 04/19/2012 2.3.1.0 - Garmin)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden

**** End of log ****
 


Edited by computerxpds, 16 May 2015 - 08:54 AM.
Moved to AII from Windows 8


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#2 InadequateInfirmity

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Posted 16 May 2015 - 08:24 AM

Download and run wipe  and system ninja,

 

https://privacyroot.com/software/www/en/wipe.php

https://singularlabs.com/software/system-ninja/

 

Then.....

 

Go ahead and install ccleaner Now that you have the program installed go ahead and run the cleaner function.

https://www.piriform.com/ccleaner/download
kwLN4uv.png


Now that you have cleaned out some temp files, lets go ahead and disable all of the items starting up with your machine except your antivirus. To do this you will need to click on tools then start up select each item then disable.

GjWwvEu.png

Now that you have disabled those un-needed start ups lets go into the settings, we will have Ccleaner run when your machine boots, so that you will never have to worry about cleaning temp files again.

To do this:

  • Hit options.
  • Settings.
  • Place a tick to run Ccleaner when the computer starts.


Lxioao1.png

Now go to the advanced tab, and select close program after cleaning, now run the cleaner again this will close Ccleaner.

SnqZ2JW.png

 

Reboot your machine and then follow the  instructions below.

 

Step 1: eScanAV.

 

Disable your antivirus prior to this scan.

http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/

Download the eScanAV Anti-Virus Toolkit (MWAV)
http://www.escanav.com/english/content/products/downloadlink/downloadcounter.asp?pcode=MWAV&src=english_dwn&type=alter

 

Source

http://www.escanav.com/english/content/products/downloadlink/downloadproduct.asp?pcode=MWAV
Save the file to your desktop.
Right click run as administrator.
A new icon will appear on your desktop.
Right click run as administrator on new icon.
Click on the update tab.
ZCDJtZN.png
Once you have updated the program, make sure the settings are the same as the picture below.
7DUFn5c.png
Once you have made sure the settings match the picture, hit the Scan & Clean button.
Upon scan completion, click View Log.
ApSVXsQ.png
Copy and paste entire log into your next reply.
Note: Reboot if needed to remove infections.

 

Step 2: Zemana

 

Run a full scan with Zemana antimalware.

http://www.zemana.us/product/zemana-antimalware/default.aspx

Install and select deep scan.

jdmyscF.jpg

Remove any infections found.

Then click on the icon in the pic below.

DOLGyto.jpg

Double click on the scan log, copy and paste here in your reply.

 

 

Step 3: Junkware Removal Tool.
 
Please download Junkware Removal Tool and save it on your desktop.

Source

http://thisisudax.org/

  • Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log is saved to your desktop and will automatically open.
  • Please post the JRT log.

Step 4: Adware Cleaner.
 
Please download AdwCleaner by Xplode onto your desktop.


  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


#3 Sintharius

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Posted 16 May 2015 - 08:40 AM

It looks like a failing hard drive to me:

Error: (05/16/2015 08:13:28 AM) (Source: disk) (User: )
Description: The device, \Device\Harddisk0\DR0, has a bad block.

Regards,
Alex

#4 dc3

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Posted 16 May 2015 - 10:28 AM

The bad block warrants running a diagnostic tools to determine the condition of the HDD.

 

The best diagnostic tool will be the one the manufacturer of the HDD provides.  In order to determine who the manufacturer is please do the following.

 

Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download. 
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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#5 lleeirbf

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Posted 16 May 2015 - 12:16 PM

Here is the Speccy detail:

 

http://speccy.piriform.com/results/d7DQXc6vzRjeLH0GdoIH4if



#6 dc3

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Posted 16 May 2015 - 01:35 PM

The HDD is a Seagate.

 

Please download and run SeatTool for Windows.
 
When the website opens scroll down till you find the I Accept button and click on it.
 
If you scroll down below this button you will find instruction for installing this.
 
Once you install this program you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for hdds on your computer.  Please remove any external storage devices connected via USB port.
 
2.  Detected Drives will list the hdd/s found.  Place a check mark in the drive you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
6.  When the scan is complete you will see Test results, post the status.  If it is green it has passed the scan.
 
7.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 lleeirbf

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Posted 18 May 2015 - 09:59 AM

Ok, it has become so unstable it took me two days to complete these tasks:

SeaTools log results:

--------------- SeaTools for Windows v1.4.0.2 ---------------
5/16/2015 5:44:54 PM
Model Number: ST500LM012 HN-M500MBB
Serial Number: S2X1JB0CB00813
Firmware Revision: 2AR20003
Long Generic - Started 5/16/2015 5:44:54 PM
Long Generic - FAIL 5/16/2015 6:00:29 PM
SeaTools Test Code: 6C9AC2A4
Short Generic - Started 5/16/2015 6:24:12 PM
Short Generic - Pass 5/16/2015 6:26:54 PM
Long Generic - Started 5/16/2015 6:27:16 PM
Long Generic - FAIL 5/16/2015 6:38:27 PM
SeaTools Test Code: 6C9AC2A4
Long Generic - Started 5/18/2015 6:47:19 AM
Long Generic - FAIL 5/18/2015 7:03:54 AM
SeaTools Test Code: 6C9AC2A4

 

Long Test Results screen shot:

http://testsite.irbf.com/seatoolsresult.jpg



#8 dc3

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Posted 18 May 2015 - 10:57 AM

I would suggest backing up all of your important data to removable media, such as an external HDD, flash drive, DVDs, etc.

 

I found a replacement HDD at Newegg with the same specification as your original drive for $44.99 plus tax and shipping.

 

There is not telling how long this drive will be usable, I would suggest purchasing a new one and install the operating system, install an antivirus, then download the Windows updates, in that order.

 

You will need to contact Dell an explain that the HDD failed and you need the installation disc and the drivers disc to reinstall the operating system.  They usually will do this for free.

 

Once you have the discs post the model of this Dell and I will provide you with a link to a video which will show you how to remove the old HDD and install the new one.  I will also provide you with a installation tutorial for the installation of the operating system if you need one.


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#9 lleeirbf

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Posted 18 May 2015 - 11:15 AM

Got it, thanks very much.



#10 lleeirbf

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Posted 01 June 2015 - 11:14 AM

Ok, I received the HD from newegg and the OS from Dell.

The machine is an Inspiron 3520 laptop.



#11 dc3

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Posted 01 June 2015 - 11:51 AM

You can find a video for changing the hdd at youtube.

 

Do you need instructions for installing the operating system?


Edited by dc3, 01 June 2015 - 11:52 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 lleeirbf

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Posted 01 June 2015 - 12:13 PM

No, I should be all set with restoring the OS, apps and data.

Thanks again.



#13 dc3

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Posted 01 June 2015 - 12:20 PM

Let us know how it goes. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 lleeirbf

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Posted 06 June 2015 - 06:06 PM

Repair and Restore complete.

Thanks for all your help, it really made it mostly painless.



#15 dc3

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Posted 07 June 2015 - 08:56 AM

Glad to be able to help. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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