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Adwcleaner error


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#1 aworrier

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Posted 15 May 2015 - 09:37 PM

I tried running Adwcleaner just recently, and a "subscript used on non-accessible variable" error kept occurring, citing the Adwcleaner file itself as the problem. What should I do?



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#2 Aura

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Posted 15 May 2015 - 09:51 PM

Hi aworrier :)

Where did you download AdwCleaner from?
Also, are you running AdwCleaner from the desktop?
And lastly, do you right-click on it and select Run as Administrator?

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#3 aworrier

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Posted 15 May 2015 - 09:53 PM

I downloaded it from here. I was running it from the downloads folder, is that the problem?


Edited by aworrier, 15 May 2015 - 09:53 PM.


#4 Aura

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Posted 15 May 2015 - 09:54 PM

Most malware removal tools on BleepingComputer are meant to be ran from the Desktop, otherwise unexpected errors and false positives can occurs. So can you move the executable to the desktop, right-click on it and select Run as Administrator?

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#5 aworrier

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Posted 15 May 2015 - 09:55 PM

Thanks. Unfortunately, I did both those steps and the same error came up. 



#6 Aura

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Posted 15 May 2015 - 09:56 PM

Alright. What Antivirus, Antimalware and Firewall software do you have installed on your system? As well as other security software?

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#7 aworrier

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Posted 15 May 2015 - 09:58 PM

Norton Security runs in real time for all those things. Norton picks up Adwcleaner and says its safe as always. Occasional scan with MBAM free. Adwcleaner had been working just fine a few weeks ago under the same conditions. I doubt I'm infected since then, but I like to run the scan every so often. 



#8 Aura

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Posted 15 May 2015 - 10:00 PM

For troubleshooting purposes, can you disable Norton, then re-download AdwCleaner from BleepingComputer and try to execute it as instructed above? If it doesn't work, I'll send a PM to the Author of AdwCleaner so he can take a look at this thread.

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#9 Aura

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Posted 15 May 2015 - 10:03 PM

Sorry apparently I posted twice when BleepingComputer lagged out on me.

Edited by Aura., 15 May 2015 - 10:03 PM.

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#10 aworrier

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Posted 15 May 2015 - 10:08 PM

No luck unfortunately. Please let me know of any updates, thanks again for you help Aura :)



#11 Aura

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Posted 15 May 2015 - 10:13 PM

I sent a PM to the Author of AdwCleaner about this thread so he can take a look at it. Since most of the helpers (and program developpers) on BleepingComputer are volunteer, and they also have their personal life, you might not get a reply right away, but he'll take a look in this thread as soon as possible :) Can you try downloading AdwCleaner from ToolsLib directly and see if it works?

https://toolslib.net/downloads/viewdownload/1-adwcleaner/

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#12 aworrier

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Posted 15 May 2015 - 10:59 PM

Tried it, same exact error. 



#13 Aura

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Posted 15 May 2015 - 11:12 PM

Alright, then I guess we'll have to wait for the author to see this thread and assist you :)

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#14 quietman7

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Posted 16 May 2015 - 05:49 AM

The "subscript used on non-accessible variable" error is a known issue with the latest version and has already been reported by our MRT experts to Xplode in a separate discussion topic. There is no need for anyone to troubleshoot or to PM or email him.
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#15 Aura

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Posted 16 May 2015 - 08:19 AM

It's hard to know about it when we aren't aware of a such thread/topic quietman. So sorry if I did what I thought was right without knowing about it.

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